I went in today at approximately 5:20 went up to go place my order and was greeted by a female with pink hair. Who just look at me and my boyfriend and just rolled her eyes and asked what we wanted. I ordered a donut she throws the donut in the bag and then throws the bag at us. I felt disrespected. Terrible customer service. I also happened to notice her pink Calvin Klein undergarments were sticking out very noticeably, very unprofessional. Horrible attitude, especially for a food service employee. This would NOT fly at Starbucks.
Tazzo worthygzz
For how busy they can get, they did an amazing job on my Matcha. They are only human afterall, but they were extremely nice and helpful.
Olivia Cole
Oh boy. I went there this morning I had a pickup. I am a frequent at Dunkin but never this location. I will never go back there. I ordered a coffee, hashbrowns, and a donut. They gave me only the hashbrowns and coffee which is fine. If I was upset about it I would have gone back. My coffee was spilled all of the lid which was also fine because things happen. I would have liked napkins to help with that but it’s fine things happen. What was really off putting was the girl at the window. I said hello and thank you and all the pleasantries you give and she gave me this blank stare. With a smile though. Like one of those scary horror movie type smiles and handed me my stuff. I was automatically jarred because she said nothing just stare and smile. I feel bad saying that because Idont want to come off judging her looks but she was a pretty girl just was giving me such bad vibes. Then when you add that she only gave me my hashbrowns and not the donut it felt almost like a “haha” smile. I was so scared by her that I didn’t even eat or drink my food. When I say I was spoked, I mean it. Like I was scared she poisoned my food she was so scary.
Sarah G
The drive-through was very busy early this morning. Went inside and still got my food fast. Sourdough breakfast sandwich was delicious as usual.
Paul
Worst walk in service ever always never anyone there always taking care of there drive thru service
Domingo
If you want shit service buy one get one free all day long
Bill Hilimire
Very very slow. Unpleasant staff.
Atmosphere: 5
Food: 4
Service: 1
John Hardy
When my time is short, I have tried ordering ahead here using the phone app multiple times in the past few months - as I have successfully done at other Dunkins. Each time at this location, despite plenty of time prior to my arrival, the order is not ready. In fact, the team is mostly standing around talking about something inane. And each time (four I believe; never at high volume times) when they finally ask why I am standing at the take-away counter, they check the phone order display and see my order sitting there. What is the purpose of ordering ahead if they aren't going to check for it? To top it off, the coffee consistently tastes old and burned. Henceforth I will go either to HoneyDew next door or Starbucks up the road when I need the quick caffeine fix.
Atmosphere: 1
Food: 1
Service: 1
Diver 818
They still can't make a freaking cup of coffee like you asked, ☕ numerous times no sugar,,iced,, they load the sugar,,I take it right back in.. mind as well go to another place,🙈 A few can't understand anything.. talking to much to One another..
Atmosphere: 2
Food: 3
Service: 3
Green Systems
Two fellas working sunday evening shift - are the best! Hardworking, helpful, good attitude
My partner ordered egg and cheese wraps for our daughter and the eggs had black specks in them (probably other bits of food, not mold, but still- gross), and the cheese is so burnt you can’t bite through it and the wrap is over toasted and too hard to enjoy. For $3+ a wrap they should at least make them edible. And the crew just stands around blabbing about “I’m on at 8, not 7 so I’m not working yet”… if you’re at work- in the way of others trying to do their job- and that’s your attitude it just doesn’t show good work ethic for the company or your co workers. This was an issue that didn’t have to be an issue had the cook done their job, and the other staff theirs. Not to mention my muffin was raw on the inside. ?? at least they made my coffee good.
Atmosphere: 2
Food: 1
Service: 2
Alyssa Fasano
The most disgusting employees , I went in to replace a latte that was ordered through the drive through and was very polite to get it replaced as I also ordered 2 other lattes which was 11$ and the second I got the first latte back I tried it and I was the same absolutely disgusting and I waited 7 minutes for it to be made. I asked for a refund politely because they would all taste the same and be disgusting so I was not paying 18$ for burnt espresso then the employee walked away and told another employee that she wasn’t dealing with me and someone else could take care of my refund. Another employee walked over and was absolutely rude so made me raise my voice and ask for a refund she proceeded to tell me I didn’t come with a third coffee and I was embarrassing and proceeded to make me scream for a refund because she was absolutely nasty. Big girl can’t make her dreams come true at dunkins so she’s miserable with her job. I suggest going there if you want nasty coffee or rude customer service
Atmosphere: 1
Food: 1
Service: 1
David Gilman
Typical Dunkin'. Drive thru service was fine.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese
Monique B.
This DD franchise owner needs to fire all of their employees and demand competent customer service oriented employees. After reading the reviews on this site it’s clear they have problems! The girl taking our order kept saying “is that it” after every item placed in a very inpatient manner. She never gave me price, took credit card, offered no receipt- When it came to food/drink she handed to 2 lattes to me, I asked for a sugar and she gives me a brown stained packet of sugar she said “it has coffee stains but is good” who does that!!! She later says “Here is all your food” hands me 3 boxes and walks away, had to get her attention to share with her that No, it’s not all of our food, we’re missing hash browns and a bagel sandwich. She says nothing and tosses a bag my way. No napkins, no smile, nothing. Food not cooked, not ate, stale half bag of hash brown bites. DD is foolish not to get involved with this location!!!! It’s
Atmosphere: 1
Food: 1
Service: 1
Caitlin Bernstein
Coffee was the WORST that I ever tasted. The service was terrible, the lady was not friendly or helpful. The food tasted awful, the grilled cheeses were not grilled. We didn’t get a receipt. I asked for a sugar packet for my coffee, it was hard and it was filthy. I would not come here again!!!
I went in today at approximately 5:20 went up to go place my order and was greeted by a female with pink hair. Who just look at me and my boyfriend and just rolled her eyes and asked what we wanted. I ordered a donut she throws the donut in the bag and then throws the bag at us. I felt disrespected. Terrible customer service. I also happened to notice her pink Calvin Klein undergarments were sticking out very noticeably, very unprofessional. Horrible attitude, especially for a food service employee. This would NOT fly at Starbucks.
For how busy they can get, they did an amazing job on my Matcha. They are only human afterall, but they were extremely nice and helpful.
Oh boy. I went there this morning I had a pickup. I am a frequent at Dunkin but never this location. I will never go back there. I ordered a coffee, hashbrowns, and a donut. They gave me only the hashbrowns and coffee which is fine. If I was upset about it I would have gone back. My coffee was spilled all of the lid which was also fine because things happen. I would have liked napkins to help with that but it’s fine things happen. What was really off putting was the girl at the window. I said hello and thank you and all the pleasantries you give and she gave me this blank stare. With a smile though. Like one of those scary horror movie type smiles and handed me my stuff. I was automatically jarred because she said nothing just stare and smile. I feel bad saying that because Idont want to come off judging her looks but she was a pretty girl just was giving me such bad vibes. Then when you add that she only gave me my hashbrowns and not the donut it felt almost like a “haha” smile. I was so scared by her that I didn’t even eat or drink my food. When I say I was spoked, I mean it. Like I was scared she poisoned my food she was so scary.
The drive-through was very busy early this morning. Went inside and still got my food fast. Sourdough breakfast sandwich was delicious as usual.
Worst walk in service ever always never anyone there always taking care of there drive thru service
If you want shit service buy one get one free all day long
Very very slow. Unpleasant staff.
Atmosphere: 5
Food: 4
Service: 1
When my time is short, I have tried ordering ahead here using the phone app multiple times in the past few months - as I have successfully done at other Dunkins. Each time at this location, despite plenty of time prior to my arrival, the order is not ready. In fact, the team is mostly standing around talking about something inane. And each time (four I believe; never at high volume times) when they finally ask why I am standing at the take-away counter, they check the phone order display and see my order sitting there. What is the purpose of ordering ahead if they aren't going to check for it? To top it off, the coffee consistently tastes old and burned. Henceforth I will go either to HoneyDew next door or Starbucks up the road when I need the quick caffeine fix.
Atmosphere: 1
Food: 1
Service: 1
They still can't make a freaking cup of coffee like you asked, ☕ numerous times no sugar,,iced,, they load the sugar,,I take it right back in.. mind as well go to another place,🙈 A few can't understand anything.. talking to much to One another..
Atmosphere: 2
Food: 3
Service: 3
Two fellas working sunday evening shift - are the best! Hardworking, helpful, good attitude
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
My partner ordered egg and cheese wraps for our daughter and the eggs had black specks in them (probably other bits of food, not mold, but still- gross), and the cheese is so burnt you can’t bite through it and the wrap is over toasted and too hard to enjoy. For $3+ a wrap they should at least make them edible. And the crew just stands around blabbing about “I’m on at 8, not 7 so I’m not working yet”… if you’re at work- in the way of others trying to do their job- and that’s your attitude it just doesn’t show good work ethic for the company or your co workers. This was an issue that didn’t have to be an issue had the cook done their job, and the other staff theirs. Not to mention my muffin was raw on the inside. ?? at least they made my coffee good.
Atmosphere: 2
Food: 1
Service: 2
The most disgusting employees , I went in to replace a latte that was ordered through the drive through and was very polite to get it replaced as I also ordered 2 other lattes which was 11$ and the second I got the first latte back I tried it and I was the same absolutely disgusting and I waited 7 minutes for it to be made. I asked for a refund politely because they would all taste the same and be disgusting so I was not paying 18$ for burnt espresso then the employee walked away and told another employee that she wasn’t dealing with me and someone else could take care of my refund. Another employee walked over and was absolutely rude so made me raise my voice and ask for a refund she proceeded to tell me I didn’t come with a third coffee and I was embarrassing and proceeded to make me scream for a refund because she was absolutely nasty. Big girl can’t make her dreams come true at dunkins so she’s miserable with her job. I suggest going there if you want nasty coffee or rude customer service
Atmosphere: 1
Food: 1
Service: 1
Typical Dunkin'. Drive thru service was fine.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Wake-Up Wrap - Sausage Egg and Cheese
This DD franchise owner needs to fire all of their employees and demand competent customer service oriented employees. After reading the reviews on this site it’s clear they have problems!
The girl taking our order kept saying “is that it” after every item placed in a very inpatient manner.
She never gave me price, took credit card, offered no receipt-
When it came to food/drink she handed to 2 lattes to me, I asked for a sugar and she gives me a brown stained packet of sugar she said “it has coffee stains but is good” who does that!!!
She later says “Here is all your food” hands me 3 boxes and walks away, had to get her attention to share with her that No, it’s not all of our food, we’re missing hash browns and a bagel sandwich. She says nothing and tosses a bag my way. No napkins, no smile, nothing. Food not cooked, not ate, stale half bag of hash brown bites.
DD is foolish not to get involved with this location!!!! It’s
Atmosphere: 1
Food: 1
Service: 1
Coffee was the WORST that I ever tasted. The service was terrible, the lady was not friendly or helpful. The food tasted awful, the grilled cheeses were not grilled. We didn’t get a receipt. I asked for a sugar packet for my coffee, it was hard and it was filthy. I would not come here again!!!
Atmosphere: 1
Food: 1
Service: 1
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