Great American Cookies - The Shoppes at Whiskey

We got one of your cookies for our 13 year olds birthday and turned out wonderfully in design and taste. We will definitely be back!

I was not impressed with American Cookie Company in Mandeviile , La. I. Bought a $71.00 square cookie cake with the fish decoration on it. Just one big fish !!! On the web site it was $59.00. At the store the same cake was $71.00. Was not even fresh. Very disappointed. Everyone asked where it came from so they know not to get one from there The best part is I called and that was 4 days ago and the manager was supposed to call me back. Her name is Katie so I was told. I’m not calling back again but leaving a bad review. I would think I should have gotten a call by now but shows that this manager doesn’t care. I will never order from them again. At least not the location in Mandeville,La

I am so impressed with the manager Nicole at the Arnold Blvd., Lafayette, LA store. There was a mixup in our order and she took care of everything we needed in a very positive and helpful way! I bring my grandchildren there often for ice cream and or cookies. The staff is always very attentive, smiling and helpful. We order cakes from there all the time, and they are always made fresh and delicious! Awesome store! Awesome management! Awesome staff! Great for Lafayette, Louisiana!

Do NOT do business with the Richardson Tx (State St) Great American Cookies location! I’m a full-time working mom of 3, and I placed an online order for my daughter’s birthday cake, intending to pick it up Friday, August 1st. I later realized I had accidentally selected the wrong pickup date (same-day), so I called the store on Monday to explain the honest mistake. The woman who answered casually said, “Oh, are you the Scooby Doo cake?”—so they clearly knew the order hadn’t been picked up. I apologized and asked why no one had called me. She claimed someone did, but I never received a missed call or voicemail. She said she'd talk to the owner and call me back. A man later called to say there was nothing they could do—no remake, no refund, no credit. Just come get a two-day-old cake if I wanted. I asked for the owner to call me directly. Still no response. This is an unacceptable way to treat a customer, especially when dealing with a child’s birthday. The complete lack of professionalism, empathy, and accountability is astounding. I will never return to this location

I am so disappointed in the cookie cake I received from the Stillwater Oklahoma store. I ordered the custom cake 6 days ago. I showed the employee example pictures of Squishmallow themed cookie cakes. They said they could definitely do that and even asked if there were specific Squishmallows I wanted on it. When I picked it up today I was shocked. The examples used pastel colors, but the cake I picked up only used white and hot pink. There were two characters on it that I assume were supposed to be Squishmallows, but looked nothing like any Squishmallow I’ve ever seen. And to top it off the cake wasn’t even fully baked and was still doughy. 0/5 stars. I do not recommend.

I just had an AWFUL experience at the Acworth GA location! Normally the staff are pretty nice but the girl that helped me barely said a word. She didn’t say “I can help who’s next” she just stood there like a deer in headlights. I asked if there was more vanilla ice cream in the back and she didn’t respond. They were out of 5 flavors I wanted, no toppings left, and one of the flavors they did have I have gotten was like slop it was completely melted. I ended up getting a flavor I didn’t really want cause that was all they had left. She didn’t even ask me if I wanted toppings she just made it to-go and started ringing us up. I’m so disappointed in the customer service I received, and it didn’t help that the lady behind me in line was super disrespectful. I rarely leave negative reviews but I will never go back here.

I purchased their Brookie cookie at the Brandon exchange (Brandon Mall) store in Brandon, FL. I am absolutely disgusted that this hair was found BAKED into the cookie. Luckily, my daughter does not just bite into cookies and breaks it apart but that is how she found it is when the cookie would not separate because it was joined with a piece of hair. I expect better than this when paying almost $12 for cookies. I will try and post pics and video in comments.

I ordered online but still had to wait a while. The strawberries tasted like water, but the strawberry shortcake was pretty good.

Atmosphere: 4

Food: 4

Service: 5

We have ordered several event cookie cakes here and they’re always great! Easy to order online and pickup, even same day.

Atmosphere: 4

Food: 5

Service: 4

I pre order a cookie cake for my son class. My friend daughter also goes to that school but the little girl is in 1st grade. I asked if they could place her cookie in a box instead of the bag. I did not want the frosting getting messed up. In order for me to have the cookie in the box Aaron or Eric stated I had to purchase 4 cookies because I could not have a box for one. Although I purchased the cookie cake and wanted the additional cookie nicely packaged.

Atmosphere: 1

Food: 4

Service: 1

The cookies are good but not as good as I remembered them. Chewy Pecan was always my favorite and seemed to have a lot less pecans than years ago. Also purchased thru grubhub and was kinda shocked that the 12 cookies were $37 and only $24 if I had waited to pick my selection when I got there.

Atmosphere: 5

Food: 4

Service: 5

Love these cookies and will eat them all the time. Everyone is so nice and it is very clean.

Your cookies taste great! Great flavor. They taste as good as they look?❤

Amazing ice cream and cookies best staffs and owner ???✌?✌?✌?

Nice workers. Good cookies. Please don't take the oatmeal and peanut butter cookies off. They are delicious!