Ordered family meal via DoorDash, only allowed me to select 3 sauces for a 10 piece family meal. Messaged drive told them to get ketchup and malt vinegar. Drive was told by captain d’s employee they couldn’t give more sauce. Got my food delivered and there wasn’t even 3 sauces with a 10 pieces family meal. All I want was ketchup and malt vinegar and didn’t receive not 1 of either. Very disappointed management has to do better.
Atmosphere: 3
Food: 3
Service: 1
Kimmie Howard
The drive thru lady was very friendly, but the food was horrible! The okra was burnt, fries were dry, shrimp was hard. The only thing enjoyable was the fish. First and last time at this restaurant.
Food: 1
Service: 5
Katie Hernandez
Stopped in for the first time to try the Lobster Bites, Fish & Fries. Wasn’t really a fan! Price was good though
Atmosphere: 3
Food: 2
Service: 4
H. B.
For the price you think they would add a drink
Atmosphere: 4
Food: 5
Service: 5
Noone Cares
Went to try this place for the first time, at 2pm, and the doors were shut. I just got off work and wanted to sit down to eat some fresh food since it would be cold and soggy by the time I got home.
Service: 1
Jennifer Randolph
They were very polite to let us know that the grease was being filtered & it would be about 15 min before we could get food ordered. Very well. We came back later. The fish is hot, fresh, very well cooked. Fries are hot & fresh & the hush puppies are always delicious. Thank you for a good, hot & fresh dinner Captain D's!
Atmosphere: 5
Food: 5
Service: 5
tommy wright
Been awhile since eating at a Captain D’s but this particular location could use just a little help with customer service. The food was just as I remembered, fresh and it was cooked to order, no complaints about that. The person waiting on me was not very personable nor did they smile or greet, the first impression was, get the order, get them out of the way and go back to what I was doing. Delivery of the order was in a timely fashion. The restaurant itself was very clean, the outside appearance was good also. The food has suffered from shrinkflation with the fish strips now being more breeding than fish, very thin pieces. The side portions had lost its value as well, price point, my opinion is a little over on price with what they allow to be served. I would however recommend if you like fish or their other products, even though it’s down in size, the same flavor still remains.
Atmosphere: 3
Food: 3
Service: 2
Candace Robinson
Customer Service was good got order correct and the food was good.
Atmosphere: 5
Food: 5
Service: 5
Madean Cowan
I ordered stewed and fried fish okra my fish was not fried the fries were hard and cold the okra was burnt I don’t usually eat at captain D’s never again
Food: 1
Service: 1
Ahappy_ Cat
Waste of time, money, and food.
Unfortunately, my delivery from Captain D’s was far from satisfying. Even the simplest items were poorly prepared. The mozzarella sticks were burnt and the marinara sauce was missing altogether.
The hush puppies were overcooked on the outside but still undercooked inside, with no seasoning to speak of. The fish sandwich was equally bland, with the only noticeable taste coming from the butter on the untoasted buns on the suppose to be toasted fish sandwich.
The fries were another letdown: barely half a serving, Overall, the food felt rushed and carelessly made. very disappointing after waiting so long to try eating from here.
Extremely Disappointed with Customer Service at Captain D's – Anderson, SC (Store #3165)
I live about 45 minutes away from the closest Captain D’s, which happens to be the Anderson, SC location. I visit Anderson at least three times a month, and I always make a point to stop by this Captain D’s. Unfortunately, my experience today was extremely disappointing.
I went inside this morning to place an order. While the cashiers in the past have been friendly—even when condiments weren’t available—today’s experience was the opposite. The cashier, Kiara, seemed unhappy from the moment I approached. I ordered a 1-piece fish meal with two sides and paid $10.15 (Order #0005).
As I was checking my order, I noticed it only had one tartar sauce. I reached for one more from the container on the counter (sitting next to the straws and forks), but the cashier abruptly told me no—only one per customer. I offered to pay for another, and she said there was no way to ring it up and that Corporate policy was one tartar sauce per customer.
I’ve worked in the service industry for 30 years, and this is not how you treat customers. There were no signs posted indicating a limit, and it was handled in a way that felt dismissive and unfriendly. It’s especially frustrating because the sauce was right there in plain view.
This level of customer service is unacceptable, and it makes me question returning to a location I’ve consistently supported.
Atmosphere: 2
Food: 5
Service: 1
AUSTIN Wilson
Horrible place . Everyone is rude . Nobody here has a heart , don’t waste your precious time god gave you to come here . Go to McDonald’s instead . So so so so slow . Didn’t get my drink nor my sauce . HR PICK UP YOUR GAME .
Atmosphere: 1
Food: 1
Service: 1
Angela Young
Customer service was horrible, and the food was barely warm. A great disappointment!
Atmosphere: 1
Food: 1
Service: 1
Vinseara Cox
Good was salty and they gave like 7 fries in the meal. Smh.
Ordered family meal via DoorDash, only allowed me to select 3 sauces for a 10 piece family meal. Messaged drive told them to get ketchup and malt vinegar. Drive was told by captain d’s employee they couldn’t give more sauce. Got my food delivered and there wasn’t even 3 sauces with a 10 pieces family meal. All I want was ketchup and malt vinegar and didn’t receive not 1 of either. Very disappointed management has to do better.
Atmosphere: 3
Food: 3
Service: 1
The drive thru lady was very friendly, but the food was horrible! The okra was burnt, fries were dry, shrimp was hard. The only thing enjoyable was the fish. First and last time at this restaurant.
Food: 1
Service: 5
Stopped in for the first time to try the Lobster Bites, Fish & Fries. Wasn’t really a fan! Price was good though
Atmosphere: 3
Food: 2
Service: 4
For the price you think they would add a drink
Atmosphere: 4
Food: 5
Service: 5
Went to try this place for the first time, at 2pm, and the doors were shut. I just got off work and wanted to sit down to eat some fresh food since it would be cold and soggy by the time I got home.
Service: 1
They were very polite to let us know that the grease was being filtered & it would be about 15 min before we could get food ordered. Very well. We came back later. The fish is hot, fresh, very well cooked. Fries are hot & fresh & the hush puppies are always delicious. Thank you for a good, hot & fresh dinner Captain D's!
Atmosphere: 5
Food: 5
Service: 5
Been awhile since eating at a Captain D’s but this particular location could use just a little help with customer service. The food was just as I remembered, fresh and it was cooked to order, no complaints about that. The person waiting on me was not very personable nor did they smile or greet, the first impression was, get the order, get them out of the way and go back to what I was doing. Delivery of the order was in a timely fashion. The restaurant itself was very clean, the outside appearance was good also. The food has suffered from shrinkflation with the fish strips now being more breeding than fish, very thin pieces. The side portions had lost its value as well, price point, my opinion is a little over on price with what they allow to be served. I would however recommend if you like fish or their other products, even though it’s down in size, the same flavor still remains.
Atmosphere: 3
Food: 3
Service: 2
Customer Service was good got order correct and the food was good.
Atmosphere: 5
Food: 5
Service: 5
I ordered stewed and fried fish okra my fish was not fried the fries were hard and cold the okra was burnt I don’t usually eat at captain D’s never again
Food: 1
Service: 1
Waste of time, money, and food.
Unfortunately, my delivery from Captain D’s was far from satisfying. Even the simplest items were poorly prepared. The mozzarella sticks were burnt and the marinara sauce was missing altogether.
The hush puppies were overcooked on the outside but still undercooked inside, with no seasoning to speak of. The fish sandwich was equally bland, with the only noticeable taste coming from the butter on the untoasted buns on the suppose to be toasted fish sandwich.
The fries were another letdown: barely half a serving, Overall, the food felt rushed and carelessly made. very disappointing after waiting so long to try eating from here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Extremely Disappointed with Customer Service at Captain D's – Anderson, SC (Store #3165)
I live about 45 minutes away from the closest Captain D’s, which happens to be the Anderson, SC location. I visit Anderson at least three times a month, and I always make a point to stop by this Captain D’s. Unfortunately, my experience today was extremely disappointing.
I went inside this morning to place an order. While the cashiers in the past have been friendly—even when condiments weren’t available—today’s experience was the opposite. The cashier, Kiara, seemed unhappy from the moment I approached. I ordered a 1-piece fish meal with two sides and paid $10.15 (Order #0005).
As I was checking my order, I noticed it only had one tartar sauce. I reached for one more from the container on the counter (sitting next to the straws and forks), but the cashier abruptly told me no—only one per customer. I offered to pay for another, and she said there was no way to ring it up and that Corporate policy was one tartar sauce per customer.
I’ve worked in the service industry for 30 years, and this is not how you treat customers. There were no signs posted indicating a limit, and it was handled in a way that felt dismissive and unfriendly. It’s especially frustrating because the sauce was right there in plain view.
This level of customer service is unacceptable, and it makes me question returning to a location I’ve consistently supported.
Atmosphere: 2
Food: 5
Service: 1
Horrible place . Everyone is rude . Nobody here has a heart , don’t waste your precious time god gave you to come here . Go to McDonald’s instead . So so so so slow . Didn’t get my drink nor my sauce . HR PICK UP YOUR GAME .
Atmosphere: 1
Food: 1
Service: 1
Customer service was horrible, and the food was barely warm. A great disappointment!
Atmosphere: 1
Food: 1
Service: 1
Good was salty and they gave like 7 fries in the meal. Smh.
Atmosphere: 2
Food: 3
Service: 5
Great place to eat at
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