This place near makes the coffee right … frank the woker is very rude …
the artist formerly known as mma
Consistent staff among the last few years makes me think they're doing something right. The food at this location is never great but the coffee is always exactly what I'm looking for for the price
Ann Fuller
Bought two croissant sandwiches. One sausage and one bacon. They were both missing half of the top breading, very dark croissants. I went back in line and showed the man the sandwiches, I said they look burnt and are missing part of the top breading. He said they are not burnt & he sees breading, I said really, you see a whole croissant top and he said yes. I told him I'd like to speak to the manager. He said Oh I'm not dealing with this and slammed the window closed. I said I'm not moving. He said I'm calling the police I said go ahead. I pulled away from the window because there were so many other cars I didn't want to upset the line. I pulled into a parking spot and waited. No police showed up after 15 minutes of waiting. I love Dunkin Donuts & have never experienced this type of service. I won't be going back to that store again. So disappointing. $15.01 was how much I wasted.
Atmosphere: 5
Food: 2
Service: 1
Elizabeth Rico
Im a dasher This particular store has really poor customer service. Every time I go in I find very rude employees. Customer who order for pick up and deliver should be given the same priority and treatment as a walk in. I avoid going into this particular store .
Service: 1
summer peeples
EXTREMELY RUDE SERVICE BY THE DRIVE THRU GUY THIS MORNING. Like down right hateful. He needs to be in the kitchen with the attitude he has.
Atmosphere: 1
Food: 4
Service: 1
Octavius Council
Went to Dunkin after work after placing an online order. With the order being a medium decaf coffee with 3 oak milk and 4 pumps of French vanilla. Walked in as I was the only one there. One employee in the back sitting on the counter on a laptop. After finally seeing the online order she proceeded to make it.She ran a pot and put milk and French vanilla and gives me cup and I expressed it didn’t taste right and if she didn’t mind making it over she does and it still doesn’t taste right. I showed her how both cups looked different and one was lighter than the other.which she agreed and was like i don’t know. Okay that’s fine at this point I asked if I could get a refund so I can go to the one on hwy 81 due to great service EVERYTIME! So now she tells me okay if you can go to the drive-thru window because the registers were closed. I pull to the window which i waited for almost 5 minutes until i blew the horn. At this point I’m a little annoyed and asked why the wait and was told it’s people at the drive-thru mic. But no order was being taken due to the register being by the window. That’s cool now I’m told I can’t get a refund because they tasted both coffees and they tasted fine. I’m really displeased and it’s starts with the manger Frank. Only this good about this store is the location. Which at this point that doesn’t matter!
Atmosphere: 1
Food: 1
Service: 1
P Clarkson
Was unable to use my gift card because they didn't have the register open and the kiosk wouldn't take my card. No one was able to help. We also couldn't order what we wanted because it wasn't on the kiosk. I understand a lack of employees is a problem.... it's just very frustrating to experience things like this every time I go in.
Atmosphere: 1
Food: 5
Service: 1
Taty M
Good coffee and donuts. It was quick easy service. The servers was nice too. ☕️ 🍩
Atmosphere: 4
Food: 5
Service: 4
hannah gaines
employees don’t greet or speak to you at all, instead head to the back to sing to their music and chat. didn’t even realize my stuff was ready cause they didn’t bother calling it out and sat it in the mobile order area instead when i made my order in store on that stupid ahh screen since no one would speak to me. won’t be returning
I just visited this location I stated I would like a cup of ice, a pepsi and a ten dollar gift card twice. So I get to the window and the manager ask so what do you need again? Then he gets an attitude when I said I would like a cup of ice, Pepsi and $ 10 dollar gift card and tell me I can go somewhere else! First of all I was being very polite and the manager was acting like a child and he told me I can go some where else. I told him I would, because America doesn't run on Duncan, it can run on Krispy Kream or any other business! The nerve of people now a days! Whomever the franchise owner of this location should be embarrassed of whom he or she has working for him! Further more, I feel racism in the workplace should not be tolerated and I will tell everyone I can not to come to this specific Dunkin Donuts!
Deborah Gambrell
They were rude rude
Food: 3
Service: 1
Jason Baril
Let me in the door this morning mumbles something then walks to the back and leaves me standing there everyone there pretending they dont see me needing help while serving no one
This place near makes the coffee right … frank the woker is very rude …
Consistent staff among the last few years makes me think they're doing something right. The food at this location is never great but the coffee is always exactly what I'm looking for for the price
Bought two croissant sandwiches. One sausage and one bacon. They were both missing half of the top breading, very dark croissants. I went back in line and showed the man the sandwiches, I said they look burnt and are missing part of the top breading. He said they are not burnt & he sees breading, I said really, you see a whole croissant top and he said yes. I told him I'd like to speak to the manager. He said Oh I'm not dealing with this and slammed the window closed. I said I'm not moving. He said I'm calling the police I said go ahead. I pulled away from the window because there were so many other cars I didn't want to upset the line. I pulled into a parking spot and waited. No police showed up after 15 minutes of waiting. I love Dunkin Donuts & have never experienced this type of service. I won't be going back to that store again. So disappointing. $15.01 was how much I wasted.
Atmosphere: 5
Food: 2
Service: 1
Im a dasher
This particular store has really poor customer service. Every time I go in I find very rude employees.
Customer who order for pick up and deliver should be given the same priority and treatment as a walk in.
I avoid going into this particular store .
Service: 1
EXTREMELY RUDE SERVICE BY THE DRIVE THRU GUY THIS MORNING. Like down right hateful. He needs to be in the kitchen with the attitude he has.
Atmosphere: 1
Food: 4
Service: 1
Went to Dunkin after work after placing an online order. With the order being a medium decaf coffee with 3 oak milk and 4 pumps of French vanilla. Walked in as I was the only one there. One employee in the back sitting on the counter on a laptop. After finally seeing the online order she proceeded to make it.She ran a pot and put milk and French vanilla and gives me cup and I expressed it didn’t taste right and if she didn’t mind making it over she does and it still doesn’t taste right. I showed her how both cups looked different and one was lighter than the other.which she agreed and was like i don’t know. Okay that’s fine at this point I asked if I could get a refund so I can go to the one on hwy 81 due to great service EVERYTIME! So now she tells me okay if you can go to the drive-thru window because the registers were closed. I pull to the window which i waited for almost 5 minutes until i blew the horn. At this point I’m a little annoyed and asked why the wait and was told it’s people at the drive-thru mic. But no order was being taken due to the register being by the window. That’s cool now I’m told I can’t get a refund because they tasted both coffees and they tasted fine. I’m really displeased and it’s starts with the manger Frank. Only this good about this store is the location. Which at this point that doesn’t matter!
Atmosphere: 1
Food: 1
Service: 1
Was unable to use my gift card because they didn't have the register open and the kiosk wouldn't take my card. No one was able to help. We also couldn't order what we wanted because it wasn't on the kiosk.
I understand a lack of employees is a problem.... it's just very frustrating to experience things like this every time I go in.
Atmosphere: 1
Food: 5
Service: 1
Good coffee and donuts. It was quick easy service. The servers was nice too.
☕️ 🍩
Atmosphere: 4
Food: 5
Service: 4
employees don’t greet or speak to you at all, instead head to the back to sing to their music and chat. didn’t even realize my stuff was ready cause they didn’t bother calling it out and sat it in the mobile order area instead when i made my order in store on that stupid ahh screen since no one would speak to me. won’t be returning
Atmosphere: 1
Food: 3
Service: 1
Standard issue, good as usual.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Cashier got 3 orders wrong within 3 minutes
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Doughnut
I just visited this location I stated I would like a cup of ice, a pepsi and a ten dollar gift card twice. So I get to the window and the manager ask so what do you need again? Then he gets an attitude when I said I would like a cup of ice, Pepsi and $ 10 dollar gift card and tell me I can go somewhere else! First of all I was being very polite and the manager was acting like a child and he told me I can go some where else. I told him I would, because America doesn't run on Duncan, it can run on Krispy Kream or any other business! The nerve of people now a days! Whomever the franchise owner of this location should be embarrassed of whom he or she has working for him! Further more, I feel racism in the workplace should not be tolerated and I will tell everyone I can not to come to this specific Dunkin Donuts!
They were rude
rude
Food: 3
Service: 1
Let me in the door this morning mumbles something then walks to the back and leaves me standing there everyone there pretending they dont see me needing help while serving no one
Atmosphere: 1
Food: 1
Service: 1
The people at dunkin are great!
Atmosphere: 5
Food: 5
Service: 5
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