Never, and I sincerely mean never, would I have expected a trip to McDonalds to be any more than just okay. This is not a black mark on the chain, but simply a reiteration of what McDonalds is: fast and consistent. I ask for nothing more.
When I arrived for a very late dinner here (around 10 minutes before close), I expected much the same, with maybe a minor degradation in service due to the hour.
However, what I got instead was a respectful and friendly dining experience spearheaded by a team of enthusiastic employees that seemed genuinely interested in making sure we had a good dining experience. I was dumbstruck. Not in a million years would I have thought that a trip to McDonald's could come with the same kind of customer care you get at a local joint, yet here I am. It may sound a bit goofy, but the whole thing actually gave me a bit of hope. Hope that maybe this kind of thing isn't lost to time. Maybe we can all take pride in providing a good experience to someone, and endeavor to cultivate an environment of respect, integrity, and dignity even in the places we least expect it.
I want to personally thank Matthias and Alxis, who I interacted with personally, as well as the rest of the team. Absolutely Goated. Best McDonalds experience I've ever had, and I wouldn't feel right giving this place any less than 5 stars across the board. 10/10, would recommend.
Atmosphere: 5
Food: 5
Service: 5
Patrick Zlatos
As a resident north Virginian, I cannot even begin to describe how incredible the customer service of this location is.
Upon pulling up to the drive thru the first window worker Matias met us with impeccable customer service and an extremely kind attitude even conversing with us and having a good time. After paying for our order we had to pull into the drive thru waiting spots as our food was prepared, the food runner Alexis consistently kept checking in with us to make sure we knew the status of our order without us even needing to ask and upon delivering the food was kind and respectful. The food was warm and fresh instead of the typical cold fries and nuggets from McDonalds in my home town.
These two workers make our experience stand out among the robotic monotony of drive thru restaurants and for the first time in the 24 years I’ve been alive, I had an experience at McDonald’s that would make me want to return outside of the necessity for quick and easy food.
Truly a five star experience.
Atmosphere: 5
Food: 5
Service: 5
Andrew Howser
Traveled out of state and swung by this mcdonalds, God bless the staff at night. Respectful and genuine. The kind of service that would put chic-fil-a to shame. Shout out Elias and the rest of the crew working with him.
Atmosphere: 5
Food: 5
Service: 5
Pete Moss
Don't recommend it takes literally forever to get your food , if you want to wait forever then don't recommend.......
Atmosphere: 1
Food: 1
Service: 1
Mariah Brooks
Food is amazing service is good too
Atmosphere: 3
Food: 5
Service: 4
Jesse Reed
Hey today I went here at 1030pm they told me they was not taking my order bc they was about to close….closing time is at 1100pm I want to speak to the management…this is not your business you close when they tell you too
Service: 1
Peg Meerkatz
The lines for drive-through are ridiculously long and slow
Today as often happens, I waited online over 20 minutes ordered a Mc Cafe drink
I waited another 15 minutes to get up to the window to pay for the strength and was told that I would have to wait an additional 18 minutes because they were cleaning the machine
Drinks that are on the Mc Cafe menu are not premade they are made as they are ordered. The staff does not want to take the time to make the drinks and nine times out of 10 usually same situation wait online forever to be told. I cannot have what I ordered unless I wanna wait an additional long period of time.
Atmosphere: 1
Food: 1
Service: 1
Wyatt Wilson
If you can’t have a good attitude / multitask, maybe a cashier isn’t the best job for you. It’s also nice to know that the “manager” doesn’t care how their employees talk to customers.
Atmosphere: 1
Food: 4
Service: 1
CJ Gatlin
That lady that works drive thru taking orders is the sweetest, kindest and best part of our morning stop. We laugh and smile she's quick and on top of a fast service. She needs an award, maybe employee of the month or best customer service award with a raise for being a bright part of the community. Go Michelle, keep smiling, we love it
Atmosphere: 5
Cynthia Miller
Encourage you to use a mobile app then when you get there they still park the cars. Management is a joke in this facility.
After waiting an hour and 3 minutes to get 2 breakfast I don’t even want it thanks again for nothing
Jacy Roberts
They had us park. Then the lady took our receipt and then lost it so when we went in to see what was going on we didn’t have a receipt and then the fella helping us looked at her and asked her where our receipt was and she straight up said she lost it and forgot about us.
Atmosphere: 1
Food: 1
Service: 1
Cutty urbe
They getting better
Atmosphere: 4
Food: 4
Service: 4
Jinn Gunnells
Food was cold but besides that wonderful place
Atmosphere: 5
Food: 3
Service: 5
Tonya Turner
They gave our food to someone else. And we waited 30 min for our food
Never, and I sincerely mean never, would I have expected a trip to McDonalds to be any more than just okay. This is not a black mark on the chain, but simply a reiteration of what McDonalds is: fast and consistent. I ask for nothing more.
When I arrived for a very late dinner here (around 10 minutes before close), I expected much the same, with maybe a minor degradation in service due to the hour.
However, what I got instead was a respectful and friendly dining experience spearheaded by a team of enthusiastic employees that seemed genuinely interested in making sure we had a good dining experience. I was dumbstruck. Not in a million years would I have thought that a trip to McDonald's could come with the same kind of customer care you get at a local joint, yet here I am. It may sound a bit goofy, but the whole thing actually gave me a bit of hope. Hope that maybe this kind of thing isn't lost to time. Maybe we can all take pride in providing a good experience to someone, and endeavor to cultivate an environment of respect, integrity, and dignity even in the places we least expect it.
I want to personally thank Matthias and Alxis, who I interacted with personally, as well as the rest of the team. Absolutely Goated. Best McDonalds experience I've ever had, and I wouldn't feel right giving this place any less than 5 stars across the board. 10/10, would recommend.
Atmosphere: 5
Food: 5
Service: 5
As a resident north Virginian, I cannot even begin to describe how incredible the customer service of this location is.
Upon pulling up to the drive thru the first window worker Matias met us with impeccable customer service and an extremely kind attitude even conversing with us and having a good time. After paying for our order we had to pull into the drive thru waiting spots as our food was prepared, the food runner Alexis consistently kept checking in with us to make sure we knew the status of our order without us even needing to ask and upon delivering the food was kind and respectful. The food was warm and fresh instead of the typical cold fries and nuggets from McDonalds in my home town.
These two workers make our experience stand out among the robotic monotony of drive thru restaurants and for the first time in the 24 years I’ve been alive, I had an experience at McDonald’s that would make me want to return outside of the necessity for quick and easy food.
Truly a five star experience.
Atmosphere: 5
Food: 5
Service: 5
Traveled out of state and swung by this mcdonalds, God bless the staff at night. Respectful and genuine. The kind of service that would put chic-fil-a to shame. Shout out Elias and the rest of the crew working with him.
Atmosphere: 5
Food: 5
Service: 5
Don't recommend it takes literally forever to get your food , if you want to wait forever then don't recommend.......
Atmosphere: 1
Food: 1
Service: 1
Food is amazing service is good too
Atmosphere: 3
Food: 5
Service: 4
Hey today I went here at 1030pm they told me they was not taking my order bc they was about to close….closing time is at 1100pm I want to speak to the management…this is not your business you close when they tell you too
Service: 1
The lines for drive-through are ridiculously long and slow
Today as often happens, I waited online over 20 minutes ordered a Mc Cafe drink
I waited another 15 minutes to get up to the window to pay for the strength and was told that I would have to wait an additional 18 minutes because they were cleaning the machine
Drinks that are on the Mc Cafe menu are not premade they are made as they are ordered. The staff does not want to take the time to make the drinks and nine times out of 10 usually same situation wait online forever to be told. I cannot have what I ordered unless I wanna wait an additional long period of time.
Atmosphere: 1
Food: 1
Service: 1
If you can’t have a good attitude / multitask, maybe a cashier isn’t the best job for you. It’s also nice to know that the “manager” doesn’t care how their employees talk to customers.
Atmosphere: 1
Food: 4
Service: 1
That lady that works drive thru taking orders is the sweetest, kindest and best part of our morning stop. We laugh and smile she's quick and on top of a fast service. She needs an award, maybe employee of the month or best customer service award with a raise for being a bright part of the community. Go Michelle, keep smiling, we love it
Atmosphere: 5
Encourage you to use a mobile app then when you get there they still park the cars. Management is a joke in this facility.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
After waiting an hour and 3 minutes to get 2 breakfast I don’t even want it thanks again for nothing
They had us park. Then the lady took our receipt and then lost it so when we went in to see what was going on we didn’t have a receipt and then the fella helping us looked at her and asked her where our receipt was and she straight up said she lost it and forgot about us.
Atmosphere: 1
Food: 1
Service: 1
They getting better
Atmosphere: 4
Food: 4
Service: 4
Food was cold but besides that wonderful place
Atmosphere: 5
Food: 3
Service: 5
They gave our food to someone else. And we waited 30 min for our food
Atmosphere: 1
Food: 1
Service: 1
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