Zaxby's Chicken Fingers & Buffalo Wings

Overpriced surf and turf, shrimp was overcooked.

Today 1/12/26: Placed an order online. Had to wait 10 minutes for it because they had just received it. That was fine, I don't mind waiting for fresh food. They brought the order to the car with luke warm fries and the cheese bites were very dark in color. I believe they were dropped in oil a second time. Nibblers were not fixed with sauce noted on the order. Disappointing

Food: 1

Our food was tasty, they switched out our sauces for other ones no problem.

Atmosphere: 4

Food: 5

Service: 5

Food is always good and I can't judge the service given it was overtaken with high schoolers so service was as good as could be expected.

Atmosphere: 3

Food: 4

Service: 3

Put an online order in for a few things that said it would be ready by 10:16pm. The store hours posted clearly say they close at 10:30pm. I pull to the drive thru to be told that they are closed and employees leaving before the stores posted hours.

I have not had this issue anywhere else. I also have been employed at a different location and this was never allowed unless it was under certain circumstances from management or corporate. Also there is no option on the app to request a refund. Since no one is in the store I cannot even call to ask for one. Calling the next day does not bother me, but ignoring an order to close early before store hours shouldn’t be something that ever happens.

Service: 1

If I could give this a 0 I would . Ordered and $12 Cobb salad no cucumbers , no egg no bacon . And I didn’t take a bite out of this bread it came like that . Not much chicken either . We won’t be back!!!!

Food: 1

Good selection of chicken, and very tasty.

Atmosphere: 5

Food: 5

Service: 5

Waiting in line for 10 minutes and when we got to the counter the lady over looked us to get to someone less after she finished with the person she then said can you hold on I have something I need to do real quick then ill be with you. There was no one else behind us, we were the last people in line.

Atmosphere: 3

Food: 4

Service: 1

They really are falling off more and more

Atmosphere: 3

Food: 3

Service: 3

If only the frie seasoning was consistent each & every time you go.
Why does every zaxbys smell like teen spirit ?

Atmosphere: 5

Food: 3

Service: 5

Clean restaurant, quick service and great food.

Atmosphere: 4

Food: 5

Service: 4

Horrible customer service. Food usually is just ok.

Atmosphere: 1

Food: 3

Service: 1

Waited at the speaker for a good 5 minutes,once I ordered my food waited at the window about 5 more minutes,(I am on lunch break)Got back to work my strawberry lemonade was straight water with a tap of strawberry in it,I never had this problem before!!What a waste of lunch ..

Atmosphere: 4

Food: 4

Service: 1

𝐓𝐡𝐞 𝐬𝐭𝐚𝐟𝐟 𝐰𝐚𝐬 𝐧𝐨𝐭 𝐟𝐫𝐢𝐞𝐧𝐝𝐥𝐲. 𝐓𝐡𝐞 𝐠𝐢𝐫𝐥 𝐭𝐚𝐤𝐢𝐧𝐠 𝐲𝐨𝐮𝐫 𝐨𝐫𝐝𝐞𝐫 𝐰𝐚𝐬 𝐯𝐞𝐫𝐲 𝐫𝐮𝐝𝐞.

The cashier seemed mad at the world. The food wasn’t cooked all the way and when I said something to the cashier she fixed the problem with free sauce. Normally I would ask to get my food recooked but was worried they’d spit on it.