Customer service sucks. Been trying to get a refund since dec 23rd. Ive filed 4 complaints I'm going to post a video about my experience. Eddie is the owner and jen white is the district manager. I'm tracking them down now. I will get my money back!!!! Just an update. My wife spoke to the general manager this afternoon and she told my wife she would call me..... Still haven't heard anything. I'll keep you updated.
Atmosphere: 1
Food: 1
Service: 1
Benjamin Glover
Melina did a wonderful job for her first day!!
Atmosphere: 5
Food: 5
Service: 5
sharon millen
Love this clean environment!!!! Thank you ❤️
Atmosphere: 5
Food: 5
Service: 5
Briana Reese
Tori and the rest of the staff were really nice and helpful. Great service and the pizza was delicious!
Atmosphere: 5
Food: 5
Service: 5
Linda Green
Customer service was dynamic. I will always order my pizza from this location
Atmosphere: 5
Food: 5
Service: 5
Brooke Quates
Genny was amazing! She was so sweet and kind — truly one of the nicest people I’ve met at a Pizza Hut. She made sure our order was perfect and had such a friendly attitude the whole time. Her great customer service definitely made our visit extra enjoyable!
Atmosphere: 5
Food: 5
Service: 5
Isaac Demarco
Genuinely the worst experience I’ve ever had making a pick up order. 2 employees working the whole store, I made an order for 8 hot wings to be done at 2:15 and as of this minute almost an hour later am still sitting in here. Everyone around me has complained about their wait time, some had been in there for an hour and a half and still hadn’t got their food. If that wasn’t bad enough we saw one employee put wings into a box that had been sitting out of the fryer for over 30 minutes. The customer asked for a refund because their is no way anyone would pay money for cold unsanitary wings.
Atmosphere: 1
Food: 1
Service: 1
Driver
Wrong order. Missing items. Ordered gluten free and it’s not. The big New Yorker came as a thin crust pie & burnt
Atmosphere: 1
Food: 1
Service: 1
Janalyn Blankenship
Vibes were immaculate. Cleanest and best decorated Pizza Hut I’ve been in!! I wanna come back just because the people seemed so chill and the decorations were 10/10
Atmosphere: 5
Service: 5
Shalena Williams
This is the 2nd time in a few months i have ordered a stuff crust pizza and it had absolutely no saucr on it. I called and whoever answered the phone asked if I could bring the pizza back. No offer of a credit or even an apology. If you order from them check your food before you leave, which I did but could not tell the pizza didnt havr sauce until i bit into it. Do better.
I would give a zero star if I could. My parents and I placed two separate orders tonight. My dad picked up the food and when he got here there were multiple things missing. I was missing wings and fries and my parents were missing fries and the pizza they ordered was cold and hard. When I called to ask about it, the “manager” Alex told me he made the order himself and he knew it was all there. So I asked “so are you calling me a lair? Because I don’t have my dinner.” And he said “yes because I made it.” ARE YOU JOKING ME?! The manager told me I was a liar and that I had my food. He said it was “in the bag” THERE WAS NO BAGS! Do not call me a liar. So incredibly disrespectful! Then he told me he would make the food and I could pick it up. Uh not now because what makes me think you aren’t going to mess with my food? I said I wanted a refund. He said he could only give me a store credit. Why would I go back when the food we did get, was not even edible? Absolutely not. He refused to give me a refund and said I would have to talk to his General Manager tomorrow. No. Absolutely unacceptable. I reached out to chat support and they are going to call me back for a refund. I am appalled at the lack of respect or even basic common courtesy the “manager” Alex displayed. Then he had the nerve to tell me “calm down sweetheart.” So disgusting. He should 100% be fired. And I don’t say that lightly or about anyone because everyone deserves a job if they are willing, but never in my life have I been so disrespected by a company I spent money at.
Atmosphere: 1
Food: 1
Service: 1
Joseph Taylor
Gave up on Pizza Hut years ago
Atmosphere: 1
Food: 1
Service: 3
Dj WhaltBabieLuv
Really disappointed in Pizza Hut. Pizza is definitely not like it used to be. Ordered a 3 meat topping New York Style pizza and it wasn't nothing on it; hardly any meat. You could not see the ham, or sausage. And it was thin. Even the meat lovers pizza doesn't have enough meat on it. They really need to bring back the dine-in Pizza Hut restaurants. Pizza was much better.
Atmosphere: 1
Food: 1
Service: 2
Chuck Livecchi
The order was quite disappointing. Crust was undercooked and had a sour flavor. The boneless wings were okay, but not great.
I ordered takeout tonight as I didn't want to wait the time required to bake a frozen pizza. I thought Pizza Hut would easily surpass frozen pizza. I was wrong.
Atmosphere: 3
Food: 2
Service: 4
Lanny Kraus
I am from Trenton, NJ and Parade Magazine Awarded designations to the 10 best pizza joint in the U.S. For 50 years, Chick DeLorenzo’s was the gold standard. I NEVER had a pizza at Pizza Hut until recently. I had a large New York style pizza, extra crispy and thin with a generous portion of Italian sausages and caramelized onions. It was delicious and quite unexpected. Since I live in SC, in can’t get to DeLorenzo’s easily. I guess I am now a fan of Pizza Hut. Try them!
Customer service sucks. Been trying to get a refund since dec 23rd. Ive filed 4 complaints I'm going to post a video about my experience. Eddie is the owner and jen white is the district manager. I'm tracking them down now. I will get my money back!!!! Just an update. My wife spoke to the general manager this afternoon and she told my wife she would call me..... Still haven't heard anything. I'll keep you updated.
Atmosphere: 1
Food: 1
Service: 1
Melina did a wonderful job for her first day!!
Atmosphere: 5
Food: 5
Service: 5
Love this clean environment!!!! Thank you ❤️
Atmosphere: 5
Food: 5
Service: 5
Tori and the rest of the staff were really nice and helpful. Great service and the pizza was delicious!
Atmosphere: 5
Food: 5
Service: 5
Customer service was dynamic. I will always order my pizza from this location
Atmosphere: 5
Food: 5
Service: 5
Genny was amazing! She was so sweet and kind — truly one of the nicest people I’ve met at a Pizza Hut. She made sure our order was perfect and had such a friendly attitude the whole time. Her great customer service definitely made our visit extra enjoyable!
Atmosphere: 5
Food: 5
Service: 5
Genuinely the worst experience I’ve ever had making a pick up order. 2 employees working the whole store, I made an order for 8 hot wings to be done at 2:15 and as of this minute almost an hour later am still sitting in here. Everyone around me has complained about their wait time, some had been in there for an hour and a half and still hadn’t got their food. If that wasn’t bad enough we saw one employee put wings into a box that had been sitting out of the fryer for over 30 minutes. The customer asked for a refund because their is no way anyone would pay money for cold unsanitary wings.
Atmosphere: 1
Food: 1
Service: 1
Wrong order. Missing items. Ordered gluten free and it’s not. The big New Yorker came as a thin crust pie & burnt
Atmosphere: 1
Food: 1
Service: 1
Vibes were immaculate. Cleanest and best decorated Pizza Hut I’ve been in!! I wanna come back just because the people seemed so chill and the decorations were 10/10
Atmosphere: 5
Service: 5
This is the 2nd time in a few months i have ordered a stuff crust pizza and it had absolutely no saucr on it. I called and whoever answered the phone asked if I could bring the pizza back. No offer of a credit or even an apology. If you order from them check your food before you leave, which I did but could not tell the pizza didnt havr sauce until i bit into it. Do better.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
I would give a zero star if I could. My parents and I placed two separate orders tonight. My dad picked up the food and when he got here there were multiple things missing. I was missing wings and fries and my parents were missing fries and the pizza they ordered was cold and hard. When I called to ask about it, the “manager” Alex told me he made the order himself and he knew it was all there. So I asked “so are you calling me a lair? Because I don’t have my dinner.” And he said “yes because I made it.” ARE YOU JOKING ME?! The manager told me I was a liar and that I had my food. He said it was “in the bag” THERE WAS NO BAGS! Do not call me a liar. So incredibly disrespectful! Then he told me he would make the food and I could pick it up. Uh not now because what makes me think you aren’t going to mess with my food? I said I wanted a refund. He said he could only give me a store credit. Why would I go back when the food we did get, was not even edible? Absolutely not. He refused to give me a refund and said I would have to talk to his General Manager tomorrow. No. Absolutely unacceptable. I reached out to chat support and they are going to call me back for a refund. I am appalled at the lack of respect or even basic common courtesy the “manager” Alex displayed. Then he had the nerve to tell me “calm down sweetheart.” So disgusting. He should 100% be fired. And I don’t say that lightly or about anyone because everyone deserves a job if they are willing, but never in my life have I been so disrespected by a company I spent money at.
Atmosphere: 1
Food: 1
Service: 1
Gave up on Pizza Hut years ago
Atmosphere: 1
Food: 1
Service: 3
Really disappointed in Pizza Hut. Pizza is definitely not like it used to be. Ordered a 3 meat topping New York Style pizza and it wasn't nothing on it; hardly any meat. You could not see the ham, or sausage. And it was thin. Even the meat lovers pizza doesn't have enough meat on it. They really need to bring back the dine-in Pizza Hut restaurants. Pizza was much better.
Atmosphere: 1
Food: 1
Service: 2
The order was quite disappointing. Crust was undercooked and had a sour flavor. The boneless wings were okay, but not great.
I ordered takeout tonight as I didn't want to wait the time required to bake a frozen pizza. I thought Pizza Hut would easily surpass frozen pizza. I was wrong.
Atmosphere: 3
Food: 2
Service: 4
I am from Trenton, NJ and Parade Magazine Awarded designations to the 10 best pizza joint in the U.S. For 50 years, Chick DeLorenzo’s was the gold standard. I NEVER had a pizza at Pizza Hut until recently. I had a large New York style pizza, extra crispy and thin with a generous portion of Italian sausages and caramelized onions. It was delicious and quite unexpected. Since I live in SC, in can’t get to DeLorenzo’s easily. I guess I am now a fan of Pizza Hut. Try them!
Atmosphere: 3
Food: 4
Service: 4
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