Mike and his team did an amazing job on my pizza melt and pizzoil
Atmosphere: 5
Food: 5
Service: 5
Briana Hence
The lady put the wrong address in when I said it 2 times round 10:37pm I was 30 minutes haven't received a phone call nothing about my order I'll back to the store and the gentleman told he was sending it back out so I called again and the lady I spoke with before placing my order she had an attitude when I placed my order then she answered the second time I'm trying to explain she was talking over me then still talking over me and said I was getting my order and hung up on my face so I called back about my money and she kept hanging up on me she needs to be fired cause she have bad poor customer service skills I was un satisfied I will not order with this location ever again
Atmosphere: 1
Food: 1
Service: 1
Rochelle
We me and my three grandsons walked in to place an order. The manger sitting in the window on his phone. The other two employees ran to the back and no one acknowledged or greeted us. As a first time visitor AWFUL EXPERIENCE. If they treated us this way walking in definitely don't want them touching my food. We went to Pizza Hut whom appreciate us patronizing the business. That manger should FIRED...set the example for your store. This was approximately 3:45 pm on 12/03/25.
Atmosphere: 1
Service: 1
Brandi
Food is usually pretty good here but the young female employee is so rude. She recognizes my name and gives me attitude for being a repeat customer and usually I brush it off but she was extra rude today so I made sure to apologize to her for the inconvenience of having to deal with me. I've never been anything but nice to this girl, she even reminds me of my niece so if anything I'm extra polite to her but every time it's the same scenario. Guess I'll be taking my business elsewhere. You can roll your eyes and mumble your rude comments to someone else now.
Atmosphere: 1
Food: 5
Service: 1
Susan
Excellent everything ~ you won't be disappointed!
Atmosphere: 5
Food: 5
Service: 5
Susan Finley
Ordered no pepperoni and grilled chicken got pepperoni and no grilled chicken. The written order is correct the pizza not.
Food: 2
Service: 2
Justin Brantley
Foods usually great here, the service part is terrible . Told 15 was 30 and no pizza bags for delivery drivers
Atmosphere: 1
Food: 4
Service: 1
Royce Porter
That pizza good as a mug
Atmosphere: 5
Food: 5
Service: 5
Jeff Leverenz
Ordered every crust topping got no crust topping. Ordered 3 marinara, got 3 ranch.
Atmosphere: 4
Food: 2
Service: 2
Minayesha Brown
Dear Marco’s Pizza Customer Service,
I am writing to file a complaint regarding a very poor experience I had with your 514 Knox Abbott Dr, Cayce SC store today.
I placed an order for delivery, which took over an hour to arrive. When I called to check on the order, I was told the driver had “tried to contact” me at the number listed, but no calls were ever made to either of my phones. Without contacting me properly, the order was canceled without my consent.
When I asked about a refund, I was told it would take 3–5 business days. While that was frustrating, I remained calm and polite. However, when I called back to reorder, the employee I spoke to was extremely unprofessional. She asked me if I was “okay” and implied that I had an attitude, which was uncalled for and inappropriate for someone handling customer service.
This entire situation was unacceptable. Not only did I not receive the food I ordered for my child and myself, but I was also treated with unnecessary rudeness. I request the following: 1. Immediate confirmation that my refund is being processed. 2. A written apology from the store regarding the way I was spoken to. 3. A customer service credit for the inconvenience caused, as a gesture of goodwill.
I hope Marco’s values its customers enough to address this matter promptly. Please confirm next steps at your earliest convenience.
Mike and his team did an amazing job on my pizza melt and pizzoil
Atmosphere: 5
Food: 5
Service: 5
The lady put the wrong address in when I said it 2 times round 10:37pm I was 30 minutes haven't received a phone call nothing about my order I'll back to the store and the gentleman told he was sending it back out so I called again and the lady I spoke with before placing my order she had an attitude when I placed my order then she answered the second time I'm trying to explain she was talking over me then still talking over me and said I was getting my order and hung up on my face so I called back about my money and she kept hanging up on me she needs to be fired cause she have bad poor customer service skills I was un satisfied I will not order with this location ever again
Atmosphere: 1
Food: 1
Service: 1
We me and my three grandsons walked in to place an order. The manger sitting in the window on his phone. The other two employees ran to the back and no one acknowledged or greeted us. As a first time visitor AWFUL EXPERIENCE. If they treated us this way walking in definitely don't want them touching my food. We went to Pizza Hut whom appreciate us patronizing the business. That manger should FIRED...set the example for your store. This was approximately 3:45 pm on 12/03/25.
Atmosphere: 1
Service: 1
Food is usually pretty good here but the young female employee is so rude. She recognizes my name and gives me attitude for being a repeat customer and usually I brush it off but she was extra rude today so I made sure to apologize to her for the inconvenience of having to deal with me. I've never been anything but nice to this girl, she even reminds me of my niece so if anything I'm extra polite to her but every time it's the same scenario. Guess I'll be taking my business elsewhere. You can roll your eyes and mumble your rude comments to someone else now.
Atmosphere: 1
Food: 5
Service: 1
Excellent everything ~ you won't be disappointed!
Atmosphere: 5
Food: 5
Service: 5
Ordered no pepperoni and grilled chicken got pepperoni and no grilled chicken. The written order is correct the pizza not.
Food: 2
Service: 2
Foods usually great here, the service part is terrible . Told 15 was 30 and no pizza bags for delivery drivers
Atmosphere: 1
Food: 4
Service: 1
That pizza good as a mug
Atmosphere: 5
Food: 5
Service: 5
Ordered every crust topping got no crust topping. Ordered 3 marinara, got 3 ranch.
Atmosphere: 4
Food: 2
Service: 2
Dear Marco’s Pizza Customer Service,
I am writing to file a complaint regarding a very poor experience I had with your 514 Knox Abbott Dr, Cayce SC store today.
I placed an order for delivery, which took over an hour to arrive. When I called to check on the order, I was told the driver had “tried to contact” me at the number listed, but no calls were ever made to either of my phones. Without contacting me properly, the order was canceled without my consent.
When I asked about a refund, I was told it would take 3–5 business days. While that was frustrating, I remained calm and polite. However, when I called back to reorder, the employee I spoke to was extremely unprofessional. She asked me if I was “okay” and implied that I had an attitude, which was uncalled for and inappropriate for someone handling customer service.
This entire situation was unacceptable. Not only did I not receive the food I ordered for my child and myself, but I was also treated with unnecessary rudeness. I request the following:
1. Immediate confirmation that my refund is being processed.
2. A written apology from the store regarding the way I was spoken to.
3. A customer service credit for the inconvenience caused, as a gesture of goodwill.
I hope Marco’s values its customers enough to address this matter promptly. Please confirm next steps at your earliest convenience.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Pizza and cheese sticks are delicious
Food: 5
Service: 5
The best in the Southwest area!!! - Not anymore!! Since the old crew left and moved to another location, this one has been terrible!!!
Atmosphere: 1
Food: 1
Service: 1
Terrible service you should shut down the restaurant
Food: 1
Service: 1
Best pizza and the employees are always super nice
Atmosphere: 4
Food: 5
Service: 5
They got my order wrong and never apologized. Had to drive back and did not get reimbursed and had to buy another pizza. Waste of money
Atmosphere: 1
Food: 1
Service: 1
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