While I do enjoy a good TCBY this has to be the absolute worst one. The waffle bowl cones were nasty. They are premade a sitting out so when you get one,who knows how long they have been out or who has touched them. While the wife got one and it was hard on one side and mushy and some of it like rubber, most non edible thing we got. The self serve bar wasn’t attended to as a few of the toppings were unavailable and some were all over the place. You could tell that the worker hadn’t taken care of anything for a while. Now the worker was more worried about being in the back and had a very huge attitude when she had to come out to help customers. I have never heard so many huffs and puffs from someone let alone the eye rolls and arms crossed. In my experience I don’t believe the family and I will ever be back as this trip ruined it for us. Prior to this we have been to this establishment a couple of times and it may of not been the best but some things you look over but after it being like this a couple of times. It shows it’s a normal for the team here.
Atmosphere: 1
Anna Manwaring
The staff is incredibly rude and not friendly. The customers before us were complaining about pricing for 1 cup of ice cream being $17. Once I ordered my cup it was $15 for a small cup of ice cream with no toppings, this is absolutely insane. The ice cream all melted within 3 minutes and the flavors were very bland. Will not be returning and would not recommend.
Atmosphere: 1
Food: 1
Service: 1
M Dean
Didn’t realize TCBY still existed. Great option for frozen yogurt with loads of toppings that you fix yourself.Things to note:You pay by the ounce - it adds up quick, keep the kids in check.Lots of flavors - unlike McDonalds who can’t keep a machine running. TCBY had 8+ soft serve flavors going!Kid-friendliness: They love kiddos and the atmosphere is bright and appealing. Do know that kids do not recognize the cost of the items vs a tub from a grocery store. You’re paying for convenience and atmosphere.
Atmosphere: 4
Food: 5
Service: 4
KD TRILOGY
The staff was friendly and the atmosphere was
Atmosphere: 5
Food: 5
Service: 5
Bruce Blackmon
Very good tasty frozen
Food: 5
Service: 5
Rich E.
What a horrible experience! The yogurt tasted like sour milk, the rude worker said, "once it's out of the machine, it's yours, we don't give refunds". The place literally reminded me of stranger things with the light bulbs flickering and just looking ran down. Do not recommend and will not ever go back.
Svitlana Svitlana
Visited on 10.31. I understand that now is a rough time to find an employee but gosh that girl was so unfriendly, so unwelcoming and looked like she is going to beat you up.
John D
I love TCBY, but dang they got me mad right now…. How the heck are you going to be out of chocolate and vanilla? The two main flavors !?!? Do better TCBY… Your ice cream is delicious, I wanted it, and you let me and my daughter DOWN !!! ?
Chuck Jernigan
Good yogurt but always out of some of it. Not even vanilla was available ?
Laurie Gydesen
We there with my family today, over half the selections were not working, and one of the ones that was supposed to b ran out like milk, on top of that they are only accepting cash, young lady at counter—no smile, automated, not friendly, no apology, better to check myself out. This is not the type of customer service i want my grandkids to think is the normal. I wont b back, $45 for 2 adults & 3 kids, bad experience. No thanks
The staff seems to go out out their way to be unfriendly and unwelcoming. Soft serve serve dispensers are often out of order with nothing indicating it and their card reader is often not working. Looks like they need a staff overhaul.
Arthur Crooks
To be completely honest,it's a little expensive. Almost $20 for 2 small cups. Some of the flavors weren't available.
Natalie Gillespie
Sadly this place has went downhill bad. It was dirty and only a couple of the machines worked. And they were out of vanilla, I mean seriously???
Ella Riley
Lack of variety in flavors, only about 5 machines working out of the 10 they have the capacity for. Unfriendly staff and unclean restrooms.
Russell Alexander
Awful experience, not many flavor choices, not many topping choices. The hot fudge pump was empty and they would not refill it. Employees did not interact with the customers, he didn't even tell us the total just stares until we paid, not one word. Would leave 0 stars if it were an option
While I do enjoy a good TCBY this has to be the absolute worst one. The waffle bowl cones were nasty. They are premade a sitting out so when you get one,who knows how long they have been out or who has touched them. While the wife got one and it was hard on one side and mushy and some of it like rubber, most non edible thing we got. The self serve bar wasn’t attended to as a few of the toppings were unavailable and some were all over the place. You could tell that the worker hadn’t taken care of anything for a while. Now the worker was more worried about being in the back and had a very huge attitude when she had to come out to help customers. I have never heard so many huffs and puffs from someone let alone the eye rolls and arms crossed. In my experience I don’t believe the family and I will ever be back as this trip ruined it for us. Prior to this we have been to this establishment a couple of times and it may of not been the best but some things you look over but after it being like this a couple of times. It shows it’s a normal for the team here.
Atmosphere: 1
The staff is incredibly rude and not friendly. The customers before us were complaining about pricing for 1 cup of ice cream being $17. Once I ordered my cup it was $15 for a small cup of ice cream with no toppings, this is absolutely insane. The ice cream all melted within 3 minutes and the flavors were very bland. Will not be returning and would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Didn’t realize TCBY still existed. Great option for frozen yogurt with loads of toppings that you fix yourself.Things to note:You pay by the ounce - it adds up quick, keep the kids in check.Lots of flavors - unlike McDonalds who can’t keep a machine running. TCBY had 8+ soft serve flavors going!Kid-friendliness: They love kiddos and the atmosphere is bright and appealing. Do know that kids do not recognize the cost of the items vs a tub from a grocery store. You’re paying for convenience and atmosphere.
Atmosphere: 4
Food: 5
Service: 4
The staff was friendly and the atmosphere was
Atmosphere: 5
Food: 5
Service: 5
Very good tasty frozen
Food: 5
Service: 5
What a horrible experience! The yogurt tasted like sour milk, the rude worker said, "once it's out of the machine, it's yours, we don't give refunds". The place literally reminded me of stranger things with the light bulbs flickering and just looking ran down. Do not recommend and will not ever go back.
Visited on 10.31. I understand that now is a rough time to find an employee but gosh that girl was so unfriendly, so unwelcoming and looked like she is going to beat you up.
I love TCBY, but dang they got me mad right now…. How the heck are you going to be out of chocolate and vanilla? The two main flavors !?!? Do better TCBY… Your ice cream is delicious, I wanted it, and you let me and my daughter DOWN !!! ?
Good yogurt but always out of some of it. Not even vanilla was available ?
We there with my family today, over half the selections were not working, and one of the ones that was supposed to b ran out like milk, on top of that they are only accepting cash, young lady at counter—no smile, automated, not friendly, no apology, better to check myself out. This is not the type of customer service i want my grandkids to think is the normal. I wont b back, $45 for 2 adults & 3 kids, bad experience. No thanks
Restaurantji Recommends
The staff seems to go out out their way to be unfriendly and unwelcoming. Soft serve serve dispensers are often out of order with nothing indicating it and their card reader is often not working. Looks like they need a staff overhaul.
To be completely honest,it's a little expensive. Almost $20 for 2 small cups. Some of the flavors weren't available.
Sadly this place has went downhill bad. It was dirty and only a couple of the machines worked. And they were out of vanilla, I mean seriously???
Lack of variety in flavors, only about 5 machines working out of the 10 they have the capacity for. Unfriendly staff and unclean restrooms.
Awful experience, not many flavor choices, not many topping choices. The hot fudge pump was empty and they would not refill it. Employees did not interact with the customers, he didn't even tell us the total just stares until we paid, not one word. Would leave 0 stars if it were an option