For some reason the to go service dishes out pathetic food. Ordered a burrito it was about half the normal size and the rice was way under cooked. Chicken tasted burnt. Burrito was rubbery. Not sure what is happening with Chipotle very disappointing
Atmosphere: 3
Food: 1
Service: 3
Angel Miller
Best chipotle I've had!! The worker with the blue hair was so kind through the window
Atmosphere: 5
Food: 5
Service: 5
Fabiola Johnson
I placed an order via the app, went to it pick up. I took look at the bowls because the last few times I ordered the bowls weren’t full.inwent inside to ask if more chicken and rice can be added like the portions that are served inside. I was told that I needed to come in to place an order then ask for extra. I pointed out while I was waiting for the manager, I watched 3 bowls made that the customers did not ask for extra but yet their bowls were filled to the max. How is that fair or right? They said they would give me more rice not meat. While I’m watching another bowls being made in front of me still being filled up. I walked out with my order because my daughter got into a car accident a couple hours ago. And I’m not in the mood to cook. I experienced a lack of consistency in their processes, no customer service, and they did nothing to try to make it right, except for wanting to give me more rice. I do miss the days where businesses cared about doing right by their customers. Especially when you spend a lot of money at an establishment monthly. I wonder if I was white they would have been more inclined to make it right! No wonder their rating is a 3 stars.
Atmosphere: 1
Food: 1
Service: 1
Da'Von Doggett
Hair in my food
Food: 1
Latoya Fulton
I went here for lunch. Im was very confused as to why there was no steak or lettuce at this location. I'm very very disappointed with my lunch and I won't be going back.
Atmosphere: 4
Food: 3
Service: 5
Jenna Logiudice
I had an awful experience yesterday with chipotle. I walked up , and the lady looked absolutely annoyed. Not even a smile , awful service. I asked her for extra rice and she puts two little dinky scoops. And I said can I please get extra rice and the face she made just astonished me. None of these workers had any customer service skills. They all were rude. And then a man next to me asks the general manager a question and she’s giving him attitude! I’m like wow. This place is garbage. Worst service ever. I could not believe the general manager , she definitely shouldn’t be one ! Rude people. Never going to this chiptole ever again .
Atmosphere: 1
Service: 1
Phillip Rascoe
The restaurant on Hwy. 501 in Conway, SC needs help. When it first opened it was top notch. But now, there needs to be an exorcism and retraining of the staff. Why are the chips stale? Why do the staff believe that if we ask for extra, the food will come from their pantries/fridges? For the price, we expect prompt service. There are plenty of restaurants in the area who appreciate regular business. It will be a long time before I chance going to this one again.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Guacamole, Chicken Bowl
Elizabeth Brazier
Me and my friend came in on Saturday around like 5, we got our food and went home and now me and her both have food poisoning. I’m pretty sure it’s from cross contamination, but we have been sick on our stomachs for 3 days. The guy at the first station (to pick a bowl or burrito) was super nice, and then the gentleman at the cash register was nice. Everyone else was rude and acted like they didn’t want to be there. And also I got the vinaigrette to go on it and they skimped me so hard. Not even enough for half a bowl. This place needs to be inspected to prevent this from happening again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Guacamole, Chicken Bowl
Noah Nelson
Terrible Customer Service & Faulty Packaging
I ordered a bowl from this Chipotle, and the paper bag they gave me had a tear in the bottom. As I was walking, the food fell out and spilled everywhere. When I went back to explain what happened, I showed them a picture of the mess, brought back what was left in the bowl, and even showed them the ripped bag. I wasn’t asking for a refund—just a simple remake of my food. Instead, I was told there was “nothing they could do” because it “wasn’t their fault,” even though it was their bag that caused the issue.
Accidents happen, but good businesses take care of their customers. Apparently, this location doesn’t. Really disappointing experience, and I won’t be back.
Service: 1
Reagan D
We walked in the door 1.5 hours before closing, yet for some reason all workers at the counter gave extremely dirty looks to my friends. We waited forever at the counter, and a girl with glasses making my food was VERY disrespectful to each of us without any reason. I love this chipotle but customer service is important…. Get it together
Every time I’ve ever been here, they claim to be out of something I want to order. This time it was pico and as I was paying, I watched the mobile orders getting made with PLENTY of pico. I like to eat my chips with it so I jokingly asked if I could get a side of it, and the employee replied “yeah, no” with a dead look in her eye. Also the chips are stale.
Chanel LD
Rude stuff, dirty, I was starving but I ended up troweling it. And very small portion….
Atmosphere: 2
Food: 1
Service: 1
Sharea Drayton
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burrito Bowl
gabby m
This location has friendly staff however, they are constantly out of multiple items. Tonight when we got home my fiancé is eating his brisket when he bites down on this ROCK HARD piece. It was so hard he thought it was bone! The piece is also super sharp as well!! I included a photo and if I was able to post a video I deff would because it sounds like a marble hitting the lid! Definitely not safe!! So beware! There seemed to be a new staff member and I understand a new job can be nerve wrecking but with the portions she was giving it won’t be long until someone says something rude. everyone on line had to keep repeating for her to scoop more items because of how little she was picking up on the spoon. We are chipotle lovers so it is unfortunate that this happened at the location closest to us. Overall this location needs A LOT of work!
Atmosphere: 3
Food: 1
Service: 2
Krystal Barbera
Food was delivered, filled with some sort of liquid and there was nothing they can do but order me a free meal voucher or to call corporate to get a refund . Was told they do not have the ability to resend an order that was submitted through their website, not even through DoorDash or Uber eats.
For some reason the to go service dishes out pathetic food. Ordered a burrito it was about half the normal size and the rice was way under cooked. Chicken tasted burnt. Burrito was rubbery. Not sure what is happening with Chipotle very disappointing
Atmosphere: 3
Food: 1
Service: 3
Best chipotle I've had!! The worker with the blue hair was so kind through the window
Atmosphere: 5
Food: 5
Service: 5
I placed an order via the app, went to it pick up. I took look at the bowls because the last few times I ordered the bowls weren’t full.inwent inside to ask if more chicken and rice can be added like the portions that are served inside. I was told that I needed to come in to place an order then ask for extra. I pointed out while I was waiting for the manager, I watched 3 bowls made that the customers did not ask for extra but yet their bowls were filled to the max. How is that fair or right? They said they would give me more rice not meat. While I’m watching another bowls being made in front of me still being filled up. I walked out with my order because my daughter got into a car accident a couple hours ago. And I’m not in the mood to cook.
I experienced a lack of consistency in their processes, no customer service, and they did nothing to try to make it right, except for wanting to give me more rice. I do miss the days where businesses cared about doing right by their customers. Especially when you spend a lot of money at an establishment monthly. I wonder if I was white they would have been more inclined to make it right! No wonder their rating is a 3 stars.
Atmosphere: 1
Food: 1
Service: 1
Hair in my food
Food: 1
I went here for lunch. Im was very confused as to why there was no steak or lettuce at this location. I'm very very disappointed with my lunch and I won't be going back.
Atmosphere: 4
Food: 3
Service: 5
I had an awful experience yesterday with chipotle. I walked up , and the lady looked absolutely annoyed. Not even a smile , awful service. I asked her for extra rice and she puts two little dinky scoops. And I said can I please get extra rice and the face she made just astonished me. None of these workers had any customer service skills. They all were rude. And then a man next to me asks the general manager a question and she’s giving him attitude! I’m like wow. This place is garbage. Worst service ever. I could not believe the general manager , she definitely shouldn’t be one ! Rude people. Never going to this chiptole ever again .
Atmosphere: 1
Service: 1
The restaurant on Hwy. 501 in Conway, SC needs help. When it first opened it was top notch. But now, there needs to be an exorcism and retraining of the staff. Why are the chips stale? Why do the staff believe that if we ask for extra, the food will come from their pantries/fridges? For the price, we expect prompt service. There are plenty of restaurants in the area who appreciate regular business. It will be a long time before I chance going to this one again.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Guacamole, Chicken Bowl
Me and my friend came in on Saturday around like 5, we got our food and went home and now me and her both have food poisoning. I’m pretty sure it’s from cross contamination, but we have been sick on our stomachs for 3 days. The guy at the first station (to pick a bowl or burrito) was super nice, and then the gentleman at the cash register was nice. Everyone else was rude and acted like they didn’t want to be there. And also I got the vinaigrette to go on it and they skimped me so hard. Not even enough for half a bowl. This place needs to be inspected to prevent this from happening again.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Guacamole, Chicken Bowl
Terrible Customer Service & Faulty Packaging
I ordered a bowl from this Chipotle, and the paper bag they gave me had a tear in the bottom. As I was walking, the food fell out and spilled everywhere. When I went back to explain what happened, I showed them a picture of the mess, brought back what was left in the bowl, and even showed them the ripped bag. I wasn’t asking for a refund—just a simple remake of my food. Instead, I was told there was “nothing they could do” because it “wasn’t their fault,” even though it was their bag that caused the issue.
Accidents happen, but good businesses take care of their customers. Apparently, this location doesn’t. Really disappointing experience, and I won’t be back.
Service: 1
We walked in the door 1.5 hours before closing, yet for some reason all workers at the counter gave extremely dirty looks to my friends. We waited forever at the counter, and a girl with glasses making my food was VERY disrespectful to each of us without any reason. I love this chipotle but customer service is important…. Get it together
Restaurantji Recommends
Every time I’ve ever been here, they claim to be out of something I want to order. This time it was pico and as I was paying, I watched the mobile orders getting made with PLENTY of pico. I like to eat my chips with it so I jokingly asked if I could get a side of it, and the employee replied “yeah, no” with a dead look in her eye. Also the chips are stale.
Rude stuff, dirty, I was starving but I ended up troweling it. And very small portion….
Atmosphere: 2
Food: 1
Service: 1
Wheelchair accessibility: Yes
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Burrito Bowl
This location has friendly staff however, they are constantly out of multiple items. Tonight when we got home my fiancé is eating his brisket when he bites down on this ROCK HARD piece. It was so hard he thought it was bone! The piece is also super sharp as well!! I included a photo and if I was able to post a video I deff would because it sounds like a marble hitting the lid! Definitely not safe!! So beware! There seemed to be a new staff member and I understand a new job can be nerve wrecking but with the portions she was giving it won’t be long until someone says something rude. everyone on line had to keep repeating for her to scoop more items because of how little she was picking up on the spoon. We are chipotle lovers so it is unfortunate that this happened at the location closest to us. Overall this location needs A LOT of work!
Atmosphere: 3
Food: 1
Service: 2
Food was delivered, filled with some sort of liquid and there was nothing they can do but order me a free meal voucher or to call corporate to get a refund . Was told they do not have the ability to resend an order that was submitted through their website, not even through DoorDash or Uber eats.
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