Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Scott Ford
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Jason Spivey
Good luck getting your order correct.
Keshia Snell
I would definitely recommend this place cause their cheese burgers are so dang delicious and when i come back to visit i would be pulling up at their window to..
Dog Tips
Fast and consistent.
Atmosphere: 5
Food: 5
Service: 5
Davia Alexis Nolen
Nothing like working all day and wanting lunch or dinner just so you can pay upcharges for things that never make their way to your meal. Learn what veggies are or take them off the menu. I could order a kids meal if all I wanted was bread.
Laura Kinlaw
My husband Kevin and I dinner in for lunch. Nice experience. Store was clean Staff was friendly Important bathrooms were very clean and stocked, this matters. It was nice lunch.
Atmosphere: 5
Food: 5
Service: 5
Jill Kellett
Food was very dry like it had been sitting under a warming light for way too long.
Atmosphere: 5
Food: 2
Service: 5
Daniel Khaos
Food was okay hush puppies were burnt. Service was great
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
Alexander Kernaghan
Girl with ring in her nose at front counter is Very rude and disrespectful.
Atmosphere: 4
Food: 5
Service: 1
Ken Cecil
Tonight my experince was very dissapointing, I went to order a huge steak style cheesburger only to find out they no longer offer a huge. They gave me a big double which the patties were not as big as a regular burger and still charged me charged me the double price. It looks as if the prices are increasing and the portion size is decreasing. Good luck if this continues.... This was at a location in High Point, NC.
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
I've just moved to the Florence Al area. and for some disgusting reason this store thinks it's funny to fly the American flag upside down. I find that offensive to our public servants and service members both active and retired. What's worse is that I contacted corporate and nothing has been done.
Good luck getting your order correct.
I would definitely recommend this place cause their cheese burgers are so dang delicious and when i come back to visit i would be pulling up at their window to..
Fast and consistent.
Atmosphere: 5
Food: 5
Service: 5
Nothing like working all day and wanting lunch or dinner just so you can pay upcharges for things that never make their way to your meal. Learn what veggies are or take them off the menu. I could order a kids meal if all I wanted was bread.
My husband Kevin and I dinner in for lunch.
Nice experience.
Store was clean
Staff was friendly
Important bathrooms were very clean and stocked, this matters.
It was nice lunch.
Atmosphere: 5
Food: 5
Service: 5
Food was very dry like it had been sitting under a warming light for way too long.
Atmosphere: 5
Food: 2
Service: 5
Food was okay hush puppies were burnt. Service was great
Atmosphere: 4
Food: 4
Service: 4
Best milkshakes in town!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
Girl with ring in her nose at front counter is Very rude and disrespectful.
Atmosphere: 4
Food: 5
Service: 1
Tonight my experince was very dissapointing, I went to order a huge steak style cheesburger only to find out they no longer offer a huge. They gave me a big double which the patties were not as big as a regular burger and still charged me charged me the double price. It looks as if the prices are increasing and the portion size is decreasing. Good luck if this continues.... This was at a location in High Point, NC.
Good food, good price and good atmosphere.
Atmosphere: 5
Food: 5
Service: 5
Great hot food, nice service
Atmosphere: 5
Food: 5
Service: 5
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