We came for lunch to celebrate a Birthday with 5 Ladies in attendance. We were promptly greeted by Jamie our cashier/server and told we could sit anywhere. The decor is beautiful and the entire establishment was so Clean! Our food was prepared promptly and served as ordered....everything was delicious. Jamie was very friendly, professional and treated us like royalty! All the other staffed we encountered were also very friendly! Jamie also came to aid our group member that lost her balance outside the store...above and beyond excellent customer service!! We will definitely be back!
Donna Leonardo
Ordered via uber. Nachos; nowhere in the description did it say they would arrive cold and not put thru an oven. Put them under my broiler and burned to a charcoal crisp! My visitor didn’t get their nachos. Called the store to ask why they weren’t cooked and lovely mgr said they don’t cook them but put the chili over it. I asked for NO chili but got it; asked for nacho sauce but didn’t get it. She said to call uber for a refund.
Laura Murdock
To good to be true
Marie Howard
I was absolutely shocked at what happen to me but also what I was hearing and seeing at this location. I am such a fan of Mc Alister , absolutely love the food. I will NEVER go to this location again. It will be a long.g time before I go to any Mc Alister again. I had ordered and paid for my food online, 30 minutes prior to me getting there. I go inside and it was absolutely a mess. They lady at register telling people to leave, saying it will be at least 30 minutes or longer before you get food. She was telling them to go some where else.2 police officers even left. After waiting another 15 minutes I ask if it was ready she told me No that my order was next to be fixed. Now this is 45 minutes later from when I order and paid online. Told he no, I can't wait no longer I had an appointment to get to. I ask for a refund, she told me No they can't do that. I paid 35.00 for food I never got not to mention I was told I couldn't get my money back. I am so mad. I work all my life as manger in retail and business. I have never seen or herd such craziness. I would never allow an employee to tell a customer what she was. So I left no food and out 35.00. Would not recommend this location. Definitely need better customer service. Thank you Marie
Donald Chapdelaine
Helpful, pleasant clean and well stocked, food was hot and well prepared .
Atmosphere: 5
Food: 5
Service: 5
Cathy Liverette
Ordered food to go. When we got home a sandwich was missing from the order. When I called them they refused to give a refund. I was told to bring all the food back so they could see it.
Atmosphere: 3
Food: 5
Service: 1
Joe Chandler Jr
Good to go!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Choose 2, Club Sandwich
Matt Mockabee
Went to store 545pm asked for 2 LG sweet teas was told it would be a 10min wait. Very disappointed
One of the cleanest and nice ones I have been in yet. Would go back there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Choose 2
Ginger Cox
The McAlister's Deli on Church Street in Conway, I went on Father's Day this year and ate and everything was delicious. The store was clean and it was a very comfortable atmosphere
We came for lunch to celebrate a Birthday with 5 Ladies in attendance. We were promptly greeted by Jamie our cashier/server and told we could sit anywhere. The decor is beautiful and the entire establishment was so Clean! Our food was prepared promptly and served as ordered....everything was delicious. Jamie was very friendly, professional and treated us like royalty! All the other staffed we encountered were also very friendly! Jamie also came to aid our group member that lost her balance outside the store...above and beyond excellent customer service!! We will definitely be back!
Ordered via uber. Nachos; nowhere in the description did it say they would arrive cold and not put thru an oven. Put them under my broiler and burned to a charcoal crisp! My visitor didn’t get their nachos. Called the store to ask why they weren’t cooked and lovely mgr said they don’t cook them but put the chili over it. I asked for NO chili but got it; asked for nacho sauce but didn’t get it. She said to call uber for a refund.
To good to be true
I was absolutely shocked at what happen to me but also what I was hearing and seeing at this location. I am such a fan of Mc Alister , absolutely love the food. I will NEVER go to this location again. It will be a long.g time before I go to any Mc Alister again. I had ordered and paid for my food online, 30 minutes prior to me getting there. I go inside and it was absolutely a mess. They lady at register telling people to leave, saying it will be at least 30 minutes or longer before you get food. She was telling them to go some where else.2 police officers even left. After waiting another 15 minutes I ask if it was ready she told me No that my order was next to be fixed. Now this is 45 minutes later from when I order and paid online. Told he no, I can't wait no longer I had an appointment to get to. I ask for a refund, she told me No they can't do that. I paid 35.00 for food I never got not to mention I was told I couldn't get my money back. I am so mad. I work all my life as manger in retail and business. I have never seen or herd such craziness. I would never allow an employee to tell a customer what she was. So I left no food and out 35.00. Would not recommend this location. Definitely need better customer service.
Thank you
Marie
Helpful, pleasant clean and well stocked, food was hot and well prepared .
Atmosphere: 5
Food: 5
Service: 5
Ordered food to go. When we got home a sandwich was missing from the order. When I called them they refused to give a refund. I was told to bring all the food back so they could see it.
Atmosphere: 3
Food: 5
Service: 1
Good to go!!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Choose 2, Club Sandwich
Went to store 545pm asked for 2 LG sweet teas was told it would be a 10min wait. Very disappointed
Service: 1
Love their Savanah salad! Huge and delicious!
Atmosphere: 5
Food: 5
Service: 5
Real deal deli. Excellent!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sandwich, The New Yorker
Restaurantji Recommends
Love their food!!!
Atmosphere: 5
Food: 5
Service: 5
Slow 30 minute wait for a takeout sandwich
Atmosphere: 1
Food: 2
Service: 1
Nice manager. Great food and service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Choose 2
One of the cleanest and nice ones I have been in yet. Would go back there.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Choose 2
The McAlister's Deli on Church Street in Conway, I went on Father's Day this year and ate and everything was delicious. The store was clean and it was a very comfortable atmosphere
Atmosphere: 5
Food: 5
Recommended dishes: Choose 2, Club Sandwich
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