Marco's Pizza

Almost 2 hours to get pizza This is crazy never gave a time , longer and longer ., horrible communication pleas update your employees about delay.. a hour is too long

Atmosphere: 4

Food: 4

Service: 1

Great people! Good pizza!

Food: 4

It's better than the other pizza places. No dining room

Atmosphere: 1

Food: 5

Service: 4

I love marcos but my last order was from the one in easley and the pizza was under cooked

Ordered on doordash. Pizza was excellent. I'll order again and again. First time and c definitely not the last. Great service over phone ss well

Food: 5

The Best pizza around

Food: 5

Service: 5

Pizza is not for me. But good atmosphere and great service

Atmosphere: 5

Food: 1

Service: 5

I placed a delivery order, which apparently was fulfilled through DoorDash. After waiting two hours, my order finally arrived — but two of my main items (10 plain wings and cheesy bread) were missing. Instead of receiving them, I got chicken fingers. The delivery driver was apologetic and even showed me the inside of her car to prove she hadn’t taken anything.

When I called the store to resolve the issue, I spent over 30 minutes on hold before the call disconnected, then another 15 minutes waiting for someone to answer. The first thing the employee said to me was, “Damn, they stole that shit.” This is both unprofessional and completely inaccurate — nothing was stolen, the wrong order was prepared.

I was told to drive to the store to exchange the incorrect item, despite the fact that I paid for delivery. This forced me to spend additional time and money on gas, which defeats the purpose of paying a delivery fee. Upon arriving, I was informed they had run out of cheese and could not make the cheesy bread at all. The employee, who was working alone without management support, explained that customers would be getting refunds the following day because the manager could not handle the store that night.

While I give credit to the employee for trying his best — he did provide my wings and a brownie as an apology — this experience was unacceptable. From the long waits and missing items to the unprofessional comment and being forced to retrieve my own order, this is by far the worst experience I’ve had with Marco’s Pizza.

I am requesting an immediate refund of my delivery fee and expect this issue to be escalated to corporate for review.

Atmosphere: 1

Food: 1

Service: 2

I placed a delivery order, which apparently was fulfilled through DoorDash. After waiting two hours, my order finally arrived — but two of my main items (10 plain wings and cheesy bread) were missing. Instead of receiving them, I got chicken fingers. The delivery driver was apologetic and even showed me the inside of her car to prove she hadn’t taken anything. When I called the store to resolve the issue, I spent over 30 minutes on hold before the call disconnected, then another 15 minutes waiting for someone to answer. The first thing the employee said to me was, “Damn, they stole that shit.” This is both unprofessional and completely inaccurate — nothing was stolen, the wrong order was prepared. I was told to drive to the store to exchange the incorrect item, despite the fact that I paid for delivery. This forced me to spend additional time and money on gas, which defeats the purpose of paying a delivery fee. Upon arriving, I was informed they had run out of cheese and could not make the cheesy bread at all. The employee, who was working alone without management support, explained that customers would be getting refunds the following day because the manager could not handle the store that night. While I give credit to the employee for trying his best — he did provide my wings and a brownie as an apology — this experience was unacceptable. From the long waits and missing items to the unprofessional comment and being forced to retrieve my own order, this is by far the worst experience I’ve had with Marco’s Pizza. I am requesting an immediate refund of my delivery fee and expect this issue to be escalated to corporate for review.

Kid-friendliness: Good experience overall

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Pepperoni Pizza, Buffalo Chicken, Build Your Own

We ordered on Christmas Eve and it said we had 24minutes left to order . . . But almost an hour later I get a message it’s been cancelled, they should have said that from the beginning and not waited until it was supposed to be here, soooooooo disappointed

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Pepperoni Pizza

I enjoy the pizza but the service is getting bad. Previously I ordered for pickup and they had not started the order when I got there at the specified time. This time I ordered delivery and the pizza was not sliced.

Food: 4

Pizza was great but the price not so good, over priced

Atmosphere: 3

Food: 5

Service: 4

Very good pizza and reasonably priced. This is a takeout place like Little Caesars but I found the pizza to be much better!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Buffalo Chicken, Build Your Own

One star. Advertised anchovies but can’t meet menu. Last time I use them.