Love this place ... Great alternative to fast food for the family
Josh Watts
Always good
Atmosphere: 5
Food: 5
Service: 5
Christina Cusmano
Basically , this place is •°Pollo Tropicals°• twin.
Atmosphere: 3
Food: 3
Service: 3
rickey edgar
Always a good choice!!
Atmosphere: 5
Food: 5
Service: 5
Sunny Marshall
I’ve ate at tropical grille multiple times at multiple locations and the one in Easley (before it moved) was clean and the food was good, but the last few times I’ve gone to the one on 123 the smell inside the restaurant is so bad I can’t eat my food. It smells like they don’t clean or that the mop with a dirty mop bucket. The smell was so over powering when I went in there that I couldn’t get out of there fast enough. Management needs to be held accountable for the cleanliness of this location.
Atmosphere: 1
Food: 2
Service: 2
Kevin Gilstrap
Went in on August 26th and placed our order for 2 burgers with fries and one south of the boarder bowl. Waited for 30 mins to get our food. The 2 burgers had been sitting in the widow for almost 20 mins before they ever even started making the bowl. They were not that busy and guys from the back kept coming out and talking to the people in the front and getting drinks. Asked to speak to the manager. Blake(would not give his last name) just looked at us and said sorry and turned back around. This is totally unacceptable and unprofessional. Used to love this place but I can assure you I won't be back. The service has gone to hell.
Krystle Gilstrap
Ordered Togo at drive through at around 700 pm on a Sunday night. There was just a few people inside the business and only 1 car in front of me at drive thru and they had ordered well b4 I got there. Pulled in sat at drive thru speaker for 3 mins and no one said a word I finally said hello anyone there and a girl said hold on another 3 mins and she comes back what's your order. 1 south of border bowl 2 burgers and fries . She hurriedly gives total no ty drive around nothing. Pull around wait another 5 mins at window as I watch them cover food bowls in tinfoil I guess out of lids, finally same worker younger redhead comes to window doesn't confirm total just asks for card takes it 2 mins later opens window again gives card no receipt not even a offer. 5 more mins and she brings food hands it to me and at this point I'm irritated at her poor customer service and apparent disdain for her job and anyone around so I ask for my receipt she closes window then comes back hands it and then turns around closes window again no thanks have a good night nothing. I've been in service industry I know it's not ideal at times. But I always put my best face forward and represented the company signing my paychecks to the best of my ability. The portion sizes have decreased and prices increased since they moved their location in easley and the service has been subpar since as well. The food is good but u have to deal with the poor attitude and 4 out of last 5 trips something on the order has been wrong. Sad bc I loved this place once. Gave it one more try 8/26/2025 still awful in all ways posted this to the tropical grille corporate( left message for call back on corporate email but don't expect to hear back) My family and I visited your easley location 8/26/25 arrived placed order on kiosk for to go. Watched my burger and chicken sandwhich sit in the window for over 20 mins with the lid not even closed while the girl placed the south of the border bowl my husband order to the side I asked finaly 25 to 30 mins later for my status of food they realized it was all done and indeed gave me food that had been sitting in a window not under warmer for 20 mins I asked for manager his name was Blake refused to give his last name when I asked. He said im sorry but I cant help you. So basically we're eatting cold food after seriously dissapointing crap service. We gave it another try after last disaster several several months ago. Guess two times means I wouldn't go there again. Beware
Food: 3
Service: 1
Recommended dishes: South of the Border, Steak Sandwich, Yellow Rice
Susan Clayton (Mowmow)
Size portions were great. I got two meals out of it.
Atmosphere: 5
Food: 5
Service: 5
Scott Propes
Great food, prices and quantity. Great for catering or special events. Plus, fine in is good as well. Staff is friendly. Ask for Alex. He's a great employee!
Atmosphere: 4
Food: 5
Service: 5
Sam C
This place is the worst restaurant I have been in a long time. The food was horrible. The fresh vegetables were old and looked like it was sitting for a long time and it was not even hot. My wife's bowl was just as bad. The Pepsi machine was out of three drinks and the water was highly chlorinated. We could not even drink it. Once we got to the table it was dirty. The building lack maintenance. I would stay away from this place. The management or owner has no interest in their business. To make matters worse, the had scripture posted all over the restaurant, knowing the excellence in God and Christ, I do not understand why this is in such poor shape.
Love this place ... Great alternative to fast food for the family
Always good
Atmosphere: 5
Food: 5
Service: 5
Basically , this place is •°Pollo Tropicals°• twin.
Atmosphere: 3
Food: 3
Service: 3
Always a good choice!!
Atmosphere: 5
Food: 5
Service: 5
I’ve ate at tropical grille multiple times at multiple locations and the one in Easley (before it moved) was clean and the food was good, but the last few times I’ve gone to the one on 123 the smell inside the restaurant is so bad I can’t eat my food. It smells like they don’t clean or that the mop with a dirty mop bucket. The smell was so over powering when I went in there that I couldn’t get out of there fast enough. Management needs to be held accountable for the cleanliness of this location.
Atmosphere: 1
Food: 2
Service: 2
Went in on August 26th and placed our order for 2 burgers with fries and one south of the boarder bowl. Waited for 30 mins to get our food. The 2 burgers had been sitting in the widow for almost 20 mins before they ever even started making the bowl. They were not that busy and guys from the back kept coming out and talking to the people in the front and getting drinks. Asked to speak to the manager. Blake(would not give his last name) just looked at us and said sorry and turned back around. This is totally unacceptable and unprofessional. Used to love this place but I can assure you I won't be back. The service has gone to hell.
Ordered Togo at drive through at around 700 pm on a Sunday night. There was just a few people inside the business and only 1 car in front of me at drive thru and they had ordered well b4 I got there. Pulled in sat at drive thru speaker for 3 mins and no one said a word I finally said hello anyone there and a girl said hold on another 3 mins and she comes back what's your order. 1 south of border bowl 2 burgers and fries . She hurriedly gives total no ty drive around nothing. Pull around wait another 5 mins at window as I watch them cover food bowls in tinfoil I guess out of lids, finally same worker younger redhead comes to window doesn't confirm total just asks for card takes it 2 mins later opens window again gives card no receipt not even a offer. 5 more mins and she brings food hands it to me and at this point I'm irritated at her poor customer service and apparent disdain for her job and anyone around so I ask for my receipt she closes window then comes back hands it and then turns around closes window again no thanks have a good night nothing. I've been in service industry I know it's not ideal at times. But I always put my best face forward and represented the company signing my paychecks to the best of my ability. The portion sizes have decreased and prices increased since they moved their location in easley and the service has been subpar since as well. The food is good but u have to deal with the poor attitude and 4 out of last 5 trips something on the order has been wrong. Sad bc I loved this place once. Gave it one more try 8/26/2025 still awful in all ways posted this to the tropical grille corporate( left message for call back on corporate email but don't expect to hear back) My family and I visited your easley location 8/26/25 arrived placed order on kiosk for to go. Watched my burger and chicken sandwhich sit in the window for over 20 mins with the lid not even closed while the girl placed the south of the border bowl my husband order to the side I asked finaly 25 to 30 mins later for my status of food they realized it was all done and indeed gave me food that had been sitting in a window not under warmer for 20 mins I asked for manager his name was Blake refused to give his last name when I asked. He said im sorry but I cant help you. So basically we're eatting cold food after seriously dissapointing crap service. We gave it another try after last disaster several several months ago. Guess two times means I wouldn't go there again. Beware
Food: 3
Service: 1
Recommended dishes: South of the Border, Steak Sandwich, Yellow Rice
Size portions were great. I got two meals out of it.
Atmosphere: 5
Food: 5
Service: 5
Great food, prices and quantity. Great for catering or special events. Plus, fine in is good as well. Staff is friendly. Ask for Alex. He's a great employee!
Atmosphere: 4
Food: 5
Service: 5
This place is the worst restaurant I have been in a long time. The food was horrible. The fresh vegetables were old and looked like it was sitting for a long time and it was not even hot. My wife's bowl was just as bad. The Pepsi machine was out of three drinks and the water was highly chlorinated. We could not even drink it. Once we got to the table it was dirty. The building lack maintenance. I would stay away from this place. The management or owner has no interest in their business. To make matters worse, the had scripture posted all over the restaurant, knowing the excellence in God and Christ, I do not understand why this is in such poor shape.
Atmosphere: 1
Food: 1
Service: 3
Restaurantji Recommends
Always excellent. Always fresh. Love the food and staff here.
Atmosphere: 5
Food: 5
Service: 5
I love this place so much.. it’s such a great value
Atmosphere: 5
Food: 5
Service: 5
Not my favorite place for the price I could had ate better Chick-fil-A.
Atmosphere: 2
Food: 2
Service: 2
I've always been a customer of tropical grille , thank you for the complimentary 3 leches 😋
It was good but being from Florida, I need rotisserie chicken
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