Arby's in Florence

“We ate while driving to an appointment on the other side of the city... food was great but I have to say I was really really disappointed when I found out that they had not given me my delicious sea salt caramel chocolate cookies that I paid for!!“

“I only gave 4 stars for food because I asked for lightly salted crinkle fries. I couldn't tell a difference between what was supposed to be lightly salted vs. the "normal" amount of salt that's usually on the fries. They're usually so salty that I can't eat them, and I LOVE this style of fry!!! The service at this location is ALWAYS top notch. The people are very nice, and the manager is just awesome! You can tell that he is one of the good ones by the way his employees speak to him. He is so attentive every time I come in. He definitely leads by example, and it shows in every single employee. I love going here!!“