Charleys Cheesesteaks

Half of your staff needs to be replaced at this location. I come in multiple times a week and see the same things. The final straw was me ordering my mobile order and the cashier being petty and telling me I had to wait. Made 2 drinks sooo slow and then still looked past me until one of the regular employees saw me and handed it to me because she knows me from going so much. That was enough to honestly send me because if it had been there the whole time , why was it an issue to pass it off to me ? This is your job , if you have an issue with it or being a people’s person maybe you need to look for a different job ! Please make changes !!

Side note- the girl cook with dreads is always super helpful and knows how to cook perfectly !

Atmosphere: 2

Food: 5

Service: 1

This would be a great place if the staff was a bit more professional. I see too much grabbing the phone, checking it while fixing people's food, and the cashier seems to be very lazy if you ask me.

Atmosphere: 2

Food: 4

Service: 1

Worst and unacceptable customer service. The staff (two ladies) already saw us stand there and ready to order but they would not take our orders. We tried to leave just to give them time because we thought they might be busy, but even when we came back, they just stared at us and simply would not take our orders.

We found it very rude. Why would they even open the store if they're not willing to take orders? We even told them we're ready to order and asked if we can order but they just stared at us as if they did not hear us. We were even delighted to know that there is Charley's Cheesteaks branch near us (we tried the Myrtle Beach branch and was satisfied) only to find it we'll be treated this way.

Atmosphere: 1

Service: 1

I just saw a female employee vaping in the food prep area. I'm pretty sure that counters good food prep practices. 😕

For this particular outing we ordered to go since we were already out but we normally order for delivery as previous visits the service was horrible! But they did have a different woman there this visit who was really nice, quick, and stayed on the cooks to get the orders out in a timely manner. She was still on her phone like a lot of the previous people but her attitude was much better! This was a weekend visit and they are typically busy so the approximate 10 minute wait was understandable. The food was hot and cooked well, I ordered a regular chicken teriyaki Philly with regular fries and a sweet tea. I also tried my mans cheese and bacon fries and we ordered mozzarella sticks to try. Everything was good to me, my man felt that the mozzarella sticks were artificial/under-cooked or both and he wouldn’t order them again. To me, if they were ordered for me, I could make do, but wouldn’t order for myself. We also previously tried the Cajun fries which were good - along with their lemonades.

Parking: Variety of parking as it is located in the food court of the magnolia mall, which can get busy depending on the time you go making it a little harder to find good parking

Atmosphere: 3

Food: 5

Service: 4

Recommended dishes: Cheese and Bacon Fries, French Fries

Food was solid, but they put in the order wrong and charged extra for ranch. Food court is a little chaotic, but not bad.

Atmosphere: 3

Food: 4

Service: 2

An employee was holding their phone playing music while making someone's sandwich, that's just unsanitary.

I was picking up a DoorDash order and I ended waiting over 10 minutes to be waited on and there wasn’t any customers and a old black lady with a short ponytail and long eyelashes came from the back she said hello I told her I have door dash order she demanded that I say hello but I told her had she come out 10 minutes ago I would’ve spoke so she got mad and slammed my order into the bags. As long as I live I will never come here again not even to pick up an order

Atmosphere: 5

Food: 5

Service: 1

I wish I could give this something more than 1 star. I ordered take out and they closed early due to storm. The problem was when I went in the next day. They didn't want to help me at all with my order the day before. I said ok, we'll ill follow up on that. I'll order today. They would not help me. They were more upset that I interrupted their conversation. I was the only customer. I shuffled done to next restraint in the food court and ordered from them. Being part of one of the largest employers in Florence... ill be sure to spread the word on avoiding Charlie's.

Atmosphere: 1

Food: 1

Service: 1

Food cold my food was up employees were on the phone instead of working cashier was very rude argued that I’m lying about my food being cold and that employee was on the phone in the front threw my bag on the counter and stated I’m not giving you the chance to take out of my hand .. definitely reporting to corporate

Atmosphere: 1

Food: 1

Service: 1

I was reluctant to try this place, but I'm glad that I did. My Philly was on point. Cheesy, meaty,and full of flavor! I highly recommend this place. I had no issues with customer service. Everything was pleasant. I will return!!

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Chicken Philly Sandwich

Kid-friendliness: I love kids so much kisses hugs love

Atmosphere: 5

Food: 5

Service: 5

Great chicken cheesecake sandwich and fries. Maybe fries a bit salty but good. Pricey but I would return. Not many food court choices but this is a winner.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Chicken Philly Sandwich, Original Fries Combo

Never in the time on this Earth have I ever been so disrespected, chastised, and condescended.Ordering lunch here was a massive mistake and it will forever put a bad taste in my mouth about Charlys'Loud music, staff using profane language and terrible food. What is the establishment doing?

Atmosphere: 1

Food: 1

Service: 1

Rude employees that blast loud rap music and whisper your order. Cashier had an attitude as she was barely speaking and couldn't hear her over loud music.Would not go back.

Atmosphere: 1

Food: 1

Service: 1