So ordered a cake from here for my birthday back in November. The PINK with CHERRIES Hannah Montana cake picture was what was shown to them for INSPIRATION and The other picture was what they gave us at pick up. They also said they could add the cherries to ours (notice the actual one we got that looks nothing like the OG photo does not have that either). I will say the photo below where you see the cake missing is where we tried it and I moved it in the box, so that part was not on them. I just did not have a photo of it before we tasted it. When I tell you the cake was crunchy from being dry. Never experienced that while trying a cake before. Very disappointing. Not edible. We ended up having to throw it away. Don’t order heart shaped cake from here. This was a joke. Walmart now sells heart shaped cakes under $20 that are 10x better than this. I am thinking they may have forgotten they had this order? It was placed a week prior and day of pick up, we called to ask if it was ready and the lady on the phone didn’t even know about it. So my guess is they threw this together last minute. The staff is friendly. Just was not a pleasant experience at all.
Jenny Stone
I ordered a heart shaped cake for my daughter's birthday. The cake was not heart shaped and the piping looked like a 2 year old did it. The cake itself was dry and I do mean dry, I feel like they forgot about my order and did it last minute.
Atmosphere: 5
Food: 1
Service: 5
Paige Pattillo
Always helpful. Wonderful sugar cookies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Wedding Cake, Pound Cake by the Slice
Andrea Smith
Thank you for making these delicious cookies for my son and daughter n laws wedding on yesterday. They were delicious!!❤️
Nicole Jones
They were the nastiest, driest, stale cupcakes I’ve ever had. I ordered 7 and all 7 ended up in the trash. A waste of money. They should really try tasting them before selling them.
Roneshia Anderson
I've tried to patronize this "Christian" based business, but I will not be going back. Yesterday the THIRD time that I've come in to make a purchase and was completely ignored by the owner. I think she is the owner, tall Caucasian female with white hair. The first time this happened, I walked in, she was helping and talking to multiple customers (all Caucasian). She did not greet me and didn't even tell me that she would be with me in a moment. The second time it happened, I came in and she was helping another Caucasian lady with children. I stood there for minutes and once again, she never greeted me or let me know she would assist me momentarily. The first two times, a worker in the back just so happened to come out and saw me standing there, apologized and helped me.
Yesterday I walked in. This same lady was sitting at the table with a Caucasian family. She looked at me, turned her head, never spoke or said she would be with me momentarily. Whether she is the owner or not, customer service goes a long way. I walked in today, looked at what treats were present, and then I made the decision to walk out for the last time. She didn't try to stop me. She didn't ask what I was looking for. Nothing.
What's confusing is that when I'm the only customer present, this same lady laughs, talks, and compliments my clothing. Not sure why I can't be greeted or asked to hold when others are present. Very strange.
I dont like leaving bad reviews for companies. I never once left a review, called and complained, or asked for a refund when there have been multiple times I had to throw blondies and cookies in the garbage because they were OLD, HARD, and had a weird taste. I never said a thing and didn't even ask for my money back. I don't care what color a person's skin is or how "unimportant" they look. You NEVER know who you're serving. You NEVER know who is walking into your establishment.
The young girl and other two ladies who are normally in the back have always been super nice to me. Thank you.
Food: 3
Service: 1
Shasta Cola
I got a layered red velvet and vanilla cake for my son's graduation with strawberry filling and buttercream icing. It was amazing! The design was flawless and the taste was incredible, my son loved it and everyone was impressed. I highly recommend them for all their desserts. The 2 women that helped me while I was there looking, ordering and then picking up were super sweet and so helpful. I will be going back for sure, especially since I need to try the lemonade cupcake!
M Litman
Terrible customer service an attitude on the phone when i called to inquire about an order. Wouldn't use them go elsewhere.
Service: 1
Charmaigne Warren-Ray
I am so thankful for Icing Ink to take my order last minute for my son's soccer team! I was looking all around for someone to make cute soccer cupcakes for me and they did an awesome job! Thank you again!
Atmosphere: 5
Food: 5
Service: 5
Stacy DeVaughan
I absolutely love this bakery. Baked goods are amazing. Customer service is awesome. Vicki is so friendly and patient!!!
I needed a Wednesday Addams birthday cake for my daughter. Icing Ink did a wonderful job, from talking through what we wanted to creating a tasty cake that everyone loved! I'll be using them in the future for all custom cake needs!
Pam Gaddy
I order cakes for my family from Icing Ink every year, and they are the best I’ve ever had! I always order Red Velvet cakes. They’re delicious, beautiful, and please everyone in the family!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Bree Moss
Best cakes around! They never disappoint! I was in a bind this past weekend and needed a last minute dinosaur cake for a birthday and they saved the day with the best tasting and cutest dinosaur cake I could have asked for! Their red velvet is my fav! Great customer service too!
Atmosphere: 5
Food: 5
Service: 5
Christina G. Worsley
I wanted something very special for my husband 50th Birthday, the smile on his face upon seeing his cake, was more than I could have asked the bakery for. Thank you for a wonderful job well done. The taste of the cake was DELICIOUS and MOIST!
So ordered a cake from here for my birthday back in November. The PINK with CHERRIES Hannah Montana cake picture was what was shown to them for INSPIRATION and The other picture was what they gave us at pick up. They also said they could add the cherries to ours (notice the actual one we got that looks nothing like the OG photo does not have that either). I will say the photo below where you see the cake missing is where we tried it and I moved it in the box, so that part was not on them. I just did not have a photo of it before we tasted it. When I tell you the cake was crunchy from being dry. Never experienced that while trying a cake before. Very disappointing. Not edible. We ended up having to throw it away. Don’t order heart shaped cake from here. This was a joke. Walmart now sells heart shaped cakes under $20 that are 10x better than this. I am thinking they may have forgotten they had this order? It was placed a week prior and day of pick up, we called to ask if it was ready and the lady on the phone didn’t even know about it. So my guess is they threw this together last minute. The staff is friendly. Just was not a pleasant experience at all.
I ordered a heart shaped cake for my daughter's birthday. The cake was not heart shaped and the piping looked like a 2 year old did it. The cake itself was dry and I do mean dry, I feel like they forgot about my order and did it last minute.
Atmosphere: 5
Food: 1
Service: 5
Always helpful. Wonderful sugar cookies
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake, Wedding Cake, Pound Cake by the Slice
Thank you for making these delicious cookies for my son and daughter n laws wedding on yesterday. They were delicious!!❤️
They were the nastiest, driest, stale cupcakes I’ve ever had. I ordered 7 and all 7 ended up in the trash. A waste of money. They should really try tasting them before selling them.
I've tried to patronize this "Christian" based business, but I will not be going back. Yesterday the THIRD time that I've come in to make a purchase and was completely ignored by the owner. I think she is the owner, tall Caucasian female with white hair. The first time this happened, I walked in, she was helping and talking to multiple customers (all Caucasian). She did not greet me and didn't even tell me that she would be with me in a moment. The second time it happened, I came in and she was helping another Caucasian lady with children. I stood there for minutes and once again, she never greeted me or let me know she would assist me momentarily. The first two times, a worker in the back just so happened to come out and saw me standing there, apologized and helped me.
Yesterday I walked in. This same lady was sitting at the table with a Caucasian family. She looked at me, turned her head, never spoke or said she would be with me momentarily. Whether she is the owner or not, customer service goes a long way. I walked in today, looked at what treats were present, and then I made the decision to walk out for the last time. She didn't try to stop me. She didn't ask what I was looking for. Nothing.
What's confusing is that when I'm the only customer present, this same lady laughs, talks, and compliments my clothing. Not sure why I can't be greeted or asked to hold when others are present. Very strange.
I dont like leaving bad reviews for companies. I never once left a review, called and complained, or asked for a refund when there have been multiple times I had to throw blondies and cookies in the garbage because they were OLD, HARD, and had a weird taste. I never said a thing and didn't even ask for my money back. I don't care what color a person's skin is or how "unimportant" they look. You NEVER know who you're serving. You NEVER know who is walking into your establishment.
The young girl and other two ladies who are normally in the back have always been super nice to me. Thank you.
Food: 3
Service: 1
I got a layered red velvet and vanilla cake for my son's graduation with strawberry filling and buttercream icing. It was amazing! The design was flawless and the taste was incredible, my son loved it and everyone was impressed. I highly recommend them for all their desserts. The 2 women that helped me while I was there looking, ordering and then picking up were super sweet and so helpful. I will be going back for sure, especially since I need to try the lemonade cupcake!
Terrible customer service an attitude on the phone when i called to inquire about an order. Wouldn't use them go elsewhere.
Service: 1
I am so thankful for Icing Ink to take my order last minute for my son's soccer team! I was looking all around for someone to make cute soccer cupcakes for me and they did an awesome job! Thank you again!
Atmosphere: 5
Food: 5
Service: 5
I absolutely love this bakery. Baked goods are amazing. Customer service is awesome. Vicki is so friendly and patient!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Friendly staff and yummy goodies!
Atmosphere: 5
Food: 4
Service: 5
I needed a Wednesday Addams birthday cake for my daughter. Icing Ink did a wonderful job, from talking through what we wanted to creating a tasty cake that everyone loved! I'll be using them in the future for all custom cake needs!
I order cakes for my family from Icing Ink every year, and they are the best I’ve ever had! I always order Red Velvet cakes. They’re delicious, beautiful, and please everyone in the family!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
Best cakes around! They never disappoint! I was in a bind this past weekend and needed a last minute dinosaur cake for a birthday and they saved the day with the best tasting and cutest dinosaur cake I could have asked for! Their red velvet is my fav! Great customer service too!
Atmosphere: 5
Food: 5
Service: 5
I wanted something very special for my husband 50th Birthday, the smile on his face upon seeing his cake, was more than I could have asked the bakery for. Thank you for a wonderful job well done. The taste of the cake was DELICIOUS and MOIST!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Birthday Cake
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