Ordered pizza told it would take hour to hour and a half for delivery. Still waiting almost two hours later. Called several times and just kept getting put on hold. Never again!! Can’t rate the food as I don’t think it’s ever coming. ?
Service: 1
NiecyD
Could've been more generous with the toppings, otherwise it tasted
Atmosphere: 5
Food: 4
Service: 5
Billie Townsend
At this point I wouldn't even give this particular marcos 1 star. Last 2 times ordering from them the order has been wrong. I got boneless wings instead of traditional. I asked for no bell peppers but received pizza loaded with bell peppers and onions. When I called to complain I was hung up on.
Valerie Mccoy
The young lady was very nice taking my order at 10AM and the pizza was ready 12 to15 minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Ethan Wisnoski
Place has went downhill fast, not sure if new management or
Atmosphere: 1
Food: 4
Service: 1
Jamel Backus
Nice pizza good service clean
Service: 3
Recommended dishes: Chicken Wings, All Meat Pizza
Brenda Barr
The pizza was
Food: 5
Service: 3
Ulanda D Green
Delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Lamont McElveen
My steak and mushroom pizza was
Atmosphere: 4
Food: 4
Service: 5
Jon
Visiting SC. First time ever having Marco's. Ordering was easy. Menu easy to navigate. Order online was easy to manage. Stayed in hotel and the driver came right to our room. I expected to be called to lobby. Pizza was great! Mike's hot honey ??
I can't find one thing wrong with my delivery to my hotel room tonight. Easy to order. Traveling through I stopped in Florence area for the night and was craving pizza. I was worried that I would get crap. Trusted Marcos reviews after reading chain pizza sites in area. Marcos knocked it out of the ballpark for me tonight! I ordered small pizza thin crust cheese sausage and mushroom. Yum.
Melissa Echols
The food is always good! The staff is pleasant.
Atmosphere: 4
Food: 5
Service: 4
Christine Allen
Placed an order for delivery at 3:13pm with a promise time of 3:48. At 4:17pm my pizza had not been delivered and there was no tracking information. I called the store and was on hold for over 8 minutes. Someone picked up the phone and hung it up. I called back and was on hold for over 12 minutes. I finally drove all the way to the restaurant where I stood for well over 5 minutes before anyone acknowledged me. There was only one other customer in there. When I was finally acknowledged, I was told that the delivery driver already had my order and was making two stops. By the time I got our pizza it was cold and rubbery and very disappointing. This is actually the SECOND time I’ve had to go to the restaurant after having placed a delivery order. The first time my order was still at the store and I was able to take it with me.
M Grainger
While I love the pizzas here, I'm not a fan of the customer service.I ordered my pizza, had it scheduled to pick up at a certain time, and then waited until I received my email that it was ready before I went there to pick it up.When I arrived 10 minutes AFTER i received the notification that my food was ready, I was told that it would be 10 MORE minutes before it would be ready. This is the part that I'm not happy about. Give me honest time and honest notifications about when it is actually ready.
Atmosphere: 4
Food: 4
Service: 2
C A
Walked in to pick up a catering order. No staff said hello or anything. They seemed bothered I was there picking up an order. Left off a two liter drink as well.
Ordered pizza told it would take hour to hour and a half for delivery. Still waiting almost two hours later. Called several times and just kept getting put on hold. Never again!! Can’t rate the food as I don’t think it’s ever coming. ?
Service: 1
Could've been more generous with the toppings, otherwise it tasted
Atmosphere: 5
Food: 4
Service: 5
At this point I wouldn't even give this particular marcos 1 star. Last 2 times ordering from them the order has been wrong. I got boneless wings instead of traditional. I asked for no bell peppers but received pizza loaded with bell peppers and onions. When I called to complain I was hung up on.
The young lady was very nice taking my order at 10AM and the pizza was ready 12 to15 minutes.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Place has went downhill fast, not sure if new management or
Atmosphere: 1
Food: 4
Service: 1
Nice pizza good service clean
Service: 3
Recommended dishes: Chicken Wings, All Meat Pizza
The pizza was
Food: 5
Service: 3
Delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
My steak and mushroom pizza was
Atmosphere: 4
Food: 4
Service: 5
Visiting SC. First time ever having Marco's. Ordering was easy. Menu easy to navigate. Order online was easy to manage. Stayed in hotel and the driver came right to our room. I expected to be called to lobby. Pizza was great! Mike's hot honey ??
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Restaurantji Recommends
I can't find one thing wrong with my delivery to my hotel room tonight. Easy to order. Traveling through I stopped in Florence area for the night and was craving pizza. I was worried that I would get crap. Trusted Marcos reviews after reading chain pizza sites in area. Marcos knocked it out of the ballpark for me tonight! I ordered small pizza thin crust cheese sausage and mushroom. Yum.
The food is always good! The staff is pleasant.
Atmosphere: 4
Food: 5
Service: 4
Placed an order for delivery at 3:13pm with a promise time of 3:48. At 4:17pm my pizza had not been delivered and there was no tracking information. I called the store and was on hold for over 8 minutes. Someone picked up the phone and hung it up. I called back and was on hold for over 12 minutes. I finally drove all the way to the restaurant where I stood for well over 5 minutes before anyone acknowledged me. There was only one other customer in there. When I was finally acknowledged, I was told that the delivery driver already had my order and was making two stops. By the time I got our pizza it was cold and rubbery and very disappointing. This is actually the SECOND time I’ve had to go to the restaurant after having placed a delivery order. The first time my order was still at the store and I was able to take it with me.
While I love the pizzas here, I'm not a fan of the customer service.I ordered my pizza, had it scheduled to pick up at a certain time, and then waited until I received my email that it was ready before I went there to pick it up.When I arrived 10 minutes AFTER i received the notification that my food was ready, I was told that it would be 10 MORE minutes before it would be ready. This is the part that I'm not happy about. Give me honest time and honest notifications about when it is actually ready.
Atmosphere: 4
Food: 4
Service: 2
Walked in to pick up a catering order. No staff said hello or anything. They seemed bothered I was there picking up an order. Left off a two liter drink as well.
Service: 2