I recently had an experience at this McDonald’s location that highlighted significant areas for improvement in both customer service and management skills. While waiting at the register, I noticed a group of employees, including the manager, gathered in a huddle. A customer beside me was discussing her child’s schedule with them, and no one acknowledged my presence.
After waiting for a few minutes, I politely said, “Excuse me, can someone take my order?” The customer beside me responded with, “Wow,” which made me feel uncomfortable. While my order was eventually taken, the situation left a negative impression.
When I raised my concerns with the manager, she acknowledged being part of the group but mentioned she couldn’t control the customer’s behavior. Her response, along with dismissively asking “Why?” when I requested her name, reflected a lack of professionalism and management skills. Effective management involves setting a positive example, resolving conflicts, and ensuring team members maintain focus on serving customers. None of these qualities were evident during my visit.
If I could give zero stars, I would. However, I believe situations like this are opportunities for growth. With additional training in customer service, teamwork, and most importantly, management skills, this location could significantly improve. Strong leadership is essential to creating a respectful and efficient environment for both employees and customers.
I hope this feedback encourages changes that lead to a better experience for everyone.
Atmosphere: 1
Food: 2
Service: 1
R F
Come here a lot and it’s always different sometimes good sometimes just AWFUL, I’ve been told multiple times that the sauce is free on the side at this location and palmetto street location, on the app I added 3 extra and it’s no option on app to pay for them , when I look in the bag there’s none and I ask for a few extra and she gave me one so I asked for a few more because I put them on the app she tells me that they’ll have to charge for extra I said that’s cool just let me get some coins she shut the window on me brought 1 more when I initially asked for 3 and didn’t give me the option to pay for what I wanted. It’s unacceptable and rude.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Russell Dellinger
Update: Guess what? You still suck. You still get it wrong and your food might be fresh or not. More not than so. Maybe one day when Trump turns this country around then maybe, just maybe you'll be held to a higher standard and be forced accountability for poor service and food.
Always getting your order wrong and/or missing items. This has become the norm. 1 in 2 visits have issues. Quite pathetic.
Ronald
Worker are very rude even heard today them complaining about the women in front of me at the drive thru waiting for her change because the draw got stuck.So what its her change McDonald's don't need extra from her.The workers need to learn more manners here.This place keeps going down hill.
Service: 1
Prakash Patel
3rd class.. Just close it...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Grandma Mcflurry
Bridgette Feagin
Never get anything big, but they never get our order wrong. Sometimes, they're still slow, but that's to be expected with fast food
Atmosphere: 3
Food: 5
Service: 3
Eric Sadlowski
the drinks are constantly watered down and if there are more than 2 cars in the line they’re gonna make you pull up so don’t stop by here unless you’re extremely early to wherever you need to be.
Atmosphere: 1
Food: 1
Service: 2
MelvinSxS
The service is the worst in this restaurant, my wife has had multiple situations in which she has been treated badly, it is incredible the lack of professionalism of the staff.
Service: 1
Tracy Kozyra
The food (or MINE) has tasted a little off and not cooked the best. No real effort has been put in regarding the kitchen and management. I have always loved McDonalds, but I am deeply disappointed in the food others and I've been served. No napkins, ketchup, or salt packets included when dealing with drive-thru. I find that to be lazy and slack. You are not doing your job. Keep it professional or lose your job. STOP MESSING WITH MY FOOD, LAST BUT NOT LEAST. HOW WOULD YOU FEEL IF IT WAS YOU? 'NUFF SAID.
I recently had an experience at this McDonald’s location that highlighted significant areas for improvement in both customer service and management skills. While waiting at the register, I noticed a group of employees, including the manager, gathered in a huddle. A customer beside me was discussing her child’s schedule with them, and no one acknowledged my presence.
After waiting for a few minutes, I politely said, “Excuse me, can someone take my order?” The customer beside me responded with, “Wow,” which made me feel uncomfortable. While my order was eventually taken, the situation left a negative impression.
When I raised my concerns with the manager, she acknowledged being part of the group but mentioned she couldn’t control the customer’s behavior. Her response, along with dismissively asking “Why?” when I requested her name, reflected a lack of professionalism and management skills. Effective management involves setting a positive example, resolving conflicts, and ensuring team members maintain focus on serving customers. None of these qualities were evident during my visit.
If I could give zero stars, I would. However, I believe situations like this are opportunities for growth. With additional training in customer service, teamwork, and most importantly, management skills, this location could significantly improve. Strong leadership is essential to creating a respectful and efficient environment for both employees and customers.
I hope this feedback encourages changes that lead to a better experience for everyone.
Atmosphere: 1
Food: 2
Service: 1
Come here a lot and it’s always different sometimes good sometimes just AWFUL, I’ve been told multiple times that the sauce is free on the side at this location and palmetto street location, on the app I added 3 extra and it’s no option on app to pay for them , when I look in the bag there’s none and I ask for a few extra and she gave me one so I asked for a few more because I put them on the app she tells me that they’ll have to charge for extra I said that’s cool just let me get some coins she shut the window on me brought 1 more when I initially asked for 3 and didn’t give me the option to pay for what I wanted. It’s unacceptable and rude.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: French Fries
Update: Guess what? You still suck. You still get it wrong and your food might be fresh or not. More not than so. Maybe one day when Trump turns this country around then maybe, just maybe you'll be held to a higher standard and be forced accountability for poor service and food.
Always getting your order wrong and/or missing items. This has become the norm. 1 in 2 visits have issues. Quite pathetic.
Worker are very rude even heard today them complaining about the women in front of me at the drive thru waiting for her change because the draw got stuck.So what its her change McDonald's don't need extra from her.The workers need to learn more manners here.This place keeps going down hill.
Service: 1
3rd class.. Just close it...
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Grandma Mcflurry
Never get anything big, but they never get our order wrong. Sometimes, they're still slow, but that's to be expected with fast food
Atmosphere: 3
Food: 5
Service: 3
the drinks are constantly watered down and if there are more than 2 cars in the line they’re gonna make you pull up so don’t stop by here unless you’re extremely early to wherever you need to be.
Atmosphere: 1
Food: 1
Service: 2
The service is the worst in this restaurant, my wife has had multiple situations in which she has been treated badly, it is incredible the lack of professionalism of the staff.
Service: 1
The food (or MINE) has tasted a little off and not cooked the best. No real effort has been put in regarding the kitchen and management. I have always loved McDonalds, but I am deeply disappointed in the food others and I've been served. No napkins, ketchup, or salt packets included when dealing with drive-thru. I find that to be lazy and slack. You are not doing your job. Keep it professional or lose your job. STOP MESSING WITH MY FOOD, LAST BUT NOT LEAST. HOW WOULD YOU FEEL IF IT WAS YOU? 'NUFF SAID.
Food: 2
Service: 2
Typical McDonald's
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
Great Customer Service ??
Atmosphere: 5
Food: 5
Service: 5
I wish the portions was bigger to match the price.
Atmosphere: 5
Food: 4
Service: 5
Very long waiting time on sandwiches about 20mins
Food: 4
Service: 1
Recommended dishes: French Fries
They take a long time to bring out the food.
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Sausage Mcgriddles
Food all ways hot and fresh
Atmosphere: 5
Food: 5
Service: 5
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