We did a drive-thru order as we were passing through town. The frosties were good. However, The burger was undercooked, and the fries were old and cold. And there were no napkins in the bag (minor problem). I don't typically do reviews, however, I was very disappointed.
Atmosphere: 2
Food: 1
Service: 2
Cheryl Steverson
Stopped at the drive thru and gave our order and also asked for a hamburger pattie for our pups. We had been traveling for 6 hours. The fries were not hot which we could tolerate but there was no burger pattie for our two dogs. I do suggest that more training be given to employees to double check bags before giving them to customers. When you are in a long line of people waiting behind you, it is not polite to keep them waiting while you check your bag for missing items!
Food: 2
Service: 1
Emily Benbow
I order food from Wendy’s off DoorDash and when the food got to me the fries was cold and the chicken sandwich was not cooked fresh and the chicken patty was hard
David Sheppard
As we tend to eat vegan, we only recommend a plain baked potato. We like to add ketchup, however the ketchup dispensers were not working or they were empty. That didn't matter because we sat down at a table with our baked potato and brought in our own salad and balsamic vinegar to use as salad dressing. I worked fairly hard to be as friendly as possible to try to get the person who was taking our order to smile. About the end of ordering process I got a little bit of a smile out of that person. I85
Atmosphere: 4
Food: 5
Service: 4
Casey Ludwick
A very nice Wendy's. My food was hot and the staff was very nice.
Atmosphere: 5
Food: 5
Service: 5
T. F. F.
Food was good. Service was pleasant. Place is clean
Atmosphere: 4
Food: 4
Service: 4
Brian Holmes
It was good!!
Wendy Patrick
I have never been to a more slack Wendy’s restaurant, in my 55 years of life! My Sister was in the hospital so I decided to stop by on my way to see her. I got to the drive-thru and when I got there to order, they stated the system was down and I could not order because I was using a card to pay! Then, I tried stopping by the next day to order 3 of the Dave’s Doubles combos and was told that they did not have any cheese. I was so mad that I really wanted to just drive off but I got the burgers anyway! I will just. Never ever Will I stop there for anything else. You might as well shut this one down or fire the employees and start all over! So disappointed!
Atmosphere: 1
Food: 1
Service: 1
Tony Payne
All other Wendy's I have been to have all been pretty good we went to this Wendy's on our way home from Florence we were going to go in & place our order someone stuck there head out the door saying use drive Thur dint say anything else so we used the drive Thur after we placed our order we see a black gentleman walk out with an order the gentleman didn't work there.it took us from the time we placed our ordered about 40ins to get our order looked like they were using old lettuce & tomatoes i asked for 2 of the burgers to have no cheese the other no picked 2 had cheese on there the other had pickel so I would tell you if you want your order messed up & get really poor service go there other wise stau far far away from there the fries were cool & had no salt on them
Atmosphere: 1
Food: 2
Service: 1
Darren Mason
Terrible restaurant. No ice, No ketchup, Front door was broken, Floor & tables were dirty. Employees just standing around. Overall bad experience. Owner needs to fire everyone and start over. It’s that bad!
I was the only person waiting in line at the register and no one ever came to take my order. I stood there long enough to decide to take my phone out and look up other places to eat before I eventually gave up and left.
Atmosphere: 1
Service: 1
Delontay
Would rather accept cash at night! Think they are pocketing the money. Order halfway right plus no receipt
Atmosphere: 1
Food: 1
Service: 1
David Corrow
Workers and managers are trash they called the cops because i wanted to wait for lunch when they where out of breakfest and no one was in line trash place 2 thumbs down
Atmosphere: 1
Food: 1
Service: 1
TY SUMPTER
Now I'd be wrong if I posted pick of dude on his phone while I waited for 5 min at speaker before I was greeted and another 10 min to get my food with one person ahead just wanting fries ...every late night drive thru in Florence is the same bs
Mike Gale
Food was ok. When I walked up to the door (at 8:45am) it was locked. Walked around to the door on the other side and employee was standing out there just talking to someone. I asked if the inside was closed. She rolled her eyes and said “go ahead”. Went straight to the restroom and found it the be nasty. Trash on floor, toilet was filthy, sink was dirty as well. Walked up to the counter and it looked like soda had spilled and dried Since I travel a lot, it’s a guarantee that I’ll never stop at this establishment again.
We did a drive-thru order as we were passing through town. The frosties were good. However, The burger was undercooked, and the fries were old and cold. And there were no napkins in the bag (minor problem). I don't typically do reviews, however, I was very disappointed.
Atmosphere: 2
Food: 1
Service: 2
Stopped at the drive thru and gave our order and also asked for a hamburger pattie for our pups. We had been traveling for 6 hours. The fries were not hot which we could tolerate but there was no burger pattie for our two dogs. I do suggest that more training be given to employees to double check bags before giving them to customers. When you are in a long line of people waiting behind you, it is not polite to keep them waiting while you check your bag for missing items!
Food: 2
Service: 1
I order food from Wendy’s off DoorDash and when the food got to me the fries was cold and the chicken sandwich was not cooked fresh and the chicken patty was hard
As we tend to eat vegan, we only recommend a plain baked potato. We like to add ketchup, however the ketchup dispensers were not working or they were empty. That didn't matter because we sat down at a table with our baked potato and brought in our own salad and balsamic vinegar to use as salad dressing.
I worked fairly hard to be as friendly as possible to try to get the person who was taking our order to smile. About the end of ordering process I got a little bit of a smile out of that person. I85
Atmosphere: 4
Food: 5
Service: 4
A very nice Wendy's. My food was hot and the staff was very nice.
Atmosphere: 5
Food: 5
Service: 5
Food was good. Service was pleasant. Place is clean
Atmosphere: 4
Food: 4
Service: 4
It was good!!
I have never been to a more slack Wendy’s restaurant, in my 55 years of life! My Sister was in the hospital so I decided to stop by on my way to see her. I got to the drive-thru and when I got there to order, they stated the system was down and I could not order because I was using a card to pay! Then, I tried stopping by the next day to order 3 of the Dave’s Doubles combos and was told that they did not have any cheese. I was so mad that I really wanted to just drive off but I got the burgers anyway! I will just. Never ever Will I stop there for anything else. You might as well shut this one down or fire the employees and start all over!
So disappointed!
Atmosphere: 1
Food: 1
Service: 1
All other Wendy's I have been to have all been pretty good we went to this Wendy's on our way home from Florence we were going to go in & place our order someone stuck there head out the door saying use drive Thur dint say anything else so we used the drive Thur after we placed our order we see a black gentleman walk out with an order the gentleman didn't work there.it took us from the time we placed our ordered about 40ins to get our order looked like they were using old lettuce & tomatoes i asked for 2 of the burgers to have no cheese the other no picked 2 had cheese on there the other had pickel so I would tell you if you want your order messed up & get really poor service go there other wise stau far far away from there the fries were cool & had no salt on them
Atmosphere: 1
Food: 2
Service: 1
Terrible restaurant. No ice, No ketchup, Front door was broken, Floor & tables were dirty. Employees just standing around. Overall bad experience. Owner needs to fire everyone and start over. It’s that bad!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I was the only person waiting in line at the register and no one ever came to take my order. I stood there long enough to decide to take my phone out and look up other places to eat before I eventually gave up and left.
Atmosphere: 1
Service: 1
Would rather accept cash at night! Think they are pocketing the money. Order halfway right plus no receipt
Atmosphere: 1
Food: 1
Service: 1
Workers and managers are trash they called the cops because i wanted to wait for lunch when they where out of breakfest and no one was in line trash place 2 thumbs down
Atmosphere: 1
Food: 1
Service: 1
Now I'd be wrong if I posted pick of dude on his phone while I waited for 5 min at speaker before I was greeted and another 10 min to get my food with one person ahead just wanting fries ...every late night drive thru in Florence is the same bs
Food was ok.
When I walked up to the door (at 8:45am) it was locked. Walked around to the door on the other side and employee was standing out there just talking to someone. I asked if the inside was closed. She rolled her eyes and said “go ahead”.
Went straight to the restroom and found it the be nasty. Trash on floor, toilet was filthy, sink was dirty as well.
Walked up to the counter and it looked like soda had spilled and dried Since I travel a lot, it’s a guarantee that I’ll never stop at this establishment again.
Atmosphere: 2
Food: 3
Service: 3
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