Zaxbys Chicken Fingers & Buffalo Wings

Last night, January 15, 2026 I went to Zaxby's off of Irby Street. I was pretty excited but knew I should've stuck with my gut feeling and drove the extra mileage to the one located on West Evans. Why? I gave my order which, was a little over $30. Only to get to the window to pay and they hand me the wrong drinks, which they corrected at the window. However, when I get home and get ready to eat EVERYTHING I ordered, was missing. The food was cold, the wings were old and the sauce I asked for was not on them, the tenders dry and small, the fries cold and maybe 8 in the box(if that), to top it ALL OFF, the toast was burnt. The lady at the window did try and be polite but the young man that was working along side her, rude and very unprofessional. I did call the location a few times to speak with a manager. I was put on hold once and after no one came back to the phone, I called back and there was no answer. I LOVE my Zaxby's but I think I'll have to stick with the West Evans location, because they WOULD NEVER. Highly disappointed customer!

Atmosphere: 1

Food: 1

Service: 1

Had great service while here. all the staff was nice/respectful and the place was clean! this is the best zaxby's in town!

Atmosphere: 5

Food: 5

Service: 5

Ordered on the Mobil app drive through advised me to pull it into one. I sat TWENTY minutes finally took it upon myself to walk inside just to find my food sitting on a shelf to the left of the drive through door!

Chicken and fries were hot and delicious

Waiting 45 minutes after I paid for food. Then the food was cold.

Atmosphere: 1

Food: 2

Service: 1

I went to this Zaxby’s and had one of the worst experiences I’ve ever had there. The cashier who took my order was rude, kept cutting me off while I was talking, and still managed to get my order wrong. I had to correct it again at the window, which was already frustrating enough.

When I got home 15 minutes away from this location I looked at my receipt and realized I had been overcharged for a meal I didn’t even ask for.

It’s disappointing to spend your money $74 to be exact somewhere that doesn’t value basic customer service or attention to detail. I definitely won’t be coming back to this location.

Atmosphere: 1

Food: 1

Service: 1

Love this place. Great food and got it quick

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Boneless Wings Zax Packz with Tater Chips

Had an issue with not receiving my food but the manager apologized and worked things out . Thank you

Kevin the manager is the only guy that runs this correctly, when he's not there all the other managers don't care at all, I paid for 3 meals, and they tell me I don't get no drinks with my meals, crazy thing I've ever heard, then we order the zax pack, like 45.00 box, we get 2 boxes with 4 prices of chicken and about 6 fry in each box.. they would do better by just closing down this location. Especially when you only got 1 manager who cares and the rest are there just for a check..

Atmosphere: 1

Food: 1

Service: 1

Very clean and very nice inside highly recommended to go visit

Atmosphere: 5

Food: 5

Service: 5

Great People and Quality Service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fingerz

Staff were very friendly and helpful. Women’s restroom has drain issues that should be addressed, foul smelling.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Fingerz, Chicken Finger Plate

Ordered curbside, waited 20 minutes before I decided to go inside to see what the wait was for. Found my order on the mobile order shelf, which, isn’t too big of a deal, but I wish they would pay attention to whether an order is in-store pickup or curbside. In the same order however, I found a hair inside my drink lid where it connects to my cup. I come here for lunch often but this experience was very frustrating.

Customer service & attitude from cashiers along with manager on duty sucks!!!

Atmosphere: 1

Food: 1

Service: 1

Best chicken!

Atmosphere: 4

Food: 5

Service: 4