Cold Stone Creamery

Have always had average experience but this one was uncalled for. The person taking my order was rude and not helpful. I asked for a specific flavor in the kids cup and she says “I can’t do it” without informing me that the flavor is not meant to be sold in a kids cup. I questioned her and she did not answer and when she did after asking for couple of times, I decided never to return to this store. Usually this store has teens who never smile or greet but this one was an outlier.

Parking: Can be congested during weekends

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Cold Stone

I was extremely disappointed by the service at ColdStone on Friday night, November 1st. My family and I, along with other customers, arrived at 8:40pm, well before their listed closing time of 9:30 pm. However, the staff had already turned off the “open” sign, put chairs on the tables, and were actively cleaning and counting the cash on the counter, despite customers being in the store. Not only were we not acknowledged when we walked in, but the employees seemed entirely unwilling to assist us properly. They even refused to mix in toppings, clearly because they didn’t want to have to re-clean the counter. It was very apparent that they were more focused on leaving than providing a decent experience to their customers. This kind of poor service on a busy Friday night is unacceptable, and it left a very negative impression. Would not recommend this location due to the poor customer service provided by the two female employees. Then to have the audacity to ask for a tip…

I requested the owner’s business card or contact information, as I would have preferred to address my concerns directly rather than leaving a negative review. Unfortunately, the staff declined to provide any details. Very disappointing and poor representation of the business.

Atmosphere: 1

Food: 1

Service: 1

I guess they no longer mix the ingredients in and just top the ice cream??? We got significantly less toppings because of this too……if I wanted to pay $10 for basically plain ice cream I could’ve went to the grocery store and got a gallon for less than this

Atmosphere: 2

Food: 4

Service: 2

This place has moldy ice cream and bad service when are party walked in they said we can’t take this many people and kicked us out.And on the website it says 10:30 but it’s a lie they close at 9:45 and when me and my family walked in my daughter was going to order and they gave her a dirty look and said we are closed in a dirty way and she started crying

Atmosphere: 1

Service: 1

First time I came here it was myself and one other person in the store. I couldn't tell if the other person was being helped or was eating and chatting with the employee they seemed to know. Despite there being 2 employees wandering around, I was completely ignored for nearly five minutes, never greeted or told someone would be helping me soon, so I left. Gave it another chance. The ice cream comes out looking absolutely nothing, not even the smallest bit like the pictures they advertise. They throw everything all together and mix it up in one big blob of mush that was melting over the side of my cup. Teeny tiny super thin napkins I might add for an ice cream shop! They show ice cream with sauce drizzles but then just mix it all up inside your flavor ruining it. I shouldn't have to say I want it to look like what it advertised ALL over their store in huge photos. The ice cream is also too sweet. I gave it 2 more tries thinking the 2nd time was just the kid making it didn't know or care what they were doing. Nope, 3rd time, it's just how they make it - it's just not good, which also makes it overpriced.

Atmosphere: 2

Food: 1

Service: 2

My husband and I had ice cream on Sunday afternoon. Our clerk, Owen, was very friendly, personable and allowed us to sample the ice creams. He then made super treats for us!
The place seems to be a favorite with teenagers, young adults, families, and older couples. I highly recommend it!

GREAT JOB, OWEN!

Parking: The parting is free, but it’s hard to find it on the street. There is ample parking behind the stores In the area.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Stone, Peanut Butter Cup Perfection

Service was very fast and friendly. Ice cream is always top notch. Got a shake and rest of the family had cones and ice cream. Only downfall was waffle cones tasted a little stale but other then that great place to get ice cream

Atmosphere: 3

Food: 3

Service: 5

Staff was amazing

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Stone, Birthday Cake

Some staff here need to learn how to actually provide ice cream. Got 1 scoop and 2 scoops for an order. Literally one scoop was the size of a golf ball; seriously!? 2 scoops in the small “like it” cup did not even touch the sides of the cup and the 1 scoop wasn’t visible from a side view as well as not touching the sides of the cup.

When paying premium prices actually provide some ice cream. 1 scoop should fill the smallest cup. I shouldn’t have to actually look down inside the cup to even realize there is a golf ball sized ice cream dollop inside. The one positive was another staffer did the last part of my order and it was perfect.

So moral of the review here is, it all depends on who serves you as to how much ice cream you’ll get. Hopefully you’ll get what you pay for, but then again you may not. You feeling lucky? We’ll do ya?

Atmosphere: 2

Food: 4

Service: 2

Found two hairs in ice cream including at very bottom of bowl. Please wear hairnets when handling food.

Real bunch of lost kids trying to sell something totally confused and no sense of customer service.

Atmosphere: 5

Food: 4

Service: 1

It's beyond ridiculous how the manger doesn't have enough sense to make sure there's at least 3-4 staff in the evenings, line was literally out the door for over 1hr!!! I left...?

Saw the pretty picture. Went in and ordered. Feels like the difference between a Burger King commercial and the burger in the sack. Asked the server twice if it was what the sign was advertising. She said yes and was annoyed. System automatically asked for a tip. I've got a tip... Took the photo next to their sign.

Atmosphere: 3

Food: 2

Service: 2

Nice and friendly

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cold Stone Creamery Creation in Hand, Birthday Cake Remix, Cold Stone

While I know first hand how harmful bad reviews can be so I'm still giving a 5 star. But the young man working tonight needs to be worked with on his customer service skills. My wife and girl's received OUTSTANDING customer service from the girls and while they were working on making their orders this young man rushes back in from what looked like a break to take my order. From the minute he asked what I wanted he seemed to be discussed about being at work. Not only did he make my order wrong he made it in the smaller size. So disappointing that 1 person can give such a bqd experience. Someone needs to do better!