I just went to dunkin this morning. Went to place an order on the kiosk because I have a gift card, order went through, see below. Dude at the counter tried to tell me that I placed an order under the name Mike lol. And that they didn’t have my order…. After I just placed it and he saw me.. I told him what I wanted and he still acted confused. I’m at this location all the time and this never happens lol idk if it was this dudes first day or what
Atmosphere: 1
Food: 1
Service: 1
Drew Brown
Idk when I walked in it felt like I just took a bath PERSONALLY. Everything was clean it just felt refreshing especially for a fast food place. NOW THE COFFEE AND DONUTS WERE PHENOMENAL! I got the glazed donut and it tasted like it came right out of the oven. The coffee I got was just perfect, the best blend of sweet and bitter. The girl with black hair in a braid was SOOOOOO nice like omg she needs a $5 raise immediatelyyyyy!!!!! W food. W workers. W Dunkin’
Atmosphere: 5
Food: 5
Service: 5
Ebony Jones
I absolutely love coming here! The people who work here are really awesome and so kind! I come here so much they know my order and the atmosphere is so amazing I don’t want to leave, and I go through the drive through. They go above and beyond every single time and I wrote the review to give them their flowers. Amazing morning crew and the young lady with the headphones is freaking awesome, awesome, awesome! She’s amazing and her multitasking skills are a super power lol. I got a few I can give a shoutout to: the young lady with the dreads made me family there she’s literally the best and her energy puts me in a good mood! Her and the girly with the headphones are a team that I absolutely adore! And the young men at the window are so sweet and just wonderful people and I wish I could give them all back what they give me every morning ☺️. I love them all and I love this place!
Atmosphere: 5
Food: 5
Service: 5
regan mint
I've been to many dunkin's and this one is by far my favorite. Amazingly quick and efficient service and very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Margarita Eufracio
10/10 Dunkin ! Everyone there is always super sweet and kind, always being greeted with a smile. Love it there !
Atmosphere: 5
Food: 5
Service: 5
sherlyn rxz
I love this location! always have a 10/10 experience compared to other places 😄😄😄
Atmosphere: 5
Food: 5
Service: 5
Purpose Restored
I've been trying to purchase lemon donuts, which are not a top seller, so it's hard to find. The customer service has always been good. The staff member said they could place an order for me for the donuts I desire. She had me to write my name, how many I would like, and the day I would be picking them up.
I followed directions, only to arrive to no lemon donuts. I was not happy. Please don't tell me what you can do and do not follow through. I don't know where else to go.
Maybe I'm no longer supposed to eat them.
Atmosphere: 5
Food: 3
Service: 2
Shauntese Huntley
I come to this location several times a week, but today was a completely different experience. We ordered a cookie butter cold brew with skim milk and received a cold brew with nothing in it. We advised the cashier (short black hair with glasses) it was missing the cold foam, cookie bits, as well as the skim milk. She said she would have to charge us for the cold foam because it doesn’t come automatically. We explained it does and that we’ve ordered it several times. She then said we ordered it wrong and didn’t specify we wanted the cold foam and it would be an extra charge. The charge wasn’t the problem. The issue is that she refused to listen and understand what we were saying because she was so firm on not wanting to be wrong. We tried to continue explaining that we ordered it as advertised yet this young lady was adamantly refusing to listen. We decided it wasn’t worth the hassle, asked for a refund and left. I never have this problem with the weekly crew. Definitely changed our view on this location.
Ana Espinoza
The service is so bad. The manager has no customer service. One of the servers made a mistake on our order and look for the manager and instead of apologizing for the error she just was upset that she needs to re-do the sandwich.
Atmosphere: 2
Food: 3
Service: 1
Ashlynn Piunno
I’ve been going to Dunkin for 15 years, I’ve lived all over the states and visited Dunkin all over. This is BY FAR the worst location I’ve ever been too. Every time I go there the customer service is horrendous, they are so rude, barely acknowledge you and act like doing their job is the biggest inconvenience. Wrong orders and rude people. This is a theme for this location because it’s always a different worker and they’re always awful. Go literally anywhere else. 0/5!!
There wasn't a long line in front of us, the drive thru was quick and efficient. Staff was pleasant and helpful! We were able to get the variety of donuts we were looking for and they were fresh and yummy!
Food: 3
Service: 5
Bailey Hallett
This Dunkin is 5 star in everything
Atmosphere: 5
Food: 5
Service: 5
Kimberly White
I live in Rock Hill and gladly drive to this location. The service is always exceptional, and the staff goes out of their way to ensure my order is correct every time.
Atmosphere: 5
Food: 5
Service: 5
Unt Manage
Worst customer service ever. They don’t know how to make anything and then get mad at you, the customer. Horrible misery employees. What a shame.
Atmosphere: 1
Food: 1
Service: 1
Zackary Hallett
Really good service. Said hello the moment I walked in with an inviting and friendly sense of tone! Speedy service and food tasted great!
I just went to dunkin this morning. Went to place an order on the kiosk because I have a gift card, order went through, see below. Dude at the counter tried to tell me that I placed an order under the name Mike lol. And that they didn’t have my order…. After I just placed it and he saw me.. I told him what I wanted and he still acted confused. I’m at this location all the time and this never happens lol idk if it was this dudes first day or what
Atmosphere: 1
Food: 1
Service: 1
Idk when I walked in it felt like I just took a bath PERSONALLY. Everything was clean it just felt refreshing especially for a fast food place. NOW THE COFFEE AND DONUTS WERE PHENOMENAL! I got the glazed donut and it tasted like it came right out of the oven. The coffee I got was just perfect, the best blend of sweet and bitter. The girl with black hair in a braid was SOOOOOO nice like omg she needs a $5 raise immediatelyyyyy!!!!! W food. W workers. W Dunkin’
Atmosphere: 5
Food: 5
Service: 5
I absolutely love coming here! The people who work here are really awesome and so kind! I come here so much they know my order and the atmosphere is so amazing I don’t want to leave, and I go through the drive through. They go above and beyond every single time and I wrote the review to give them their flowers. Amazing morning crew and the young lady with the headphones is freaking awesome, awesome, awesome! She’s amazing and her multitasking skills are a super power lol. I got a few I can give a shoutout to: the young lady with the dreads made me family there she’s literally the best and her energy puts me in a good mood! Her and the girly with the headphones are a team that I absolutely adore! And the young men at the window are so sweet and just wonderful people and I wish I could give them all back what they give me every morning ☺️. I love them all and I love this place!
Atmosphere: 5
Food: 5
Service: 5
I've been to many dunkin's and this one is by far my favorite. Amazingly quick and efficient service and very friendly staff!
Atmosphere: 5
Food: 5
Service: 5
10/10 Dunkin ! Everyone there is always super sweet and kind, always being greeted with a smile. Love it there !
Atmosphere: 5
Food: 5
Service: 5
I love this location! always have a 10/10 experience compared to other places 😄😄😄
Atmosphere: 5
Food: 5
Service: 5
I've been trying to purchase lemon donuts, which are not a top seller, so it's hard to find. The customer service has always been good. The staff member said they could place an order for me for the donuts I desire. She had me to write my name, how many I would like, and the day I would be picking them up.
I followed directions, only to arrive to no lemon donuts. I was not happy. Please don't tell me what you can do and do not follow through. I don't know where else to go.
Maybe I'm no longer supposed to eat them.
Atmosphere: 5
Food: 3
Service: 2
I come to this location several times a week, but today was a completely different experience. We ordered a cookie butter cold brew with skim milk and received a cold brew with nothing in it. We advised the cashier (short black hair with glasses) it was missing the cold foam, cookie bits, as well as the skim milk. She said she would have to charge us for the cold foam because it doesn’t come automatically. We explained it does and that we’ve ordered it several times. She then said we ordered it wrong and didn’t specify we wanted the cold foam and it would be an extra charge. The charge wasn’t the problem. The issue is that she refused to listen and understand what we were saying because she was so firm on not wanting to be wrong. We tried to continue explaining that we ordered it as advertised yet this young lady was adamantly refusing to listen. We decided it wasn’t worth the hassle, asked for a refund and left. I never have this problem with the weekly crew. Definitely changed our view on this location.
The service is so bad. The manager has no customer service. One of the servers made a mistake on our order and look for the manager and instead of apologizing for the error she just was upset that she needs to re-do the sandwich.
Atmosphere: 2
Food: 3
Service: 1
I’ve been going to Dunkin for 15 years, I’ve lived all over the states and visited Dunkin all over. This is BY FAR the worst location I’ve ever been too. Every time I go there the customer service is horrendous, they are so rude, barely acknowledge you and act like doing their job is the biggest inconvenience. Wrong orders and rude people. This is a theme for this location because it’s always a different worker and they’re always awful. Go literally anywhere else. 0/5!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
There wasn't a long line in front of us, the drive thru was quick and efficient. Staff was pleasant and helpful! We were able to get the variety of donuts we were looking for and they were fresh and yummy!
Food: 3
Service: 5
This Dunkin is 5 star in everything
Atmosphere: 5
Food: 5
Service: 5
I live in Rock Hill and gladly drive to this location. The service is always exceptional, and the staff goes out of their way to ensure my order is correct every time.
Atmosphere: 5
Food: 5
Service: 5
Worst customer service ever. They don’t know how to make anything and then get mad at you, the customer. Horrible misery employees. What a shame.
Atmosphere: 1
Food: 1
Service: 1
Really good service. Said hello the moment I walked in with an inviting and friendly sense of tone! Speedy service and food tasted great!
Atmosphere: 5
Food: 5
Service: 5
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