I work real close to Jimmy John’s. I ordered a sandwich in time to have lunch. I only have 30 minutes, it arrived after lunch time. I tried calling numerous times only to be hung up on or no answer! Freaky SLOW .
Service: 1
shelley horne
I love JJ’s. But this store has the worst employees I’ve had to deal with. Just rude and don’t follow thru. I am still waiting on a refund of 31$. Every time I call no one answers or they tell me it’s on the way. This is from June 11th and still waiting.
Atmosphere: 3
Food: 4
Service: 1
Danielle Harris
Sandwiches were good, made quickly, and the restaurant was clean. They also were playing good music. Will come again.
Atmosphere: 5
Food: 5
Service: 5
Dev H
I just visited and brought 5 hoagies for my family on Thursday. They staff were nice but the hoagies were so terrible. Each persons hoagies was so rushed and sloppy and was a waste of money. For example, mine had barely any lettuce and 3 tomatoes just slapped on mayo. It was just a sloppy mess. My family will not want these again.
Atmosphere: 3
Food: 1
Service: 3
Dior Holmes
Paid $20 for a large sub that had 4 pieces of meat and no cheese…….Definitely not coming back
Rafael Patsiyev
Tried the new smoked cheddar cheese bourbon sub and diet coke, paid over 13 dollars for it. Very skimpy meat, cheese has no smoked flavor. Way overpriced! Its a 6 dollar sub at most.
Jeree Slack
Ordered online from the 160 location at 3:55PM and order said delivered at 4:30PM. I called the store 5x and there was no answer. So i had to drive into the store and they have 4 teenagers were there standing around. I asked for the manager and he said someone took the phone off the hook. I asked for a refund because my order wasn’t delivered. He told me he couldn’t refund me because the order was settled. He did offer to remake the sandwiches, that was fine but I asked for the tip and delivery fees to be refunded since I had to come to the store. He said he couldn’t do that. I think it’s ridiculous this store doesn’t have a general manager and all teenagers working who cant resolved simple issues. I wont be returning especially after not getting my food nor my refund. The owner needs to hire better!!
Atmosphere: 1
Food: 1
Service: 1
Samuel Dorman
Couldn't go as they closed the door before 9. Freaky Fast. Walked next door and it still wasn't 9 when I started the review.
Sydney Aiken
Not as fast as I’m used to a Jimmy John’s being. Sandwiches are OK, but the chicken wrap I would not order again.
Atmosphere: 5
Food: 3
Service: 3
Georgy Egor Kochnev
It says online the store closes 9pm. It is 8:43pm bow and the door is locked and the guys inside are just chilling. Thanks for wasting my time
We ordered a few sandwiches and selected crushed red pepper as an add-on and they loaded it with crushed red pepper. I guess they've never eaten it before? See photo.
Atmosphere: 4
Food: 3
Service: 4
Matthew Laurin
Wasn’t sure I would freak at this JJs.But I did.
Atmosphere: 5
Food: 5
Service: 5
Katie Pinchac
Finding a good Jimmy John’s in the area is way more difficult than I would have expected. I used to order from here a lot when I worked closer and it was always good. The customer service was just terrible. They have started locking their back door when it gets dark, but there isn’t a sign to indicate that. I was there with my little and an associate happened to walking to the bathroom and kindly let me in after barking at me that the door was locked for a reason. When I went to order there were a bunch of associates just hanging out and not doing much while the person who took my order also made my sandwich.
Atmosphere: 2
Food: 5
Service: 1
Terry Cook Jr
It's fast and usually convenient when they haven't abruptly closed.
Atmosphere: 3
Food: 4
Service: 5
Wil Liam
This was by far one of the best locations in a 10-mile radius because of customer service and we frequent this one a lot. Unfortunately, the closing team has changed and detracts from the entire experience.The tragedy is that there is a complete difference between day shift and night shift, like most places. Where the day shift is optimistic, bright, chipper, and friendlier, the alternate night shift is the edgy, nihilistic, poor attitude, disinterested, and yet burdened. It's a sort of Dr. Jekyll and Mr. Hyde, if you will, except rather than sane vs. madness, Dr Jekyll would be cheerful, and Hyde would be apathetic.Dr. Jekyll...Ordering during the day is a breeze. You send the mobile order, arrive, get out of your vehicle, open the front door, grab your food, and leave. Or if you feel like dining in, you order your food, and the people at the register are friendly and attentive. You get your food, sit, and eat. Pleasantries are exchanged upon entering and exiting.At 8:40 p.m., my young kid had just finished practicing, and we needed something quick. "Freaky Fast," right? I ordered the sandwiches through the mobile app and drove to get them. Within two minutes of waiting outside in the car, one of the five workers turned off the sign. After a couple more minutes waiting on them to make the meal and set it at the pick up area, I went up to the door and tried to open it, but it was locked. We waited for one of the other five employees who casually walked over with aloofness wafting off of them and opened the door to ask if we had ordered a mobile order. I confirmed and was told that they were closing. I asked what time they closed and was told by the gentleman behind the counter that they "had to close early." In reality, they had all but closed down the store before the actual 9PM close time. The line fridge was cleaned, all items were wrapped up and being transported back to the cooler, the floors were mopped and dried, the tables were wiped spotless, and I suspect they were just wanting for the 9PM on the clock to clock out and go home early. (Kudos for the clean establishment, though!)I used to work in these types of restaurants, and you don't turn away customers, even if at one minute to close. I also understand the frustration of the customer coming in right before we closed and staying way past the closing time, but this was a mobile order. I told them I would need a full refund, then had to wait while they refunded me the money from the order. After some time at the register, the transaction was refunded. When we left, they still had a few minutes before the advertised closing time.This was very disappointing, but this seems to be the way customer service in the South is. This is the common customer service you receive in this region, at least. When you find a place that has good customer service, it's somewhere you would like to visit more than once or twice. But this type of neglect in customer service reminds you not to visit again for a while.
I work real close to Jimmy John’s. I ordered a sandwich in time to have lunch. I only have 30 minutes, it arrived after lunch time. I tried calling numerous times only to be hung up on or no answer! Freaky SLOW .
Service: 1
I love JJ’s. But this store has the worst employees I’ve had to deal with. Just rude and don’t follow thru. I am still waiting on a refund of 31$. Every time I call no one answers or they tell me it’s on the way. This is from June 11th and still waiting.
Atmosphere: 3
Food: 4
Service: 1
Sandwiches were good, made quickly, and the restaurant was clean. They also were playing good music. Will come again.
Atmosphere: 5
Food: 5
Service: 5
I just visited and brought 5 hoagies for my family on Thursday. They staff were nice but the hoagies were so terrible. Each persons hoagies was so rushed and sloppy and was a waste of money. For example, mine had barely any lettuce and 3 tomatoes just slapped on mayo. It was just a sloppy mess. My family will not want these again.
Atmosphere: 3
Food: 1
Service: 3
Paid $20 for a large sub that had 4 pieces of meat and no cheese…….Definitely not coming back
Tried the new smoked cheddar cheese bourbon sub and diet coke, paid over 13 dollars for it. Very skimpy meat, cheese has no smoked flavor. Way overpriced! Its a 6 dollar sub at most.
Ordered online from the 160 location at 3:55PM and order said delivered at 4:30PM. I called the store 5x and there was no answer. So i had to drive into the store and they have 4 teenagers were there standing around. I asked for the manager and he said someone took the phone off the hook. I asked for a refund because my order wasn’t delivered. He told me he couldn’t refund me because the order was settled. He did offer to remake the sandwiches, that was fine but I asked for the tip and delivery fees to be refunded since I had to come to the store. He said he couldn’t do that. I think it’s ridiculous this store doesn’t have a general manager and all teenagers working who cant resolved simple issues. I wont be returning especially after not getting my food nor my refund. The owner needs to hire better!!
Atmosphere: 1
Food: 1
Service: 1
Couldn't go as they closed the door before 9. Freaky Fast. Walked next door and it still wasn't 9 when I started the review.
Not as fast as I’m used to a Jimmy John’s being. Sandwiches are OK, but the chicken wrap I would not order again.
Atmosphere: 5
Food: 3
Service: 3
It says online the store closes 9pm. It is 8:43pm bow and the door is locked and the guys inside are just chilling. Thanks for wasting my time
Restaurantji Recommends
We ordered a few sandwiches and selected crushed red pepper as an add-on and they loaded it with crushed red pepper. I guess they've never eaten it before? See photo.
Atmosphere: 4
Food: 3
Service: 4
Wasn’t sure I would freak at this JJs.But I did.
Atmosphere: 5
Food: 5
Service: 5
Finding a good Jimmy John’s in the area is way more difficult than I would have expected. I used to order from here a lot when I worked closer and it was always good. The customer service was just terrible. They have started locking their back door when it gets dark, but there isn’t a sign to indicate that. I was there with my little and an associate happened to walking to the bathroom and kindly let me in after barking at me that the door was locked for a reason. When I went to order there were a bunch of associates just hanging out and not doing much while the person who took my order also made my sandwich.
Atmosphere: 2
Food: 5
Service: 1
It's fast and usually convenient when they haven't abruptly closed.
Atmosphere: 3
Food: 4
Service: 5
This was by far one of the best locations in a 10-mile radius because of customer service and we frequent this one a lot. Unfortunately, the closing team has changed and detracts from the entire experience.The tragedy is that there is a complete difference between day shift and night shift, like most places. Where the day shift is optimistic, bright, chipper, and friendlier, the alternate night shift is the edgy, nihilistic, poor attitude, disinterested, and yet burdened. It's a sort of Dr. Jekyll and Mr. Hyde, if you will, except rather than sane vs. madness, Dr Jekyll would be cheerful, and Hyde would be apathetic.Dr. Jekyll...Ordering during the day is a breeze. You send the mobile order, arrive, get out of your vehicle, open the front door, grab your food, and leave. Or if you feel like dining in, you order your food, and the people at the register are friendly and attentive. You get your food, sit, and eat. Pleasantries are exchanged upon entering and exiting.At 8:40 p.m., my young kid had just finished practicing, and we needed something quick. "Freaky Fast," right? I ordered the sandwiches through the mobile app and drove to get them. Within two minutes of waiting outside in the car, one of the five workers turned off the sign. After a couple more minutes waiting on them to make the meal and set it at the pick up area, I went up to the door and tried to open it, but it was locked. We waited for one of the other five employees who casually walked over with aloofness wafting off of them and opened the door to ask if we had ordered a mobile order. I confirmed and was told that they were closing. I asked what time they closed and was told by the gentleman behind the counter that they "had to close early." In reality, they had all but closed down the store before the actual 9PM close time. The line fridge was cleaned, all items were wrapped up and being transported back to the cooler, the floors were mopped and dried, the tables were wiped spotless, and I suspect they were just wanting for the 9PM on the clock to clock out and go home early. (Kudos for the clean establishment, though!)I used to work in these types of restaurants, and you don't turn away customers, even if at one minute to close. I also understand the frustration of the customer coming in right before we closed and staying way past the closing time, but this was a mobile order. I told them I would need a full refund, then had to wait while they refunded me the money from the order. After some time at the register, the transaction was refunded. When we left, they still had a few minutes before the advertised closing time.This was very disappointing, but this seems to be the way customer service in the South is. This is the common customer service you receive in this region, at least. When you find a place that has good customer service, it's somewhere you would like to visit more than once or twice. But this type of neglect in customer service reminds you not to visit again for a while.
Atmosphere: 5
Food: 4
Service: 3
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