Papa Johns Pizza

Should have read reviews. Stop with the DD delivery. I live 4 minutes from the store and my drive is tracking in Ballantyne AFTER picking up my order. I have never. And after this, I will never again. I give another star because the manager was apologetic. Papa John’s needs to bring home the delivery because this is ridiculous. I’m 98% sure my order was stolen

Why are employees eating pizza off the heating racks and closing the box and putting it back… the dude licked his fingers and proceeded to prep food. Then there was a mix up with gluten free crust and as the employees discussed amongst themselves that it would be fine, I stepped in because that was my order. That would have made us very sick. Do better

Food: 1

Service: 1

Ordered med pizza with Canadian bacon.
Canadian bacon was little tiny strips and very little. The pizza pie tasted like a med cheese pizza. Pizza was very thin.
Will not order again! Pretty bad experience !

Order got canceled 30 mins before closing and called and no one answered SO DO YOU CLOSE AT 12 OR 11:30

Service: 1

Very disappointed!!!!I ordered large Works…It’s was not cooked properly!!!Crust was made half way cooked…Do not order from this place!! It’s Iwas 11:30 pm but employee closed the door already,had to stay outside and wait for half cooked pizza!!!!🤮

Atmosphere: 1

Food: 1

Service: 1

It was ready as soon as I walked in the door ,I placed my order at 4:41PM. I walked in to pick it up at 4:56PM ,it was so hot and delicious 😋 Thank you so much 😊

Atmosphere: 5

Food: 5

Service: 5

Absolutely impressed with the friendless of this location. We had an order of 55 pizzas to be picked up at 1130. They were finished at 1125 and they helped bring them to our car and had a super positive attitude :)

Atmosphere: 5

Food: 5

Service: 5

Hate that they use DoorDash for delivery. I have had nothing but issues since then with delivery. They have left the food at someone else’s house many times. The manager has made it right and delivered a new pizza and a full refund each time. The manager is to be commended for her recovery

Atmosphere: 2

Food: 3

Service: 2

This experience I had today was INFURIATING. It is lunchtime and this Papa john's is running 25 minutes behind schedule. First they said 15 minutes. And the wait kept getting longer! I don't know if it was short staffing or just nonchalant employees that don't value the customers time. At LUNCH-time, your FOOD business needs to be on point and ready to serve the public. We have limited time to get in and get out and get back to work. This was a terrible experience to say the least. They even had Door Dashers stalled, standing around waiting for their pick up orders. It was ridiculous and the attitude from the staff made it seem like they were not concerned or feeling any kind of sense of urgency. I won't be back to this location ever again.

Atmosphere: 2

Service: 2

Always a great experience here! Fast and accurate been going to this location for several years!

Atmosphere: 5

Food: 5

Service: 5

Pizza arrived having obviously been flipped upside down. So half has no toppings. The other half is just a mess. No need to pick a crispy crust if it's going to be destroyed on delivery.

Food: 2

Service: 1

Ordered food and it never showed up, this has happened to me twice now do not order from here

Atmosphere: 1

Food: 1

Service: 1

This is the second time in a row my order has been made incorrectly. They literally aren’t even reading their tickets.

Atmosphere: 1

Food: 1

Service: 1

Really upset with my pizza tonight. They were very old and weren’t even cut. Papa John’s is way too expensive to have to deal with their pizza not bing up to par.

Atmosphere: 1

Food: 1

Service: 1

I have never in my life had terrible pizza than I did tonight. I have always loved papa johns. Idk what the hell happened. Looks like fast food as a whole is going down hill.