I’m currently inhaling this amazing watermelon smoothie made by an amazing associate. Thank you queen!
Atmosphere: 5
Food: 5
Service: 5
Illettia Johnson
I had a very frustrating experience at the Smoothie King in Fort Mill. I ordered a Power Meal Slim smoothie with added peanut butter and a Chocolate Yogurt Delight with added protein. A young man named Nate made both smoothies, and I paid using $12 in rewards and some cash.
When I got to my car and tasted the Power Meal Slim, it was completely off—it tasted like watered-down chocolate and nothing else. I went back inside and asked for it to be remade. That’s when a second employee named Jordan, who claimed to be the manager, told me that even if he remade it, it would probably taste the same. That response felt dismissive and unprofessional.
I told him I’d return both smoothies and wanted a refund. He said he could only give me a partial refund for the cash portion and not for the $12 I used in rewards—saying it wasn’t “real money.” When I asked for another manager or the owner, he said no one else was available and that the owner (Rhonda) wasn’t present. After helping other customers, he eventually refunded the cash portion. Nate then explained the smoothie may have had too much ice and that I could try calling HR to possibly get my rewards returned—no guarantees.
To make matters worse, I later went back in to ask for my receipt, and Jordan ignored me completely. I had to ask Nate, the original smoothie maker, who kindly helped me again.
At the end of the day:
The smoothie was poorly made.
The manager refused to remake it or provide a full refund.
I was told my $12 in rewards wasn’t real money and couldn’t be refunded.
I was ignored when asking for a receipt, and had to rely on a more respectful employee to assist me.
I’m now out of $12 in rewards, with nothing to show for it.
This experience was unacceptable. I’ve been a loyal customer, but I won’t be returning to this location unless serious changes are made in how management handles customers and concerns.
Food: 1
Service: 1
Barbara Williams
I normally get a smoothie everyday. Either at work or for dinner. From different SK. Your store is always different even though I order the same. Also when I have it delivered why don’t you use the bags?
Jennifer Twitty
Great service and friendly staff
April Foti
Great job
Nicole Wenger
Super clean and very helpful employees!!
Katie Higgins
Great smoothies super nice staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Power Punch Plus
William Kennedy
Noah K and didn't get the names of the ladies that was working with him. But all 3 of them were professional.
Wheelchair accessibility: very accommodating to my disability. i had a double leg amputation from getting run over by a train 2 years ago and the worker Jackson Wian was very kind about the whole situation!! 10/10 would recommend!!
I’m currently inhaling this amazing watermelon smoothie made by an amazing associate. Thank you queen!
Atmosphere: 5
Food: 5
Service: 5
I had a very frustrating experience at the Smoothie King in Fort Mill. I ordered a Power Meal Slim smoothie with added peanut butter and a Chocolate Yogurt Delight with added protein. A young man named Nate made both smoothies, and I paid using $12 in rewards and some cash.
When I got to my car and tasted the Power Meal Slim, it was completely off—it tasted like watered-down chocolate and nothing else. I went back inside and asked for it to be remade. That’s when a second employee named Jordan, who claimed to be the manager, told me that even if he remade it, it would probably taste the same. That response felt dismissive and unprofessional.
I told him I’d return both smoothies and wanted a refund. He said he could only give me a partial refund for the cash portion and not for the $12 I used in rewards—saying it wasn’t “real money.” When I asked for another manager or the owner, he said no one else was available and that the owner (Rhonda) wasn’t present. After helping other customers, he eventually refunded the cash portion. Nate then explained the smoothie may have had too much ice and that I could try calling HR to possibly get my rewards returned—no guarantees.
To make matters worse, I later went back in to ask for my receipt, and Jordan ignored me completely. I had to ask Nate, the original smoothie maker, who kindly helped me again.
At the end of the day:
The smoothie was poorly made.
The manager refused to remake it or provide a full refund.
I was told my $12 in rewards wasn’t real money and couldn’t be refunded.
I was ignored when asking for a receipt, and had to rely on a more respectful employee to assist me.
I’m now out of $12 in rewards, with nothing to show for it.
This experience was unacceptable. I’ve been a loyal customer, but I won’t be returning to this location unless serious changes are made in how management handles customers and concerns.
Food: 1
Service: 1
I normally get a smoothie everyday. Either at work or for dinner. From different SK. Your store is always different even though I order the same. Also when I have it delivered why don’t you use the bags?
Great service and friendly staff
Great job
Super clean and very helpful employees!!
Great smoothies super nice staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Power Punch Plus
Noah K and didn't get the names of the ladies that was working with him. But all 3 of them were professional.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original High Protein Banana
Great place!
Parking: Great shakes in a great location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: PB Delight
Amazing staff of servers! Love this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Go Coconuts Bowl
Restaurantji Recommends
Amazing staff of servers! Love this location!
Wheelchair accessibility: very accommodating to my disability. i had a double leg amputation from getting run over by a train 2 years ago and the worker Jackson Wian was very kind about the whole situation!! 10/10 would recommend!!
Atmosphere: 5
Food: 5
Service: 5
Great service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bee Berry Sting, PB Delight
This location always gets my order right.
Dietary restrictions: I’m lactose intolerant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Go Coconuts Bowl
Wonderful experience everytime I have come here!
Atmosphere: 5
Food: 5
Service: 5
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