I placed a delivery order through the automated system and specifically requested no cheese on a pizza. The system confirmed my request, but the pizza still arrived with cheese.
When I called to resolve it, I was told the pizza uses two types of cheese and that I should have known to ask for “no” on both. That expectation isn’t reasonable for customers and makes the ordering system confusing. After insisting, I had to drive to the store myself to get the issue fixed — despite already paying a delivery fee.
This highlights two issues:
1. The automated ordering system doesn’t properly handle “no cheese” requests.
2. Staff didn’t initially take responsibility or offer a solution until I pushed back.
I do want to acknowledge that the manager on duty was professional, polite, and accommodating, and that’s the only reason I’m leaving two stars instead of one.
I hope this feedback helps improve the ordering process and staff training so future customers don’t run into the same frustration.
Deb Geller
Ethan handled my delivery issue with delivery professionally and promptly. He was kind and understanding. Thank you Ethan!
Food: 5
Service: 5
Olivia Martin
The food was fine, but we did wait a long time. To be fair, we ordered a LOT of pizzas.
Food: 5
Service: 4
Jonathan Hallman
I have ordered from here several times and have been pleased each time.
Food: 5
Service: 5
Corlissa Morrow Twine
Wonderful experience great customer service
Atmosphere: 5
Food: 5
Service: 5
Johnny Vega
I ordered a pizza online to be picked up at the store at 5:45. I got to the store and paid for my order. It was never put in the system to be made. I waited 40 minutes and was offered a refund. I'll never use them again!
Lisa Anderson
Pizza was good, pepperoni cheesy stuffed bread was not cooked. Still raw in the middle.
Food: 4
Service: 5
Ryan Phillips
Every time I order online my card is declined, ordered from pizza hut 2 min later no problem, this is the second time this has happened, had to talk the 3 pple to get my info for payment, tried to order online but their website was stuck on order now or after 9PM, will not recommend this by any means because yes their food is good, but you have to go through AI to order and talk to person and all for nothing, this will be the last call I make to this place, and no I don't want a free pizza my girl had the same problem, word of mouth goes a lot further than this petty management they have
Atmosphere: 1
Service: 1
Jeff Haffa
Good food in only about 10 minutes from the lake. Everything was ready to go when I got there and dry was a breeze even though it was almost midnight. Definitely watch yourself on the drive because there are police everywhere at night.
Brandon Hall
Food is always colder than should be even if you get it right when they say it's ready
Recommended dishes: Hand Toss Pizza, Pepperoni Pizza
ashe b
these wing are undercooked… they got threw in the trash, what happened to “quality” ?? don’t think we’ll ever order anything from the Gilbert Domino’s!!!
Atmosphere: 1
Food: 1
Service: 1
Walter Owca
Ordered BBQ wings. The picture on the menu showed them covered in sauce. Well, mine had a little line of sauce. Like everyone else called to address the issue. Spoke to a so-called manager. The person was very rude and told me it is what it is in so many words. Will never get food from there again. I'll drive a little further and get food from PA PA Gios. Much better food and service.
I placed a delivery order through the automated system and specifically requested no cheese on a pizza. The system confirmed my request, but the pizza still arrived with cheese.
When I called to resolve it, I was told the pizza uses two types of cheese and that I should have known to ask for “no” on both. That expectation isn’t reasonable for customers and makes the ordering system confusing. After insisting, I had to drive to the store myself to get the issue fixed — despite already paying a delivery fee.
This highlights two issues:
1. The automated ordering system doesn’t properly handle “no cheese” requests.
2. Staff didn’t initially take responsibility or offer a solution until I pushed back.
I do want to acknowledge that the manager on duty was professional, polite, and accommodating, and that’s the only reason I’m leaving two stars instead of one.
I hope this feedback helps improve the ordering process and staff training so future customers don’t run into the same frustration.
Ethan handled my delivery issue with delivery professionally and promptly. He was kind and understanding. Thank you Ethan!
Food: 5
Service: 5
The food was fine, but we did wait a long time. To be fair, we ordered a LOT of pizzas.
Food: 5
Service: 4
I have ordered from here several times and have been pleased each time.
Food: 5
Service: 5
Wonderful experience great customer service
Atmosphere: 5
Food: 5
Service: 5
I ordered a pizza online to be picked up at the store at 5:45. I got to the store and paid for my order. It was never put in the system to be made. I waited 40 minutes and was offered a refund. I'll never use them again!
Pizza was good, pepperoni cheesy stuffed bread was not cooked. Still raw in the middle.
Food: 4
Service: 5
Every time I order online my card is declined, ordered from pizza hut 2 min later no problem, this is the second time this has happened, had to talk the 3 pple to get my info for payment, tried to order online but their website was stuck on order now or after 9PM, will not recommend this by any means because yes their food is good, but you have to go through AI to order and talk to person and all for nothing, this will be the last call I make to this place, and no I don't want a free pizza my girl had the same problem, word of mouth goes a lot further than this petty management they have
Atmosphere: 1
Service: 1
Good food in only about 10 minutes from the lake. Everything was ready to go when I got there and dry was a breeze even though it was almost midnight. Definitely watch yourself on the drive because there are police everywhere at night.
Food is always colder than should be even if you get it right when they say it's ready
Restaurantji Recommends
Do yourself a favor and NEVER EAT HERE
Best Domino’s EVER !
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hand Toss Pizza, Pepperoni Pizza
these wing are undercooked… they got threw in the trash, what happened to “quality” ?? don’t think we’ll ever order anything from the Gilbert Domino’s!!!
Atmosphere: 1
Food: 1
Service: 1
Ordered BBQ wings. The picture on the menu showed them covered in sauce. Well, mine had a little line of sauce. Like everyone else called to address the issue. Spoke to a so-called manager. The person was very rude and told me it is what it is in so many words. Will never get food from there again. I'll drive a little further and get food from PA PA Gios. Much better food and service.
Atmosphere: 1
Food: 1
Service: 1
The pizza was amazing and actually what I ordered
Atmosphere: 5
Food: 5
Service: 5
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