The food is good, and the staff are friendly. That said, this location has been going downhill the last couple years. Service has gotten significantly slower. But today took the cake. I received one of those “a little something for you” emails from operator Arthur Porter. I get these frequently but usually it is something very small or something I don’t want. But this time it was for a free meal and a month to use it!
There were only a few days left until it expired so I specifically planned to get takeout for my family tonight, but the app was not recognizing the offer. So, I figured I would just go in to the counter. (At least I would avoid the drive through where the slowness was getting bad.) Upon speaking to the register person, they called over the manager. She was apologetic, but she said the emails had been sent in error and according to the operator they were not permitted to honor them. I asked why a retraction email had not been sent out when they discovered the error… because, were it not for that email, I wouldn’t even be there tonight. She agreed that would have been appropriate, but had no explanation.
So, the staff were very nice, apologizing multiple times, but I bought as little food as I could, getting only what my wife and daughter expected, but I didn’t get any for myself. To Arthur Porter I would just ask why integrity is not important to him as a businessman? Chick-fil-A is supposed to have this reputation based on Christian values. That doesn’t appear to be guiding the business at this location.
Atmosphere: 2
Food: 5
Service: 5
Roger Turner
I had a pickup order. I ended up sitting in the drive thru for like 30 min...only to get to the window for them to tell me my sandwich was not ready and to pull around. I told them I had already wasted most of my lunch and wanted a refund.
Atmosphere: 1
Service: 1
Angel Mercer
I wouldn't normally write a review for a fast food restaurant but I feel like you need to know. The market salad is the only thing I usually order at all Chick Fil A's but most of the time I get the salad at this location, the lettuce and the fruit are not fresh.
Jimmy Jenkins
Go to any other nearby Chick-fil-A but this one. So slow. Plus the sign on the door says the dining room is open until 9. So I tried to do carry out to get a mobile order instead of waiting in the drive thru. No luck. Door was looked at 8:40. I hate going to this one. From now on I'll go to Blakeney. It may be a longer drive, but I can get it and be home faster than waiting here.
Atmosphere: 1
Food: 5
Service: 1
Joseph Robba
Really been disappointed with this Chick-fil-a recently. We come here alot and this last time may have been my worst visit here ever. You could tell there was some issue with staffing either not being staffed fully, or just the staff not having the level of professionalism and performance as times in the past. We came on New Years Day. We showed up at 7:50pm and weirdly enough to me, there was a sign on the door saying they'd be closing at 8pm. Very odd in general to close at peak business hours, but anyway. We waited well over 30 minutes to get our food, and the restaurant was not overly crowded. By the time the food came, the order was inaccurate, with multiple items missing, including a large fry, a chicken sandwich, a kids drink, and none of the sauce that I included in my order. I had to bull my way back to the front of all the waiting people to let them know of this issue, because they certainly weren't going to check in on us, and I had waited plenty long enough already. I also reached out to chick-fil-a to report this visit with the owner, and have heard literally nothing in return. I don't know what is going on here, but I am likely going to avoid coming here in the future. There is an operations issue here, and the store is inefficient and just lacking the good quality service you've come to expect from Chick-fil-a. This visit felt like a visit to McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Michael Maher
Robin was so nice with my daughters thank you
Atmosphere: 5
Food: 5
Service: 5
Tyler Carter
Service needs to be overhauled
Atmosphere: 3
Food: 4
Service: 2
Todd Hill
Slowest CFA I have been to!
Food: 4
Service: 1
Nicole Walden
Chickfila will remain my favorite, always. Quick service and very helpful employees.
Always gets the order wrong, often with missing items. The Chic Fil A app reimbursement does not make up for the order being wrong EVERY TIME!!!
Atmosphere: 1
Food: 1
Service: 1
Prudvi Kakarla
The manager here is really rude. He doesn't know how to talk to customers. He is rude
Atmosphere: 1
Food: 2
Service: 1
Shannon Shore
The young man in the drive-thru was super helpful. I placed my order at the wrong location and he patiently helped me correct my mistake! I was able to pick up my order and drive away happy!
Atmosphere: 5
Food: 5
Service: 5
Alicia Boyles
Chick-Fil-A ALWAYS has amazing food and service. Wish all businesses were this way.
Atmosphere: 5
Food: 5
Service: 5
Mechelle hamblin (Shell)
Always friendly team. Food tastes good regardless of the location.
The food is good, and the staff are friendly. That said, this location has been going downhill the last couple years. Service has gotten significantly slower. But today took the cake. I received one of those “a little something for you” emails from operator Arthur Porter. I get these frequently but usually it is something very small or something I don’t want. But this time it was for a free meal and a month to use it!
There were only a few days left until it expired so I specifically planned to get takeout for my family tonight, but the app was not recognizing the offer. So, I figured I would just go in to the counter. (At least I would avoid the drive through where the slowness was getting bad.) Upon speaking to the register person, they called over the manager. She was apologetic, but she said the emails had been sent in error and according to the operator they were not permitted to honor them. I asked why a retraction email had not been sent out when they discovered the error… because, were it not for that email, I wouldn’t even be there tonight. She agreed that would have been appropriate, but had no explanation.
So, the staff were very nice, apologizing multiple times, but I bought as little food as I could, getting only what my wife and daughter expected, but I didn’t get any for myself. To Arthur Porter I would just ask why integrity is not important to him as a businessman? Chick-fil-A is supposed to have this reputation based on Christian values. That doesn’t appear to be guiding the business at this location.
Atmosphere: 2
Food: 5
Service: 5
I had a pickup order. I ended up sitting in the drive thru for like 30 min...only to get to the window for them to tell me my sandwich was not ready and to pull around. I told them I had already wasted most of my lunch and wanted a refund.
Atmosphere: 1
Service: 1
I wouldn't normally write a review for a fast food restaurant but I feel like you need to know. The market salad is the only thing I usually order at all Chick Fil A's but most of the time I get the salad at this location, the lettuce and the fruit are not fresh.
Go to any other nearby Chick-fil-A but this one. So slow. Plus the sign on the door says the dining room is open until 9. So I tried to do carry out to get a mobile order instead of waiting in the drive thru. No luck. Door was looked at 8:40. I hate going to this one. From now on I'll go to Blakeney. It may be a longer drive, but I can get it and be home faster than waiting here.
Atmosphere: 1
Food: 5
Service: 1
Really been disappointed with this Chick-fil-a recently. We come here alot and this last time may have been my worst visit here ever. You could tell there was some issue with staffing either not being staffed fully, or just the staff not having the level of professionalism and performance as times in the past. We came on New Years Day. We showed up at 7:50pm and weirdly enough to me, there was a sign on the door saying they'd be closing at 8pm. Very odd in general to close at peak business hours, but anyway. We waited well over 30 minutes to get our food, and the restaurant was not overly crowded. By the time the food came, the order was inaccurate, with multiple items missing, including a large fry, a chicken sandwich, a kids drink, and none of the sauce that I included in my order. I had to bull my way back to the front of all the waiting people to let them know of this issue, because they certainly weren't going to check in on us, and I had waited plenty long enough already.
I also reached out to chick-fil-a to report this visit with the owner, and have heard literally nothing in return. I don't know what is going on here, but I am likely going to avoid coming here in the future. There is an operations issue here, and the store is inefficient and just lacking the good quality service you've come to expect from Chick-fil-a. This visit felt like a visit to McDonalds.
Atmosphere: 1
Food: 1
Service: 1
Robin was so nice with my daughters thank you
Atmosphere: 5
Food: 5
Service: 5
Service needs to be overhauled
Atmosphere: 3
Food: 4
Service: 2
Slowest CFA I have been to!
Food: 4
Service: 1
Chickfila will remain my favorite, always. Quick service and very helpful employees.
Atmosphere: 5
Food: 5
Service: 5
No refill for iced coffee when dining in?
Restaurantji Recommends
Always gets the order wrong, often with missing items. The Chic Fil A app reimbursement does not make up for the order being wrong EVERY TIME!!!
Atmosphere: 1
Food: 1
Service: 1
The manager here is really rude. He doesn't know how to talk to customers. He is rude
Atmosphere: 1
Food: 2
Service: 1
The young man in the drive-thru was super helpful. I placed my order at the wrong location and he patiently helped me correct my mistake! I was able to pick up my order and drive away happy!
Atmosphere: 5
Food: 5
Service: 5
Chick-Fil-A ALWAYS has amazing food and service. Wish all businesses were this way.
Atmosphere: 5
Food: 5
Service: 5
Always friendly team. Food tastes good regardless of the location.
Atmosphere: 5
Food: 5
Service: 5
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