Freddy's Frozen Custard & Steakburgers

Always great custard, great options and super friendly service.

Atmosphere: 5

Food: 5

Service: 5

We had a great service experience this time. Unfortunately, this can be a hit or miss depending who is working the cash register.
Our order was was made correctly, served hot and came out fast. Custard is absolutely perfect every time!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cheeseburger, Onion Rings, French Fries, Hot Dog, Freddy's Fries

We love Freddy's ❤️
We visit here at least once a week Staff is kind and attentive
Julius is our favorite Great vibe He is always so polite and very kind

Atmosphere: 3

Food: 5

Service: 5

I haven't been to this location in awhile and I am glad I gave them another try. I was welcomed with the most energetic positive customer service I have experienced in a long time. Julius, you are amazing!! Management- you got it right hiring him! He was attentive, went above and beyond making sure our order was hot and fresh- he communicated with us that once our burgers were done he would bring them to our table! Who does that?!! JULIUS does!

Atmosphere: 4

Food: 4

Service: 5

First time visit. Very impressed. Food was delicious.

Atmosphere: 5

Food: 5

Service: 5

Loved their burgers

Atmosphere: 5

Food: 5

Service: 5

Was highly disappointed tonight ordered the brownie ice cream one vanilla and the other chocolate l and did not receive what I asked. It’s annoying to get home and not have the correct order.

I will NEVER patronize this establishment ever again. Customer service sucked terribly. Did NOT accommodate us with the food we asked for.

We tried both beef and chicken burgers. Both were Delicious and juicy. Also, the young guys working in this place were helpful and friendly.

Atmosphere: 5

Food: 5

Service: 5

I had never been to a Freddy’s before, and I almost never drink soda anymore – when I did, Dr Pepper was one of my favorites. I saw an ad for the Dr Pepper Frost and decided to give it a try. When I pulled into the drive-through, the menu board had so much on it that I couldn’t even find what I planned to order and I couldn’t figure out what the cost was. I also could not understand the person on the other end of the microphone, and even though I told him, I couldn’t understand what he had said, I still didn’t understand it after he repeated himself. I told him what I wanted to order and hoped that that was what he had asked for. When he told me a total that was just shy of seven dollars, I was stunned. When I pulled up to the window, he could barely be bothered to take my card, he handed it back to me while distractedly talking to someone else and then disappeared for a few minutes. Finally, a different employee handed me a cup that certainly didn’t seem large enough to justify almost $7 for a bit of frozen custard and Dr Pepper. While I enjoyed the flavor. — and the memories of the days when I drank Dr. Pepper — I won’t do that again. Even if the service had been more appropriate, the cost simply wasn’t comparable to the value.

Atmosphere: 3

Food: 4

Service: 3

The guy that took our order,never completed it.
The burger was really good but the fries were really small and fragmented. I'm pretty sure they were from the bottom of the bag.

Atmosphere: 3

Food: 3

Service: 2

Fries are the best.

Atmosphere: 5

Food: 5

Service: 5

This location can be very hit or miss based on those working on certain shifts. The younger employees tend to horseplay too much for my liking. For example— as I was waiting for a dessert at the drive-thru, two young ladies were playing with the lid and spoon and proceeded to give it to me once the dessert was handed to them (unsanitary and of course I didn’t eat with it). Employees should be mindful because customers definitely notice things like that. Also, employees should be knowledgeable about menu items; I had an employee tell me that the fish sandwich was a salmon sandwich and it was indeed a cod sandwich. Additionally— there are times when we feel rushed at the intercom as we are trying to place our orders; give customers time to view the menu. A lot of times, we aren’t even greeted before someone has asked about the order twice in a matter of seconds.

I understand Freddy’s keeps track of the time between ordering & the food being prepared (my husband ran the location in Kansas for some time), but it’s still about the customer’s overall experience. Just something for management to keep in mind.

The burger and fries were cold. The concrete was made ahead of arrival for mobile order so just know to order accordingly.

Service was fast which I loved. Order was prepared just right and they didn’t miss anything I ordered. Burgers are good. I had the California with no dressing, added mayo and ketchup. The fries are very good. My family saids better than McDonald’s and the cheese fries delicious.