Born and raised in Kingstree, now live in Columbia,SC Went home to visit parents and decided on my way back home to ordered some food from the worst location in Kingstree. Would have been better off going to the dollar store or just stayed hungry. Never seen such unprofessional ,ignorer Bunch of idiots with no idea what public relation means. Only there just for a check and no real concern toward the customers.. Now the reason for this poor review. I ordered on line and paid for a 16 piece special deal for pick up. So on my way back home to Columbia, I went inside to pick up my order Told the lady who I was and was picking up an on line order. She told me that the order was already picked up by me. So I attempted to explain to her saying that I didn’t pick up the order but y’all gave it to someone else. Then she spoke to another idiot who I thought was trying to make their error right but instead she acted like it was my fault that they allowed some one else with no verification, phone number, email or nothing just to come in and take an online order. So instead of admitting their screw up, those idiots played it off indicating that these incidents are common and the only option offered to me was to request a refund on line and to do another order. So not only am I out of 20plus dollars, but still don’t have my order. How stupid is that? If that’s KFC policy, it need to be changed..Use some type of verification for these online orders to prevent incidents like this..So I did file a formal complaint with this store and requested a refund for the order I never received. The $23 dollars lost was not the problem. I could have dealt with that. The problem was the rudeness of the management and workers who seem to went out of their way not wanting to try and correct the issues and admit fault. Customer service doesn’t exist at that restaurant. I did stop in Sumter on my way home and reorder another meal and that KFC was like night and day. Excellent service all around. So never again in Kingstree. Definitely need new management and training.
Atmosphere: 1
Food: 1
Service: 1
Charles
Food was excellent people were good that was a good atmosphere another words good all around
This is by far the worst kfc I’ve ever been to! I ordered a small liver.They gave me a 3 piece.Went back, she gave me an order of gizzard. Which was hard as a rock. So I went back the 3rd time and my liver was extremely salty! My coworker tried it and said they pour to much salt in it. Could not eat my food and got tired of going back!! This is my second time eating here and the first time my chicken was so dried out,and dark.Like they not using hold time or filtering the grease properly! They need to be retrained or new management! If I could give zero stars, I would!!!!
Richard Guerin
Good chicken ok service not great atmosphere
Parking: Lot on site but needs to be repaved
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fried Chicken, Famous Bowl Combo, Mac & Cheese, Spicy Chicken Sandwich, Mashed Potatoes & Gravy, Gravy
Mary Johnson
Worker attitude the worst area not clean. No gloves, no hair net playing in hair. Exchanging phone looking at pictures with customer and friends ( unsanitary).Said I was eating in I was still serve my food throw in a bag. Fly all in eating area dead fly are in window of eating area. Picture proof of dead flies…. Area for eating must be clean at all times
Dietary restrictions: Let get things in order Williamsburg County is dying
Recommended dishes: 2 PC Drum & Thigh Combo
Patrice Waters
Ordered here 4 times in the past 2 weeks. 1st time out of pot pies and forgot my drink for my kids meal ( door dash order), 2nd time I went in person thru drive thru. When I went to place my order I was told we outta everything except ______ you wanna order from that. The cashier told me it would be 7 minutes on biscuits, then asked me to pull up because I was messing up their drive thru time. I pulled up then 10 minutes later I went back to the window and was told it would be 10 more minutes. It ended up being 30 minutes. Again I went this time for my dad I placed his order and dropped it off to him and went home. My dad told me the next day that all of his chicken was dried out and hard and he didn't eat the food. Yesterday I attempted to order pot pies and was told there was a 25 minute hold,I pulled off. Overall they suck! They are always out of something, food is almost always overcooked or order is wrong, and customer service is trash! Definitely a last choice option for my family and I.
Food: 2
Service: 1
Vivian Allen
Young lady real did take time for the order had an attitude she didn't want to be
Atmosphere: 4
Food: 4
Service: 1
Jacquetta Oliver
Always out of something. Biscuits are always hard and cold. And customer service is bad. Haven't been there but once in 6months.
Atmosphere: 3
Food: 3
Service: 3
Skin Diver
It's terrible that you can ONLY get 1 (one) sauce with your 8 (eight) hot and spicy wings...
Literally was out of everything I asked for. I asked for Pepsi, they are out. Asked for Mountain Dew, they are out. Was asked what sauce I wanted, responded honey mustard, they are out. The rude worker said we only have ranch, do you want that. Very disappointed in how rude the workers were.
Service: 1
Mary Shaw
The kids that worked that evening played too much.....
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Fried Chicken
Anna Gruver
No plates, no butter rude workers, good food but next time I'll drive an hour further, rather than go back to that
Atmosphere: 1
Food: 4
Service: 1
robert darby
Friendly Smile every time I go to the window I give it??
Born and raised in Kingstree, now live in Columbia,SC Went home to visit parents and decided on my way back home to ordered some food from the worst location in Kingstree. Would have been better off going to the dollar store or just stayed hungry. Never seen such unprofessional ,ignorer
Bunch of idiots with no idea what public relation means. Only there just for a check and no real concern toward the customers.. Now the reason for this poor review. I ordered on line and paid for a 16 piece special deal for pick up. So on my way back home to Columbia, I went inside to pick up my order Told the lady who I was and was picking up an on line order. She told me that the order was already picked up by me. So I attempted to explain to her saying that I didn’t pick up the order but y’all gave it to someone else. Then she spoke to another idiot who I thought was trying to make their error right but instead she acted like it was my fault that they allowed some one else with no verification, phone number, email or nothing just to come in and take an online order. So instead of admitting their screw up, those idiots played it off indicating that these incidents are common and the only option offered to me was to request a refund on line and to do another order. So not only am I out of 20plus dollars, but still don’t have my order. How stupid is that?
If that’s KFC policy, it need to be changed..Use some type of verification for these online orders to prevent incidents like this..So I did file a formal complaint with this store and requested a refund for the order I never received. The $23 dollars lost was not the problem. I could have dealt with that. The problem was the rudeness of the management and workers who seem to went out of their way not wanting to try and correct the issues and admit fault. Customer service doesn’t exist at that restaurant. I did stop in Sumter on my way home and reorder another meal and that KFC was like night and day. Excellent service all around. So never again in Kingstree. Definitely need new management and training.
Atmosphere: 1
Food: 1
Service: 1
Food was excellent people were good that was a good atmosphere another words good all around
Wheelchair accessibility: Yes it's wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 2 PC Drum & Thigh Combo, Fried Chicken, Mashed Potatoes & Gravy, Gravy
This is by far the worst kfc I’ve ever been to! I ordered a small liver.They gave me a 3 piece.Went back, she gave me an order of gizzard. Which was hard as a rock. So I went back the 3rd time and my liver was extremely salty! My coworker tried it and said they pour to much salt in it. Could not eat my food and got tired of going back!! This is my second time eating here and the first time my chicken was so dried out,and dark.Like they not using hold time or filtering the grease properly! They need to be retrained or new management! If I could give zero stars, I would!!!!
Good chicken ok service not great atmosphere
Parking: Lot on site but needs to be repaved
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Fried Chicken, Famous Bowl Combo, Mac & Cheese, Spicy Chicken Sandwich, Mashed Potatoes & Gravy, Gravy
Worker attitude the worst area not clean. No gloves, no hair net playing in hair. Exchanging phone looking at pictures with customer and friends ( unsanitary).Said I was eating in I was still serve my food throw in a bag. Fly all in eating area dead fly are in window of eating area. Picture proof of dead flies…. Area for eating must be clean at all times
Dietary restrictions: Let get things in order Williamsburg County is dying
Recommended dishes: 2 PC Drum & Thigh Combo
Ordered here 4 times in the past 2 weeks. 1st time out of pot pies and forgot my drink for my kids meal ( door dash order), 2nd time I went in person thru drive thru. When I went to place my order I was told we outta everything except ______ you wanna order from that. The cashier told me it would be 7 minutes on biscuits, then asked me to pull up because I was messing up their drive thru time. I pulled up then 10 minutes later I went back to the window and was told it would be 10 more minutes. It ended up being 30 minutes. Again I went this time for my dad I placed his order and dropped it off to him and went home. My dad told me the next day that all of his chicken was dried out and hard and he didn't eat the food. Yesterday I attempted to order pot pies and was told there was a 25 minute hold,I pulled off. Overall they suck! They are always out of something, food is almost always overcooked or order is wrong, and customer service is trash! Definitely a last choice option for my family and I.
Food: 2
Service: 1
Young lady real did take time for the order had an attitude she didn't want to be
Atmosphere: 4
Food: 4
Service: 1
Always out of something. Biscuits are always hard and cold. And customer service is bad. Haven't been there but once in 6months.
Atmosphere: 3
Food: 3
Service: 3
It's terrible that you can ONLY get 1 (one) sauce with your 8 (eight) hot and spicy wings...
Atmosphere: 1
Food: 2
Service: 2
Good hot food
Atmosphere: 5
Food: 4
Service: 5
Restaurantji Recommends
Literally was out of everything I asked for. I asked for Pepsi, they are out. Asked for Mountain Dew, they are out. Was asked what sauce I wanted, responded honey mustard, they are out. The rude worker said we only have ranch, do you want that. Very disappointed in how rude the workers were.
Service: 1
The kids that worked that evening played too much.....
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Fried Chicken
No plates, no butter rude workers, good food but next time I'll drive an hour further, rather than go back to that
Atmosphere: 1
Food: 4
Service: 1
Friendly Smile every time I go to the window I give it??
Wonderful service.
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