We eat at this particular restaurant once a month or so when we’re in Lancaster on Wednesday nights. A couple of months ago one of our sandwiches was half raw. They credited me for the sandwich and we gave it another chance. Last month we went back and it was the same. One of our sandwiches was half raw. Again, they credited us for the sandwich, but at that point I was too nervous to try again. My kids insisted on going back a few weeks ago, though I wasn’t willing to risk it for myself, and my daughter’s sandwich was half raw. They called and talked to my husband about it a couple of times, our account we order from is his, and he told them both times that we love the staff and always receive excellent service, but that we cannot eat half cooked chicken. We have officially given up and will not be returning to this location. I know that we can’t be the only ones this has happened to!
Atmosphere: 4
Food: 1
Service: 5
A Park
Pretty crappy that McDonald's opened during this ice storm but you guys were closed. Even Monday morning when the roads were clear and clean you still closed.
Atmosphere: 1
Food: 1
Service: 1
Lauren Peeler
Well I took a chance tonight because I didn't feeling like driving to Charlotte or Rockhill for a good Chickfila. So I walked in with the expectation that I was going to be disappointed but I really wanted some of there ice cream!! Surprisingly the guy who took my order was very nice and respectful. Alyssa the girl who brought my bag out was very polite. Also to top it off I actually got the correct portion size for my order. I was pleasantly surprised and happy I stopped by tonight. I still gave an over all 3 stars because I would like to know this wasnt just a lucky fluke night. Im hoping to have more visits like this one👍
Atmosphere: 5
Food: 5
Service: 5
2Deep Ministries
The other night I went to order food. I used a gift card and the girl in the window said my gift card expired. Although surprised cause I just won the card, the girl kept the card, can I return to the one I received it from. To find out it was totally untrue because the car doesn't expire until March of next 2026. This isn't the first time I had an issue at this location but it certainly was the worst and it's my last time coming here. The line is always extremely slow... The order takers are friendly but by time you get around after waiting so long those that deliver the food and even those in the window are most commonly rude. Not the normal Chick-fil-A experience at all.😞
Service: 1
Patricia Haselden
Chick-fil-A accommodated our group, Conway(SC) Church of God Young at Heart seniors with great friendly, speedy service! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Derrick Plyler Sr
Clean fast service. Very friendly 😊
Atmosphere: 5
Food: 5
Service: 5
Andy
Had the deluxe sandwich and it was great!!!
Atmosphere: 5
Food: 5
Service: 5
Nikole Dominique
My food was cold any nasty 12 dollars this was poor quality I’m starting to not like this location this is the 2nd time of gotten poor quality food
Atmosphere: 1
Food: 1
Service: 1
Damon Myers
My first time ordering delivery straight from the store. So much better than when DoorDash delivers. My food was packaged with sanitary stickers to keep my food safe, the car was marked with Chic-fil-a and the delivery driver was wearing a uniform. I was able to track my order as well via the app. Chic-fil-a changing the game again!
Food: 5
Service: 5
Benjamin Koon
Excellent Food,love Chick-fil-A, thanks for the meal!!!!
Food is good just I think they are a lilbit high on prices.
Ja'Myi Scott
Found a long brown hair in drink I asked for a remake and they requested me bring the drink back as if I wouldn’t throw it in trash also had receipt. Will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
Anglee Leviner
The receipt clearly lists what needs to be bagged. All that was placed in the bag is nuggets and the kale. No cutlery, no sauce. The sauce is half the reason y'all, come on.
Roger Duncan
Great food (hey,it's Chick-fil-A) Great store manager, Great customer service. I've been to a lot of Chick-fil-A's in several states and this is my favorite. If you happen to be in Rock Hill,S.C. stop in.You will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Beth Hinson
Food was good and there wasn’t a long line. Drive thru was moving well too.
We eat at this particular restaurant once a month or so when we’re in Lancaster on Wednesday nights. A couple of months ago one of our sandwiches was half raw. They credited me for the sandwich and we gave it another chance. Last month we went back and it was the same. One of our sandwiches was half raw. Again, they credited us for the sandwich, but at that point I was too nervous to try again. My kids insisted on going back a few weeks ago, though I wasn’t willing to risk it for myself, and my daughter’s sandwich was half raw. They called and talked to my husband about it a couple of times, our account we order from is his, and he told them both times that we love the staff and always receive excellent service, but that we cannot eat half cooked chicken. We have officially given up and will not be returning to this location. I know that we can’t be the only ones this has happened to!
Atmosphere: 4
Food: 1
Service: 5
Pretty crappy that McDonald's opened during this ice storm but you guys were closed.
Even Monday morning when the roads were clear and clean you still closed.
Atmosphere: 1
Food: 1
Service: 1
Well I took a chance tonight because I didn't feeling like driving to Charlotte or Rockhill for a good Chickfila. So I walked in with the expectation that I was going to be disappointed but I really wanted some of there ice cream!! Surprisingly the guy who took my order was very nice and respectful. Alyssa the girl who brought my bag out was very polite. Also to top it off I actually got the correct portion size for my order. I was pleasantly surprised and happy I stopped by tonight. I still gave an over all 3 stars because I would like to know this wasnt just a lucky fluke night. Im hoping to have more visits like this one👍
Atmosphere: 5
Food: 5
Service: 5
The other night I went to order food. I used a gift card and the girl in the window said my gift card expired. Although surprised cause I just won the card, the girl kept the card, can I return to the one I received it from. To find out it was totally untrue because the car doesn't expire until March of next 2026.
This isn't the first time I had an issue at this location but it certainly was the worst and it's my last time coming here. The line is always extremely slow... The order takers are friendly but by time you get around after waiting so long those that deliver the food and even those in the window are most commonly rude. Not the normal Chick-fil-A experience at all.😞
Service: 1
Chick-fil-A accommodated our group, Conway(SC) Church of God Young at Heart seniors with great friendly, speedy service! Thank you.
Atmosphere: 5
Food: 5
Service: 5
Clean fast service. Very friendly 😊
Atmosphere: 5
Food: 5
Service: 5
Had the deluxe sandwich and it was great!!!
Atmosphere: 5
Food: 5
Service: 5
My food was cold any nasty 12 dollars this was poor quality I’m starting to not like this location this is the 2nd time of gotten poor quality food
Atmosphere: 1
Food: 1
Service: 1
My first time ordering delivery straight from the store. So much better than when DoorDash delivers. My food was packaged with sanitary stickers to keep my food safe, the car was marked with Chic-fil-a and the delivery driver was wearing a uniform. I was able to track my order as well via the app. Chic-fil-a changing the game again!
Food: 5
Service: 5
Excellent Food,love Chick-fil-A, thanks for the meal!!!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is good just I think they are a lilbit high on prices.
Found a long brown hair in drink I asked for a remake and they requested me bring the drink back as if I wouldn’t throw it in trash also had receipt. Will never eat here again.
Atmosphere: 1
Food: 1
Service: 1
The receipt clearly lists what needs to be bagged. All that was placed in the bag is nuggets and the kale. No cutlery, no sauce. The sauce is half the reason y'all, come on.
Great food (hey,it's Chick-fil-A) Great store manager, Great customer service. I've been to a lot of Chick-fil-A's in several states and this is my favorite. If you happen to be in Rock Hill,S.C. stop in.You will not be disappointed.
Atmosphere: 5
Food: 5
Service: 5
Food was good and there wasn’t a long line. Drive thru was moving well too.
Atmosphere: 5
Food: 5
Service: 5
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