I agree with the prior review. The Lancaster location has went down hill. Employees do not have the Chick-fil-A attitude that is expected. The last 3 orders of mine have been missing items.
Atmosphere: 5
Food: 4
Service: 3
Marc Davies
This used to be my favorite place to go. Wow. What a difference. I don't write many reviews, bit this one is warranted. This restaurant has really gone downhill. The wait times are incredible! The employees seem like they don't care at all anymore. Whatever has happened needs to change immediately. I am not the only one who feels this way either. Very disappointing and hard to understand.
Atmosphere: 2
Food: 2
Service: 1
Birdie Reeves
Worst chick Fila food ever. Cured me from that craving for a long while. We had grilled chicken clubs. Yuck!! My son didn't even eat his, and he eats everything.
Atmosphere: 5
Food: 2
Service: 5
ganny Kesseen
Washed up!!!! Over rated, but okay once in a while!!!
I am not only a repeat customer but I use their catering service to bring food to my meetings of over 20 people. One time I left the chick fil a restaurant and I did not make sure I had the complete catering order. I called them, they asked my current location and they rushed ordered more food and even drove it to me (25 minutes away) just to make sure I had everything I ordered! They even gave me cookies to apologize for the mishap.
The service here at chick fil a in Lancaster is beautiful 1000 chief kisses. It was raining I went inside to order when I was leaving an associate address me and asked did I want someone to walk out with me with an umbrella. Lovely service thank you
Staff was not a typical Chick-fil-A. We got there for about 15 minutes till 9:00 pm right away. Staff said we take orders to go only .after a long day of work , my husband asked if we could eat in ? Staff asked a supervisor and said yes . So my husband was standing by so he could pick up the order. This place had an issue with the ice machine, which was making a very loud noise. I am glad I don't have a hearing aide because it will be a horrible noise.
Atmosphere: 2
Food: 3
Service: 1
Darrah Clark
Love this location. Food is always hot and fresh, order is correct and employees are friendly.
Wonderful service and great food.
I agree with the prior review. The Lancaster location has went down hill. Employees do not have the Chick-fil-A attitude that is expected. The last 3 orders of mine have been missing items.
Atmosphere: 5
Food: 4
Service: 3
This used to be my favorite place to go. Wow. What a difference. I don't write many reviews, bit this one is warranted. This restaurant has really gone downhill. The wait times are incredible! The employees seem like they don't care at all anymore. Whatever has happened needs to change immediately. I am not the only one who feels this way either. Very disappointing and hard to understand.
Atmosphere: 2
Food: 2
Service: 1
Worst chick Fila food ever. Cured me from that craving for a long while. We had grilled chicken clubs. Yuck!! My son didn't even eat his, and he eats everything.
Atmosphere: 5
Food: 2
Service: 5
Washed up!!!! Over rated, but okay once in a while!!!
Atmosphere: 3
Food: 3
Service: 3
This location is pretty much always stellar
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Market Salad, Lemonade, Grilled Chicken Sandwich Meal
Always a good experience here. Very polite staff. Quick service.
A huge plus is the playplace indoors!
Atmosphere: 5
Food: 5
Service: 5
Solid as always.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Spicy Chicken Sandwich, Chick-Fil-A Waffle Potato Fries, Spicy Southwest Salad, Chick-Fil-A Chicken Sandwich
Was told they didn’t have the chicken noodle soup
Atmosphere: 1
Food: 1
Service: 1
Fries were old no
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
I am not only a repeat customer but I use their catering service to bring food to my meetings of over 20 people.
One time I left the chick fil a restaurant and I did not make sure I had the complete catering order. I called them, they asked my current location and they rushed ordered more food and even drove it to me (25 minutes away) just to make sure I had everything I ordered! They even gave me cookies to apologize for the mishap.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
The service here at chick fil a in Lancaster is beautiful 1000 chief kisses. It was raining I went inside to order when I was leaving an associate address me and asked did I want someone to walk out with me with an umbrella. Lovely service thank you
Atmosphere: 5
Food: 5
Service: 5
Their maple bacon chicken sandwich is amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Chick-Fil-A Waffle Potato Fries, Chick-Fil-A Grilled Chicken Club Sandwich
Staff was not a typical Chick-fil-A.
We got there for about 15 minutes till 9:00 pm right away. Staff said we take orders to go only .after a long day of work , my husband asked if we could eat in ? Staff asked a supervisor and said yes . So my husband was standing by so he could pick up the order.
This place had an issue with the ice machine, which was making a very loud noise. I am glad I don't have a hearing aide because it will be a horrible noise.
Atmosphere: 2
Food: 3
Service: 1
Love this location. Food is always hot and fresh, order is correct and employees are friendly.
Atmosphere: 5
Food: 5
Service: 5
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