Domino's Pizza

Wow so about 2 to 3 years ago. I know I reviewed them and gave them a five-star review. Back then we have to worry about using this geolocation app of a hotspot cuz Domino's will not deliver past a certain point due to safety reasons.
Anyways, this is what started it. My wife placed the order with Domino's using the online ordering system and it went through. She put the address for the Dollar general in Heath springs on Kershaw Camden highway as the meat up point. The app did not give her the option for a hotspot but did give the option for delivery or pickup so she choose delivery. After 35 minutes of waiting, she receives a phone call from Domino's stating that they wouldn't be able to complete the delivery because she didn't pick a hotspot on the app again. That option was not given to her. Three previous orders with Domino's. They've completed it and satisfactory was great but this time they don't want to.
So after hearing about this I decide I want to give give them a call and try to understand why previously. We've never had issues with all of a sudden because their system Domino system failed to provide the proper option for my wife that they weren't going to complete the order. Why wait? 30 minutes after the online system said that the order was complete and cooking to call us and say oh we can't complete your order.
I requested to speak with the franchise owner and they said the franchise owner was Ryan and that he was too busy to come to the phone. Well let me put it this way when you are a franchise owner, a senior VP, associate VP, or anyone who has authority to dictate how your store operates. You might want to come to the phone when someone request you. Or you can place that person on hold until you're ready to speak with them. Either way Domino has lost her trust and our business we no longer will be using them. I highly advise other people not to use them. Other experiences that we've had with Domino's were very minor, but they were still a negative experience such as online systems saying our orders ready. We go pick it up to walk in and an associate of Domino's says hey. We still need about 15 more minutes until your pizza's done. That's mynut, but to to have a long-time customer be told no on something that we've been doing and the process has been fine until now.

Atmosphere: 1

Food: 1

Service: 1

Placed an order online for pickup when I get there. They tell me it's going to 30 min. After waiting 30 min they tell me they put it in the oven.

Service: 1

This location never miss. Perfect food everytime.

Placed order before 5pm. Said it would be ready in 11-21 minutes 24 minutes later the sign board said 2 minutes. Pulled to the windows and waited 6 minutes for someone to come tell me I had about 7 more minutes to wait and immediately slam the windows. Really Domino's?

Atmosphere: 1

Food: 4

Service: 1

I guess if you order from this location a delivery that's 10 min and 6 miles away you are expected to drive by yourself to the nearest gas station to receive your order. Because the manager gonna give you a call and present you with this option. Even if you pay a $6 delivery fee, leave another $6 tip, get ready on hand another $5 cash for the driver, you need to get in your car and meet at some place they decided it's there limit drop. I mean what's the purpose of ordering delivery if you need to drive somewhere? So in the end nobody earn money: the driver, Domino's, the store. They even wasted my pizza that was already cooked because the driver didn't want to push it another 1.5 miles. Great business management. So be careful when you order online around Lancaster area.

Service: 1

Order cinnamon bites and they was hard , customer service was horrible!

Food: 1

Service: 1

My food was hot and tasty.

Food: 5

Service: 5

Lancaster, SC Location
The rudest service ever! Pizza was made wrong. Did not offer a credit or anything, just said they'd be more careful next time. Yeah I paid $20 for a pizza that was missing toppings.

Food: 1

Service: 1

hair in pizza and when i called about it they were rude on the phone, although they did give me a credit for it.

Spontaneously ordered delivery around 10:30pm last night. In the past when we've ordered, I've always noticed William2 was handling our order. I don't know what William was up to tonight, but he was on it. He made the best, Alfredo and Italian sausage pizza I've ever had. Our delivery driver was great and arrived promptly, but William really tied our evening together with that alfredo pizza he made. Keep slinging them pizzas big dawg.

Atmosphere: 5

Food: 5

Service: 5

Everyone has there favorite chain pizza place and this one is mine. Is it as good as a true pizzeria? No, but it's good for a quick bite. Use coupons and it's more than affordable. For the most part the service is fast when I get backed up you can be waiting a while, but that doesn't happen too often. I also don't order during peak ordering hours to avoid that.

Atmosphere: 4

Food: 5

Service: 4

My son ordered food and it never got delivered. What type of bs is this and nobody answering the phone. We’re spend plenty of money here. Never had this problem

Atmosphere: 1

Food: 1

Service: 1

GREAT FOOD BOYFRIEND APPROVED

Ordered online. Confirmation said 33-43 minutes. 30 minutes later it was done. Hot, fresh and just as ordered.

Great team, friendly people, and good food 🤤 definitely Worth checking out with the sales coupons on their app