I order one of their specials to million pizzas with three toppings they got the first order wrong I called back they accept a so-called make it right I still ended up having to pay them more money for the same size pizza just made differently but I was supposed to have a credit I will not visit this Pizza Hut ever again I will suggest everyone if you wish to order a pizza do not go to the Pizza Hut on airport road in Lancaster South Carolina because you will get screwed
Doug-Laurie Rafferty
This was a delivery order and we received it mud fast than anticipated and food was great. The driver was also great and I like the idea, I can put a tip on the order when I place my order
Lisa Jewett
Called my order in. Got there about 5 minutes early, so while I was waiting I seen not one pizza come out of the oven then all of a sudden my order was offered to me. Everything was cold. First time ever having a problem here. Not sure what went wrong.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Big Dinner Box with Pasta, Personal Pan Pizza
Ken Brasington
Refuse to deliver to a neighborhood 10min away.
Atmosphere: 4
Food: 5
Service: 1
Manley Finch
Over priced garbage ... employees were rude to say the least
Atmosphere: 1
Food: 1
Service: 1
Tara White
Sara at this location is so sweet and has such great customer service. Thank you
Atmosphere: 5
Food: 5
Service: 5
That Dude
I’m not sure if I was dealing with someone brand new but the service was terrible. I called in an order and asked if there were any specials for 1 pizza for carryout. The woman on the phone said “yes we have a 3 topping for $10.99.” I said I would like to have that and proceeded to order my pizza. She then told me the total for $15. I asked her again what was the total and she said $15. I thought maybe that’s the tax. I arrived to the store and talked to the same woman that I spoke to on the phone and asked her why it was so much? Was it the tax? And she said no, the $10.99 pizza was only for online orders. I was baffled because I was calling in an order. She never told me it was online only and why would she tell me an online deal if I was placing an order over the phone? She then said “you can place the order online but it’ll be another 15-20 minutes.” However my pizza was already done. If the pizza is already done why would I need to wait an additional amount of time? They could just cancel the original order and taken the online order. I just paid for my overpriced pizza and left. Customer service definitely needs work. Pizza was good.
Atmosphere: 3
Food: 4
Service: 1
Stephanie Wallace
Placed an order for 2 half melts and 1 whole melt came home and all 3 were half melts even after I paid for a whole. Food was okay wasn't the best. Staff were friendly nice and attentive. I didn't go back to correct the order or to complain because the kids were hungry and I do not believe it was done international. However though I didn't like the melts honestly they aren't what they look like and they are really small. I doubt I'll get those again. But as for the staff they were really nice and welcoming. Store is neat and clean
Atmosphere: 5
Food: 2
Service: 5
James Wright
The pizzas here have been great! We have never had a problem here.
Atmosphere: 4
Food: 5
Service: 4
Sue Cook
Oh good was 30 min late, we received a coupon via email for the late pizza, when trying to use it, it said sry try again later, why bother sending it?
I order one of their specials to million pizzas with three toppings they got the first order wrong I called back they accept a so-called make it right I still ended up having to pay them more money for the same size pizza just made differently but I was supposed to have a credit I will not visit this Pizza Hut ever again I will suggest everyone if you wish to order a pizza do not go to the Pizza Hut on airport road in Lancaster South Carolina because you will get screwed
This was a delivery order and we received it mud fast than anticipated and food was great. The driver was also great and I like the idea, I can put a tip on the order when I place my order
Called my order in. Got there about 5 minutes early, so while I was waiting I seen not one pizza come out of the oven then all of a sudden my order was offered to me. Everything was cold. First time ever having a problem here. Not sure what went wrong.
Atmosphere: 3
Food: 1
Service: 5
Recommended dishes: Big Dinner Box with Pasta, Personal Pan Pizza
Refuse to deliver to a neighborhood 10min away.
Atmosphere: 4
Food: 5
Service: 1
Over priced garbage ... employees were rude to say the least
Atmosphere: 1
Food: 1
Service: 1
Sara at this location is so sweet and has such great customer service. Thank you
Atmosphere: 5
Food: 5
Service: 5
I’m not sure if I was dealing with someone brand new but the service was terrible. I called in an order and asked if there were any specials for 1 pizza for carryout. The woman on the phone said “yes we have a 3 topping for $10.99.” I said I would like to have that and proceeded to order my pizza. She then told me the total for $15. I asked her again what was the total and she said $15. I thought maybe that’s the tax. I arrived to the store and talked to the same woman that I spoke to on the phone and asked her why it was so much? Was it the tax? And she said no, the $10.99 pizza was only for online orders. I was baffled because I was calling in an order. She never told me it was online only and why would she tell me an online deal if I was placing an order over the phone? She then said “you can place the order online but it’ll be another 15-20 minutes.” However my pizza was already done. If the pizza is already done why would I need to wait an additional amount of time? They could just cancel the original order and taken the online order. I just paid for my overpriced pizza and left. Customer service definitely needs work. Pizza was good.
Atmosphere: 3
Food: 4
Service: 1
Placed an order for 2 half melts and 1 whole melt came home and all 3 were half melts even after I paid for a whole. Food was okay wasn't the best. Staff were friendly nice and attentive. I didn't go back to correct the order or to complain because the kids were hungry and I do not believe it was done international. However though I didn't like the melts honestly they aren't what they look like and they are really small. I doubt I'll get those again. But as for the staff they were really nice and welcoming. Store is neat and clean
Atmosphere: 5
Food: 2
Service: 5
The pizzas here have been great! We have never had a problem here.
Atmosphere: 4
Food: 5
Service: 4
Oh good was 30 min late, we received a coupon via email for the late pizza, when trying to use it, it said sry try again later, why bother sending it?
Restaurantji Recommends
Good pizza
Just horrible sometimes
Atmosphere: 5
Food: 2
Service: 2
They forgot my drinks and still wanted a tip
Service: 1
Great food. Except the new Melts.Don't waste you money
The facility is always clean and staff are very friendly & helpful.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Sticks, Ultimate Chocolate Chip Cookie, Pepperoni Pizza
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