Placed a mobile order thru the app at 5:45 .. said pick up time was 6:05 pm… I pulled to the window at 6:06 pm.. informed 2 people I had a mobile order pick up.. order wasn’t ready.. had to wait about 15 mins for a order that was supposed to be ready when I got there… I can tell they wasn’t aware of my order…. I get home and sandwich made all wrong .. no extra onions, no black olives, no peppers no nothing that I paid for … coming from a General Manager like myself .. staff should be more aware of online orders so there isn’t an extra wait time for pick up and also insure orders are correctly made before handing it out to customers!!!!
Lanny Cox
Normally wouldn’t write reviews on big chains because what’s it gonna do but I just have to say I called in an order went to go pick it up. Waited at the window for about 15 minutes no one ever came so I’ll go inside. Ask them about the order and they said we have to make it. This was 35 minutes after placing the order, neither to say I got a refund with no apology or have a nice day. Definitely won’t be going back here anymore.
Updat:4 months later I never got my refund guess I donated to subway never going back here😡😡
Ray Crenshaw
I walked in to get a sub but when i saw how filthy the food prep counter was I amediately walked out ,this place needs new management or to be shut down before someone gets sick. The employees could care less about astetics or food safety, I will be contacting DOHC about it .
justin Wright
Rude employees and wanna rush you took my business somewhere else next I'll be making the drive to Airport Rd location before I would spend a dime at this location
Draco Azmyth
One of the worst experiences with a fast food restaurant, ordered ahead on the app. Waited almost 10 minutes in the drive thru before even being asked what we wanted, then had to wait another 20 minutes for them to come back...only for them to have fully forgotten about us. The entire time this was happening, I counted a total of 4 associates that walked past the window without making sure we were assisted. all while a line of 3 cars accumulated behind us. Only to finally get poor service once they finally got our food to us. Waited a total of almost 35 minutes for three sandwiches, two drinks and two bags of chips. Do not recommend the drive thru if you have anywhere to be.
Marie Young
Terrible never answers phone and rude if they do
Cherai Gomez
Did the drive through. Waiting 20 minutes, had to tell into the store through the window since the obviously forgot about new. Got a bag thrown at me and said done worry about paying for it sorry for the wait. Which would have been great but the salad had lettuce and meat on it and that’s it. No dressing, no vegetables, no straw for my drink, no napkins. I had to go to another place to get lunch.
Atmosphere: 1
Food: 1
Service: 1
Edixon Lopez
The worst of all, you order and then they tell you that your order does not appear. Terrible service, they prepare with whatever ingredients they want. I do not recommend them.
Atmosphere: 1
Food: 1
Service: 1
Katelyn
Ordered a salad from doordash that included spinach, EXTRA cheese, 3 different dressings and some other odd items. Got the salad, it was in a tiny bowl (not the normal square salad bowls. more of a side salad!) the lettuce was brown, had maybe a pinch of spinach in it, absolutely no cheese, maybe 3 pieces of chicken and no dressing. Thank goodness we had some at work🙄 Tried calling up there to get it straightened out as I work until 6pm but got no answer any of the 3 times I tried. Completely unacceptable. I can understand a little mess up but this “salad” was absolutely pitiful & most definitely wasn’t worth what I paid.
I am the lunch manager for our company. LOL We had a last minute order request and Lisa and her team came thru!!!! I thought I was going to have to call several places that usually tell me that they can't take your order even though your ordering 24 hes advanced!! Seriously, Food was FRESH, Crisp and waiting on us when we picked it up. One of my staff even commented om how clean the restaurant was!!! Thanks again for taking care of us "The Last MInute"!!!! We will definitely be back!!!!
Atmosphere: 5
Food: 5
Service: 5
Bo Merrell
No meatballs how!
Atmosphere: 1
Food: 1
Service: 1
Stephanie Scott
Vantasia and Christa made my visit great. The ladies went above and beyond to make our experience a pleasure. On the other hand Connor could use some help with his customer service ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Potato Chip, Subway Club
Emily Vaughn
Every-time I go in there Tasia makes my sub perfect I come in there so much now she already knows what I want She has great customer Service Every-time I come
Atmosphere: 3
Food: 5
Service: 5
Chianne Ellis
Hannah made my order and she was so kind and professional. The vegetables looked so fresh. She kept a clean work space which I LOVED!! (I hate going in and seeing brown lettuce with food all over the place). She made my subway experience amazing!!
It's Subway! What do you expect...
Placed a mobile order thru the app at 5:45 .. said pick up time was 6:05 pm… I pulled to the window at 6:06 pm.. informed 2 people I had a mobile order pick up.. order wasn’t ready.. had to wait about 15 mins for a order that was supposed to be ready when I got there… I can tell they wasn’t aware of my order…. I get home and sandwich made all wrong .. no extra onions, no black olives, no peppers no nothing that I paid for … coming from a General Manager like myself .. staff should be more aware of online orders so there isn’t an extra wait time for pick up and also insure orders are correctly made before handing it out to customers!!!!
Normally wouldn’t write reviews on big chains because what’s it gonna do but I just have to say I called in an order went to go pick it up. Waited at the window for about 15 minutes no one ever came so I’ll go inside. Ask them about the order and they said we have to make it. This was 35 minutes after placing the order, neither to say I got a refund with no apology or have a nice day. Definitely won’t be going back here anymore.
Updat:4 months later I never got my refund guess I donated to subway never going back here😡😡
I walked in to get a sub but when i saw how filthy the food prep counter was I amediately walked out ,this place needs new management or to be shut down before someone gets sick. The employees could care less about astetics or food safety, I will be contacting DOHC about it .
Rude employees and wanna rush you took my business somewhere else next I'll be making the drive to Airport Rd location before I would spend a dime at this location
One of the worst experiences with a fast food restaurant, ordered ahead on the app. Waited almost 10 minutes in the drive thru before even being asked what we wanted, then had to wait another 20 minutes for them to come back...only for them to have fully forgotten about us. The entire time this was happening, I counted a total of 4 associates that walked past the window without making sure we were assisted. all while a line of 3 cars accumulated behind us. Only to finally get poor service once they finally got our food to us. Waited a total of almost 35 minutes for three sandwiches, two drinks and two bags of chips. Do not recommend the drive thru if you have anywhere to be.
Terrible never answers phone and rude if they do
Did the drive through. Waiting 20 minutes, had to tell into the store through the window since the obviously forgot about new. Got a bag thrown at me and said done worry about paying for it sorry for the wait. Which would have been great but the salad had lettuce and meat on it and that’s it. No dressing, no vegetables, no straw for my drink, no napkins. I had to go to another place to get lunch.
Atmosphere: 1
Food: 1
Service: 1
The worst of all, you order and then they tell you that your order does not appear. Terrible service, they prepare with whatever ingredients they want. I do not recommend them.
Atmosphere: 1
Food: 1
Service: 1
Ordered a salad from doordash that included spinach, EXTRA cheese, 3 different dressings and some other odd items. Got the salad, it was in a tiny bowl (not the normal square salad bowls. more of a side salad!) the lettuce was brown, had maybe a pinch of spinach in it, absolutely no cheese, maybe 3 pieces of chicken and no dressing. Thank goodness we had some at work🙄 Tried calling up there to get it straightened out as I work until 6pm but got no answer any of the 3 times I tried. Completely unacceptable. I can understand a little mess up but this “salad” was absolutely pitiful & most definitely wasn’t worth what I paid.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I am the lunch manager for our company. LOL We had a last minute order request and Lisa and her team came thru!!!! I thought I was going to have to call several places that usually tell me that they can't take your order even though your ordering 24 hes advanced!! Seriously, Food was FRESH, Crisp and waiting on us when we picked it up. One of my staff even commented om how clean the restaurant was!!! Thanks again for taking care of us "The Last MInute"!!!! We will definitely be back!!!!
Atmosphere: 5
Food: 5
Service: 5
No meatballs how!
Atmosphere: 1
Food: 1
Service: 1
Vantasia and Christa made my visit great. The ladies went above and beyond to make our experience a pleasure. On the other hand Connor could use some help with his customer service ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Potato Chip, Subway Club
Every-time I go in there Tasia makes my sub perfect I come in there so much now she already knows what I want She has great customer Service Every-time I come
Atmosphere: 3
Food: 5
Service: 5
Hannah made my order and she was so kind and professional. The vegetables looked so fresh. She kept a clean work space which I LOVED!! (I hate going in and seeing brown lettuce with food all over the place). She made my subway experience amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
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