Zaxbys Chicken Fingers & Buffalo Wings

Really good food!

Atmosphere: 5

Food: 5

Service: 5

Food is not good a bunch of kids cooking they don't care about quality food.

Atmosphere: 2

Food: 1

Service: 2

Great place to eat, they try their best and they may be short staff but they make sure the orders will get done

Very slow and the area around the back door needs to be cleaned up.

Only Two employees was working,sad very sad. The door to dine-in was close..

Atmosphere: 1

Food: 4

Service: 2

waited in line for 20 minutes the staff is not friendly and take forever

Atmosphere: 1

Food: 4

Service: 1

Great food and service!

Atmosphere: 5

Food: 5

Service: 5

What Atmosphere ? This place really needs to close . The online ordering system they have is terrible. The was drive through only that day . I had to walk to drive through window and then was asked to get in the drive through line that was backed up . I said no I would get it here now or I will leave . Never again this is off my list .

Atmosphere: 1

Food: 3

Service: 1

Absolutely filthy. Every table was gross and had crumbs. Bathroom soap dispenser and paper towel holders were off the wall. A layer or black grime on the floor, walls and chairs. Unbelievably gross! The health department needs to make a visit. Waited 30 min for a salad.

Atmosphere: 1

Food: 3

Service: 1

Make sure you check your order before leaving! I purchased a zalad online and was not given my dressing ! Horrible customer service due to not completing order correctly! That's why their rating is low !

Atmosphere: 1

Food: 3

Service: 1

After reading previous reviews, I noticed a common theme: the owner acknowledges the issues, but nothing actually improves.

The customer service is terrible. Employees are on their phones—talking, FaceTiming, and distracted—while taking orders. Their phone chargers are even plugged into the walls as they focus more on their screens than the customers.

On top of that, the attitude when you point out a mistake in your order is unacceptable. Instead of correcting the issue professionally, you’re met with rudeness and indifference.

Unfortunately, I cannot recommend coming back. It’s clear that feedback isn’t being taken seriously, and the service continues to decline.

Drive through is ridiculous, 20 minutes line never moved just pulled off, bet their drive through time is bad.

Service: 1

The wait time is absolutely ridiculous. There is no customer service. This location just either needs to be shut down or one of the big dogs needs to pay a visit and actually train these workers.

I came in around 7 pm maybe 7:30 pm and right off the bat driving into the parking lot the drive-thru line was almost wrapped around the restaurant so I figured I would just go inside and order. BIG MISTAKE. There was at most two booths being occupied and two people waiting up front near the registers for their food. There was one man in front of me ordering his food and then when he stepped aside, I walked up to the counter ready to give my order. The lady behind the counter walks away. Granted, I think there were only two workers behind the counter and three in the kitchen. One lady was working the drive-thru line and the other lady… I assume was just doing everything else except acknowledging that I had walked up. I mean I get it, you’re busy but at least communicate with me that it’ll be a moment and you’ll be with me soon. Not that hard. But it was difficult for either of them to say. I was standing up there for a good five to ten minutes just eyeballing all the workers because no one had came up to me yet. I didn’t know what was going on. So this is all what I’m just assuming. 1. They’re understaffed. 2. They were really backed up on orders. Seemed like they were only taking drive-thru and mobile orders. 3. If you’re ordering in person at the register… well you just didn’t exist. 4. Expect not to get talked to. 5. Expect to wait at least 5 to ten minutes to either be acknowledged and maybe 15-20 minutes for your food to come out and most likely served cold. At one point, one of the gentleman sitting at the booths decided to come up to the counter and was just standing there beside me for over 5 minutes also not getting acknowledged. There was one moment maybe after the 10 minute marker that I had been standing up there where the lady working the drive-thru line asked the other lady if she had taken my order yet and she said no and just pointed to the screen. I would’ve thought maybe then she would’ve said something to me but no. There was one point when this random lady came up out of nowhere behind the counter, she also didn’t look up or acknowledge that there was a line forming, she walked up behind the cookie display, grabbed the tong and placed three cookies in her hand and then just walked out of the restaurant. I’m assuming that she was a worker because she was dressed in black like the rest of the workers but heck, I don’t know. Could’ve been somebody random. She wasn’t wearing a name tag and she just walked out. I have no idea. Safe to say I had finally had enough and decided to leave. On my way out, the wife of the gentleman that was standing next to me saw that I was leaving and decided to talk to me. She said they had been waiting for their food for 20 mins. I said I didn’t want to wait any longer and that this wait was ridiculous and I was gonna give my business to somewhere that actually knows how to serve people.

Long story short, I have no idea how this place has above a 3 star rating on google reviews. It needs to have lower than a 1. On yelp, it’s 1.9 out of 5. That sounds more accurate but honestly I hope this place trains better people or just gets shut down.

Atmosphere: 1

Food: 1

Service: 1

I ordered two cobb salads and part of the lettuce was slimy. The manager couldn't/ wouldn't do anything about it. I was very disappointed and dissatisfied with the whole experience.
I wouldn't go to the Lancaster, SC location.
Your better off going to another restaurant.

Atmosphere: 1

Food: 1

Service: 1

Horrible i was in line for 20 mins waiting and i pulled up at zaxby's at 1030 it was about 6 cars in line 2 pull out of line after 10 of me being there. So at 1050 a young lady walk to the back door an said we not taking any more orders because we dont have no tenders that is ready to cook. First of all who said i wanted chicken tenders? I was honestly there for fries and a drink. I wasted 20 mins

Service: 1