Zaxby's Chicken Fingers & Buffalo Wings

Zaxbys in Lancaster is always hit or miss on how long it takes to get your food. Today it took 20to 25 minutes to get 4 pieces of chicken and fries. Sometimes it only takes 5 minutes. Roll the dice. . .

Atmosphere: 4

Food: 4

Service: 2

Needs to be cleaned up some but overall good.

Atmosphere: 3

Food: 4

Service: 4

Recommended dishes: Zaxbys Spicy Signature Sandwich

I never seen a fast food joint so slow.

2nd visit to this location was last night. Drive thru slow with 3 cars in front of me waiting to order but only 1 customer inside. I went thru drive thru so I wouldn't have to pull my disabled mom out. My sister went inside. It took 25 minutes to get our order of the finger plates. No coleslaw in meal and I ordered drinks without ice but got ice. The food was not right out the fryers but not cold thankfully. My sister said there were plenty of employees inside working so no reason to be so slow.

Atmosphere: 1

Food: 2

Service: 1

Terrible service again ! We’ve tried and tried. Absolutely terrible !!

Atmosphere: 1

Food: 1

Service: 1

So this place would normally get a higher rating, but the experience I had today has lowered that bar far. After placing an online order for noon, I waited till well past 12:30 only to be told customers who just placed an order would be worked on before mine simply because of ordering a family meal. This is a terrible way to run a restaurant or any business

Atmosphere: 2

Food: 4

Service: 1

Zaxby's in Lancaster had really gotten awful!!! They're always out of everything, the food is not even as good as it used to be, they never seasons their fries. the food cost to much for the quality!!!!! The last few times we have been they have been out of every drink choice and almost all food choices on the menus! Definitely not waisting my money at this place anymore. Not only that the service is like the workers would rather be anywhere but there working they act like they hate the world and everything else

Atmosphere: 1

Food: 1

Service: 1

the disrespect of the the people here is absolutely insane. i was trying to put my 2 drinks the women in drive thru JUST gave me in my cupholders and the women says “EXCUSE ME!?” as in telling me to grab my food. Patience honey you ever heard of it cause you sure need it. not sure of her name but this needs to be fixed.

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Chicken Fingers with Fries

Staff were on phones and discussing making their own food rather than serving customers. Waited over 30 minutes for food to be prepared when there were only two customers in the entire store.

Atmosphere: 1

Food: 1

Service: 1

They lack direction and management. The drive through is from slow to stop. Most times they still mess up the order. Is there no pride in your work anymore

30 minutes in drive thru we are only excepting card because we are to lazy to count cash food cold fries hard soda taste like water because they won’t fix there fountain drinks because they don’t know how poor management Texas toast was burnt shut the doors before it’s to late

Atmosphere: 1

Food: 1

Service: 1

please at all cost avoid going to this place. Food is trash. Their customer service is absolutely horrendously terrible. You can’t get anyone to come the the speaker at the the drive through. Staff are always rude and more worried about socializing than your food. This place just needs to shut there doors. HORRIBLE HORRIBLE HORRIBLE. Better off driving to the one in indian land. Never seen a place so un managed it’s ridiculous

Atmosphere: 1

Food: 1

Service: 1

This is the worst Zaxby's I have ever been to in my life. The service is horrible. The crew members are rude, lazy, and don't care. My coke was flat. My food was burnt. Toast was stale and old. I will never go back to this store for in Lancaster

Spent 30.00 dollars on sloppy burned food… This is my second time . Use to love this place really has went downhill.. Had to wait forever… Never again waste of money.

Waited at speaker box for 5mins for anyone to answer, when asked if they still had something I didn't get "yes", I was asked "what do you want to drink?" (so my question was ignored), while waiting at window for my drinks someone brought food out to 5 cars in parking spots & one waiting on the curb. I watched 3 of those customers go in after getting there food & came out with sauces & one apparently didnt receive all of her order. Once handed my drink I was told to pull forward to the curb & I sat as they watched the 4 cars behind me get told to pull forward to a parking. I'm writing this review as I wait for my food & it's currently been 20mins since I first arrived to the speaker box so I can't even rate the food but it's not worth the wait.

Atmosphere: 1

Service: 1