Zaxbys Chicken Fingers & Buffalo Wings

It’s always something. Don’t accept card in drive through.

Zaxbys in Lancaster use to be so much better than what it is now. I don’t know who they got working up in there but whoever they are don’t do their job right. If theres a line you have to wait 30 mins just to get to the damn speaker. And when you do finally pay for your food they ask you to pull up front and wait another 15 mins. REDICULOUS! And the restaurant needs a new manager too cause how are you gone be okay with all these bad reviews and not gone do anything to fix the problems???

Service: 1

Chicken was alright, a bit chewy, otherwise sauce and everything else was good.

Atmosphere: 5

Food: 4

Service: 5

If I could rate lower I would. This is consistently by far the worst Zaxbys location I have visited, which is a shame since the next closest location is 30 minutes away.

I’ve had experiences where I’ve been the only car in the drive thru and no visible people in the dining room. Somehow it still took over 25 minutes for me to get an order of 5 fingers and fries.

Tonight was infuriating, I thought I would get ahead of the usual 40 minute plus drive thru line and order ahead for pickup. I arrived at 7:15pm to pickup my order. The store changed it from curbside to in-store which was no problem. I go to the door and it’s locked, flagged down someone from inside and they tell me I have to go through the drive thru to pickup my order (completely defeats the purpose of order ahead, and uneasy as I was able to see at least 7 employees from the door). I asked if I could just cancel it and they said they can’t refund the order from the store and I’d have to cancel on the app. There is no cancel button on the app. So there we sat for over 30 minutes in the drive thru to figure out how we could refund and the answer we got was to contact corporate for a refund.

I see the corporate is responding to most of the bad review on this location (of which there are many) but where is the corporate intervention here? It’s been years of subpar service.

Atmosphere: 1

Food: 3

Service: 1

Really good food!

Atmosphere: 5

Food: 5

Service: 5

Food is not good a bunch of kids cooking they don't care about quality food.

Atmosphere: 2

Food: 1

Service: 2

Great place to eat, they try their best and they may be short staff but they make sure the orders will get done

Very slow and the area around the back door needs to be cleaned up.

Only Two employees was working,sad very sad. The door to dine-in was close..

Atmosphere: 1

Food: 4

Service: 2

waited in line for 20 minutes the staff is not friendly and take forever

Atmosphere: 1

Food: 4

Service: 1

Great food and service!

Atmosphere: 5

Food: 5

Service: 5

What Atmosphere ? This place really needs to close . The online ordering system they have is terrible. The was drive through only that day . I had to walk to drive through window and then was asked to get in the drive through line that was backed up . I said no I would get it here now or I will leave . Never again this is off my list .

Atmosphere: 1

Food: 3

Service: 1

Absolutely filthy. Every table was gross and had crumbs. Bathroom soap dispenser and paper towel holders were off the wall. A layer or black grime on the floor, walls and chairs. Unbelievably gross! The health department needs to make a visit. Waited 30 min for a salad.

Atmosphere: 1

Food: 3

Service: 1

Make sure you check your order before leaving! I purchased a zalad online and was not given my dressing ! Horrible customer service due to not completing order correctly! That's why their rating is low !

Atmosphere: 1

Food: 3

Service: 1

After reading previous reviews, I noticed a common theme: the owner acknowledges the issues, but nothing actually improves.

The customer service is terrible. Employees are on their phones—talking, FaceTiming, and distracted—while taking orders. Their phone chargers are even plugged into the walls as they focus more on their screens than the customers.

On top of that, the attitude when you point out a mistake in your order is unacceptable. Instead of correcting the issue professionally, you’re met with rudeness and indifference.

Unfortunately, I cannot recommend coming back. It’s clear that feedback isn’t being taken seriously, and the service continues to decline.