Ordered online and was charged. Went to the store and there was an employee inside making an order for someone else in store.
She had locked the door as I attempted to walk up and told me they were closed? At 530 on a Friday?
I stool outside and held my app showing my order to the window while knocking until she came to the door. This owner/franchisee needs to clean house of bad employees.
Will not return to this location; if this were to happen again and I can’t get my food on my way home from work I would be awfully upset. Also there is no way that I can see to contest the order or get a refund.
Service: 1
Kelli Wilson
Always very fresh food, clean restaurant and very friendly people. Best Subway in the area, would recommend!
Atmosphere: 5
Food: 5
Service: 5
Jesse Grathoff
Online ordering is pointless. Regardless of how much time you give them you will wait as if you just walked in.
Atmosphere: 2
Food: 2
Service: 2
Saprina Davis
My girlfriend and I stopped here for lunch today. The best subs
Atmosphere: 5
Food: 5
Service: 5
Noah Hayes
Subway is always good, no need for explanation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Spicy Italian, Baked Lay's BBQ, Oven Roasted Turkey & Ham, Lay's BBQ, Vitamin Water xxx, Subway Club, Elite Chicken & Bacon Ranch, Grilled Chicken, The Hotshot Italiano, Monster Energy Zero Ultra
Blad Mora
Very good service ✨it is a excellent place
Tom Woodruff
The worker had big attitude.
Atmosphere: 3
Food: 3
Service: 3
brianj875
It has been a long time since I’ve seen customer service this bad, but today at the Subway on Rt. 9 in Little River, customer service hit a new low. We placed an online order at Subway and when we went in to pick it up, the employee (no name tag but said her name was Ysiri) said the order did not come through. She told us we probably ordered from another store. We tried to show her the order on our phone but she did not want to look at it. I asked what the address of the store is and she said she didn’t know. We were at the right store by the way. Next she said there’s nothing she can do. When we said we ordered through the app and paid she said it’s not her problem. I asked her how we could fix this and again was told it’s not her problem. We asked for a manager, but she said the manager went home an hour ago. We asked her to call her manager and upon the second request she dialed her phone and handed it to me. The one saving Grace here is the manager, Tammy. I told Tammy what had happened and Ysiri yelled, “He’s lying”. Tammy was able to fix the problem. Customer service is what makes businesses successful and I’m sure this is not how Subway trains their employees but to have an employee act like this with customers is unacceptable.
Scott Rosene
I ordered in advance using the app and was told on app it was building and would be ready when I arrived. Employee was unaware of order on my arrival until she looked it up. App ordering to save time is useless. Also app has no way to dispute failed orders or refund when order is handled improperly. Locking exit doors during business hours also seems a fire hazard. Won't be back to this store anytime soon.
Atmosphere: 2
Food: 4
Service: 1
mark kimrey
Please bring back the honey mustard sauce. Whatever sauce you're. Running As of now. Taste like garbage bring back the old one and put the new 1 on something else. You will lose lots of customers for this.
Looked at Subways menu online and the Chicken, bacon ranch wrap sounded good. It listed all the items on the sandwich. So I told my husband to get me that. My husband called me from Subway asking me what I wanted on it and I said what it states on their menu. The person did not know what was on it. Why does Subway go to the trouble of making up these different sandwiches and their employees don't know how to make them? All they know is to put on what you tell them. Won't get that again
IAMQUEEN Outlaw
Came in tonight and met an awesome person. James was great He made my sandwich exactly the way I asked him to down to every ingredient. He even toasted the Italian herbs and cheese bread with cheese on each side just right like that old fashioned cheese toast from the oven. Thanks James for your services
Ordered online and was charged. Went to the store and there was an employee inside making an order for someone else in store.
She had locked the door as I attempted to walk up and told me they were closed? At 530 on a Friday?
I stool outside and held my app showing my order to the window while knocking until she came to the door. This owner/franchisee needs to clean house of bad employees.
Will not return to this location; if this were to happen again and I can’t get my food on my way home from work I would be awfully upset. Also there is no way that I can see to contest the order or get a refund.
Service: 1
Always very fresh food, clean restaurant and very friendly people. Best Subway in the area, would recommend!
Atmosphere: 5
Food: 5
Service: 5
Online ordering is pointless. Regardless of how much time you give them you will wait as if you just walked in.
Atmosphere: 2
Food: 2
Service: 2
My girlfriend and I stopped here for lunch today. The best subs
Atmosphere: 5
Food: 5
Service: 5
Subway is always good, no need for explanation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball Marinara, Spicy Italian, Baked Lay's BBQ, Oven Roasted Turkey & Ham, Lay's BBQ, Vitamin Water xxx, Subway Club, Elite Chicken & Bacon Ranch, Grilled Chicken, The Hotshot Italiano, Monster Energy Zero Ultra
Very good service ✨it is a
excellent place
The worker had big attitude.
Atmosphere: 3
Food: 3
Service: 3
It has been a long time since I’ve seen customer service this bad, but today at the Subway on Rt. 9 in Little River, customer service hit a new low. We placed an online order at Subway and when we went in to pick it up, the employee (no name tag but said her name was Ysiri) said the order did not come through. She told us we probably ordered from another store. We tried to show her the order on our phone but she did not want to look at it. I asked what the address of the store is and she said she didn’t know. We were at the right store by the way. Next she said there’s nothing she can do. When we said we ordered through the app and paid she said it’s not her problem. I asked her how we could fix this and again was told it’s not her problem. We asked for a manager, but she said the manager went home an hour ago. We asked her to call her manager and upon the second request she dialed her phone and handed it to me. The one saving Grace here is the manager, Tammy. I told Tammy what had happened and Ysiri yelled, “He’s lying”. Tammy was able to fix the problem. Customer service is what makes businesses successful and I’m sure this is not how Subway trains their employees but to have an employee act like this with customers is unacceptable.
I ordered in advance using the app and was told on app it was building and would be ready when I arrived. Employee was unaware of order on my arrival until she looked it up. App ordering to save time is useless. Also app has no way to dispute failed orders or refund when order is handled improperly. Locking exit doors during business hours also seems a fire hazard. Won't be back to this store anytime soon.
Atmosphere: 2
Food: 4
Service: 1
Please bring back the honey mustard sauce. Whatever sauce you're. Running As of now. Taste like garbage bring back the old one and put the new 1 on something else. You will lose lots of customers for this.
Restaurantji Recommends
Great place
Atmosphere: 5
Food: 5
Service: 5
Great stsff
Atmosphere: 5
Food: 5
Service: 5
My to go to subs
Atmosphere: 5
Food: 5
Service: 5
Looked at Subways menu online and the Chicken, bacon ranch wrap sounded good. It listed all the items on the sandwich. So I told my husband to get me that. My husband called me from Subway asking me what I wanted on it and I said what it states on their menu. The person did not know what was on it. Why does Subway go to the trouble of making up these different sandwiches and their employees don't know how to make them? All they know is to put on what you tell them. Won't get that again
Came in tonight and met an awesome person. James was great He made my sandwich exactly the way I asked him to down to every ingredient. He even toasted the Italian herbs and cheese bread with cheese on each side just right like that old fashioned cheese toast from the oven. Thanks James for your services
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