it's sad that the 321 N Cedar Bluff Rd, Knoxville, TN 37923 location is the WORST location possible. $17.46 and we would have gotten more and better food from a McDonald's happy meal. on to of the chicken being gray inside the breeding and gray an off taste
James Pohl
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Trace McCoy
Food was good until they told me I couldn't get a refill on a drink?? Takes 5 seconds. News to me
Atmosphere: 4
Food: 3
Service: 4
dewm dewm
I got a burger cook out style. It was edible nothing special it was a patty with onions and chili on it I ate it.
Atmosphere: 3
Food: 3
Service: 3
TAY SCOTT
I visited this location today to get a chicken quesadilla cookout tray and ended up biting down on what seemed like a rock that disintegrated and left flavorless sand in my mouth. I've also heard a lot of negatives about the restaurant's sanitization so it's honestly my fault. From personal experience and after reading many different reviews I strongly believe this cookout doesn't care about food quality and it will vary Wildy depending on who's preparing food and how you interact with them via the intercom unlike the location on Harden st in Columbia who is always professional and diligent. if your ever hungry in Columbia definitely stop by so you understand just how lack luster this location is. 2/10 do not recommend.
Atmosphere: 2
Food: 1
Service: 3
Lisa Maldonado
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
Jo C. M. Cager
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Melonie Gale
I didn't receive all my food and my receipt said $18.01 but my credit card was charged $26.53 this place is a joke. I recommend for ppl to avoid this place. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Tim Hoeker
It's takeout only so we didn't eat.
Max
Messed up my whole order! Argued with me about doubling up on sides then forgot them. I ordered a burger ALL THE WAY and received a burger with TWO pickles on it. The food was clearly thrown together and was honestly not even that good. A waste of time and money!
said plain sandwich three times. still get a sandwich with everything. almost everytime i go.
Dustin Kilgore
Always something missing from the order
Denise Roberson-Sircy
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
Suzanne Beck
We ate there this past Wednesday after church. We've eaten at a lot of cook outs before but this one is in Lugoff SC just a drive through. Sometimes you can tell at all restaurants if they fix your food in a hurry but the ones we got this time could have been in a magazine. Both our hamburger's and the onion rings were perfect also. Thanks so much ❤️
it's sad that the 321 N Cedar Bluff Rd, Knoxville, TN 37923 location is the WORST location possible. $17.46 and we would have gotten more and better food from a McDonald's happy meal. on to of the chicken being gray inside the breeding and gray an off taste
Newport News store. Wife and I are out on a date night and go to the drive thru for milkshakes. Listening to the voice a guy is taking my order and after mentioning the first item he stops and says is that all. Basically I’m interrupted then a lady takes over so I start the order from scratch and she to interrupts me before I can even finish mentioning the first item so again I start the ordering from scratch and I ask her to let me finish speaking and wouldn’t let me. I did make it known by changing the tone of my voice that I was not happy with her interrupting me. Also they must have done something with their headsets while I was at the order screen because a loud noise came from the ordering screen and now I have pain in my left ear because the noise was too loud. As we proceeded to the window we picked up our milkshakes and paid for them. We were only given straws and no spoons for our milkshakes. Not sure if it was deliberate or if the store was out of stock on spoons but that made our date night less enjoyable since we had to use our straws as spoons on fresh frozen milkshakes. Il still go to cookout but not the Newport News location until the female employee improves her attitude towards customers.
Food was good until they told me I couldn't get a refill on a drink?? Takes 5 seconds. News to me
Atmosphere: 4
Food: 3
Service: 4
I got a burger cook out style. It was edible nothing special it was a patty with onions and chili on it I ate it.
Atmosphere: 3
Food: 3
Service: 3
I visited this location today to get a chicken quesadilla cookout tray and ended up biting down on what seemed like a rock that disintegrated and left flavorless sand in my mouth. I've also heard a lot of negatives about the restaurant's sanitization so it's honestly my fault. From personal experience and after reading many different reviews I strongly believe this cookout doesn't care about food quality and it will vary Wildy depending on who's preparing food and how you interact with them via the intercom unlike the location on Harden st in Columbia who is always professional and diligent. if your ever hungry in Columbia definitely stop by so you understand just how lack luster this location is. 2/10 do not recommend.
Atmosphere: 2
Food: 1
Service: 3
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
I didn't receive all my food and my receipt said $18.01 but my credit card was charged $26.53 this place is a joke. I recommend for ppl to avoid this place. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
It's takeout only so we didn't eat.
Messed up my whole order! Argued with me about doubling up on sides then forgot them. I ordered a burger ALL THE WAY and received a burger with TWO pickles on it. The food was clearly thrown together and was honestly not even that good. A waste of time and money!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
said plain sandwich three times. still get a sandwich with everything. almost everytime i go.
Always something missing from the order
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
We ate there this past Wednesday after church. We've eaten at a lot of cook outs before but this one is in Lugoff SC just a drive through.
Sometimes you can tell at all restaurants if they fix your food in a hurry but the ones we got this time could have been in a magazine. Both our hamburger's and the onion rings were perfect also.
Thanks so much ❤️
Atmosphere: 5
Food: 5
Service: 5
Fresh food.
Atmosphere: 5
Food: 5
Service: 5
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