I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
Ken Cecil
Tonight my experince was very dissapointing, I went to order a huge steak style cheesburger only to find out they no longer offer a huge. They gave me a big double which the patties were not as big as a regular burger and still charged me charged me the double price. It looks as if the prices are increasing and the portion size is decreasing. Good luck if this continues.... This was at a location in High Point, NC.
Beth Dixon
Fried okra was over cooked. But the bbq was good.
Atmosphere: 4
Food: 4
Service: 4
AlexMay 0401
Customer service, food, and prices are mid. Not to be expected, but no frills. Cookout used to be decent. For a newer location, the food is subpar. Once you open your balled up aluminum foil and arrange your burger back together, you will see that the patties are very small. Unfortunately, best part about my burger was the onions. The chicken wrap is actually a chicken nugget with 2 pieces of lettuce and pinch of cheese. I cringe to say this, but the fast food burger place across the street may be better choice in comparison.
Atmosphere: 3
Food: 1
Service: 3
Charity Johnson
Horrible! When ordering at the Tifton location, the young gal working the counter taking orders was HORRIBLE!! She used the F word towards us on about 6 occasions and no other employee said a word. She’s full of total disrespect, and extremely hateful! She should terminated or required to take some hospitality training!! You young lady SUCK!!
Laurel Webb
My husband and I & My son ate there last night. It was my son's first time eating there & he just absolutely Loved it and wanted to give them a 5 Star ⭐⭐⭐⭐⭐ rating! 😊 The service was great and our food was delicious and ready within 5-6 minutes after ordering. And that was dining in not going through drive thru. This was mine and my husband's 2nd time eating there & it was really good the first time as well. My son really liked the food that he told the lady who took our order all about it and everything. And told her that he became their #1 fan & how everyone should come eat there. He was so thankful for us taking him and wanted to keep telling the lady how pleased he was, that she ended up making him a chocolate milkshake at no charge. He was so excited ☺️☺️ and then me and my husband ended up ordering us milkshakes as well !!
Bethany G. Serinken
There is no “sit down” option to eat inside. You order, pay, and pick up from outside the building. I was surprised by this. I didn’t come during a high traffic time, but I can imagine it gets very busy and inefficient, especially with competing with the drive- thru.
We believe one of our orders from the tray was not correct, as we ordered the same food item from another location, and this one was different. However, the food was to standard of all Cook Outs and we were not disappointed.
Atmosphere: 3
Food: 4
Service: 3
Bobby Cunningham
Cook-out never disappoints. Chicken finger sandwich is an all timer and fried okra slaps. The burgers are delicious and my wife swears by the BBQ sandwich. And everything is so cheap. 10/10 can't be beat.
Atmosphere: 5
Food: 5
Service: 5
Marie G
I love Cook Out and I love the milkshakes. I stopped in for a peach milkshake but I am a little disappointed. You can't put 2 slices of peaches at the bottom of a vanilla shake and call it a peach one. I even put a wide straw in there and found out I wasn't getting peach pieces but the straw was trying to pull up the whole dang slice🤦🏽♀️
Always something missing from the order
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
Tonight my experince was very dissapointing, I went to order a huge steak style cheesburger only to find out they no longer offer a huge. They gave me a big double which the patties were not as big as a regular burger and still charged me charged me the double price. It looks as if the prices are increasing and the portion size is decreasing. Good luck if this continues.... This was at a location in High Point, NC.
Fried okra was over cooked. But the bbq was good.
Atmosphere: 4
Food: 4
Service: 4
Customer service, food, and prices are mid. Not to be expected, but no frills. Cookout used to be decent. For a newer location, the food is subpar. Once you open your balled up aluminum foil and arrange your burger back together, you will see that the patties are very small. Unfortunately, best part about my burger was the onions. The chicken wrap is actually a chicken nugget with 2 pieces of lettuce and pinch of cheese. I cringe to say this, but the fast food burger place across the street may be better choice in comparison.
Atmosphere: 3
Food: 1
Service: 3
Horrible! When ordering at the Tifton location, the young gal working the counter taking orders was HORRIBLE!! She used the F word towards us on about 6 occasions and no other employee said a word. She’s full of total disrespect, and extremely hateful! She should terminated or required to take some hospitality training!! You young lady SUCK!!
My husband and I & My son ate there last night. It was my son's first time eating there & he just absolutely Loved it and wanted to give them a 5 Star ⭐⭐⭐⭐⭐ rating! 😊 The service was great and our food was delicious and ready within 5-6 minutes after ordering. And that was dining in not going through drive thru. This was mine and my husband's 2nd time eating there & it was really good the first time as well. My son really liked the food that he told the lady who took our order all about it and everything. And told her that he became their #1 fan & how everyone should come eat there. He was so thankful for us taking him and wanted to keep telling the lady how pleased he was, that she ended up making him a chocolate milkshake at no charge. He was so excited ☺️☺️ and then me and my husband ended up ordering us milkshakes as well !!
There is no “sit down” option to eat inside. You order, pay, and pick up from outside the building. I was surprised by this. I didn’t come during a high traffic time, but I can imagine it gets very busy and inefficient, especially with competing with the drive- thru.
We believe one of our orders from the tray was not correct, as we ordered the same food item from another location, and this one was different. However, the food was to standard of all Cook Outs and we were not disappointed.
Atmosphere: 3
Food: 4
Service: 3
Cook-out never disappoints. Chicken finger sandwich is an all timer and fried okra slaps. The burgers are delicious and my wife swears by the BBQ sandwich. And everything is so cheap. 10/10 can't be beat.
Atmosphere: 5
Food: 5
Service: 5
I love Cook Out and I love the milkshakes. I stopped in for a peach milkshake but I am a little disappointed. You can't put 2 slices of peaches at the bottom of a vanilla shake and call it a peach one. I even put a wide straw in there and found out I wasn't getting peach pieces but the straw was trying to pull up the whole dang slice🤦🏽♀️
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
Love this cookout. Drive through can get long but worth the wait!
Food was good but service was terrible !
Atmosphere: 1
Food: 4
Service: 1
Messed up order
Atmosphere: 1
Food: 1
Service: 1
Great place for late night pick up
Atmosphere: 4
Food: 4
Service: 4
great service, kind employees and food is good
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