Food was good until they told me I couldn't get a refill on a drink?? Takes 5 seconds. News to me
Atmosphere: 4
Food: 3
Service: 4
dewm dewm
I got a burger cook out style. It was edible nothing special it was a patty with onions and chili on it I ate it.
Atmosphere: 3
Food: 3
Service: 3
TAY SCOTT
I visited this location today to get a chicken quesadilla cookout tray and ended up biting down on what seemed like a rock that disintegrated and left flavorless sand in my mouth. I've also heard a lot of negatives about the restaurant's sanitization so it's honestly my fault. From personal experience and after reading many different reviews I strongly believe this cookout doesn't care about food quality and it will vary Wildy depending on who's preparing food and how you interact with them via the intercom unlike the location on Harden st in Columbia who is always professional and diligent. if your ever hungry in Columbia definitely stop by so you understand just how lack luster this location is. 2/10 do not recommend.
Atmosphere: 2
Food: 1
Service: 3
Lisa Maldonado
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
Jo C. M. Cager
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Melonie Gale
I didn't receive all my food and my receipt said $18.01 but my credit card was charged $26.53 this place is a joke. I recommend for ppl to avoid this place. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
Tim Hoeker
It's takeout only so we didn't eat.
Max
Messed up my whole order! Argued with me about doubling up on sides then forgot them. I ordered a burger ALL THE WAY and received a burger with TWO pickles on it. The food was clearly thrown together and was honestly not even that good. A waste of time and money!
Atmosphere: 1
Food: 1
Service: 1
Lora-Leigh Langston
said plain sandwich three times. still get a sandwich with everything. almost everytime i go.
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
Suzanne Beck
We ate there this past Wednesday after church. We've eaten at a lot of cook outs before but this one is in Lugoff SC just a drive through. Sometimes you can tell at all restaurants if they fix your food in a hurry but the ones we got this time could have been in a magazine. Both our hamburger's and the onion rings were perfect also. Thanks so much ❤️
Atmosphere: 5
Food: 5
Service: 5
E R
Fresh food.
Atmosphere: 5
Food: 5
Service: 5
Ken Cecil
Tonight my experince was very dissapointing, I went to order a huge steak style cheesburger only to find out they no longer offer a huge. They gave me a big double which the patties were not as big as a regular burger and still charged me charged me the double price. It looks as if the prices are increasing and the portion size is decreasing. Good luck if this continues.... This was at a location in High Point, NC.
Webb Fullmer
Charged me for a huge Coke and handed me a medium they said they only give out huge cups for sweet tea since when just got a huge Coke last week
Food was good until they told me I couldn't get a refill on a drink?? Takes 5 seconds. News to me
Atmosphere: 4
Food: 3
Service: 4
I got a burger cook out style. It was edible nothing special it was a patty with onions and chili on it I ate it.
Atmosphere: 3
Food: 3
Service: 3
I visited this location today to get a chicken quesadilla cookout tray and ended up biting down on what seemed like a rock that disintegrated and left flavorless sand in my mouth. I've also heard a lot of negatives about the restaurant's sanitization so it's honestly my fault. From personal experience and after reading many different reviews I strongly believe this cookout doesn't care about food quality and it will vary Wildy depending on who's preparing food and how you interact with them via the intercom unlike the location on Harden st in Columbia who is always professional and diligent. if your ever hungry in Columbia definitely stop by so you understand just how lack luster this location is. 2/10 do not recommend.
Atmosphere: 2
Food: 1
Service: 3
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
I didn't receive all my food and my receipt said $18.01 but my credit card was charged $26.53 this place is a joke. I recommend for ppl to avoid this place. I won't be back.
Atmosphere: 1
Food: 1
Service: 1
It's takeout only so we didn't eat.
Messed up my whole order! Argued with me about doubling up on sides then forgot them. I ordered a burger ALL THE WAY and received a burger with TWO pickles on it. The food was clearly thrown together and was honestly not even that good. A waste of time and money!
Atmosphere: 1
Food: 1
Service: 1
said plain sandwich three times. still get a sandwich with everything. almost everytime i go.
Always something missing from the order
Restaurantji Recommends
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
We ate there this past Wednesday after church. We've eaten at a lot of cook outs before but this one is in Lugoff SC just a drive through.
Sometimes you can tell at all restaurants if they fix your food in a hurry but the ones we got this time could have been in a magazine. Both our hamburger's and the onion rings were perfect also.
Thanks so much ❤️
Atmosphere: 5
Food: 5
Service: 5
Fresh food.
Atmosphere: 5
Food: 5
Service: 5
Tonight my experince was very dissapointing, I went to order a huge steak style cheesburger only to find out they no longer offer a huge. They gave me a big double which the patties were not as big as a regular burger and still charged me charged me the double price. It looks as if the prices are increasing and the portion size is decreasing. Good luck if this continues.... This was at a location in High Point, NC.
Charged me for a huge Coke and handed me a medium they said they only give out huge cups for sweet tea since when just got a huge Coke last week
Atmosphere: 1
Food: 2
Service: 1
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