Zaxby's Chicken Fingers & Buffalo Wings

Drive thru only for no reason. Inconsiderate inconvenient. Would not waste my money here.

Stopped in on our way home and had placed a mobile order that was supposed to be ready at 5:03. When I got there (4:58) it was not on the mobile order shelf. We waited a few minutes thinking it wasn’t ready, but would come up soon. We did notice from the time we walked in a bag was sitting on the counter behind an employee. At 5:05, we asked said employee if our food would be ready soon (that bag was still there). He said “No, they’re still working on it”. And proceeded to hang our receipt up on the window, but never asked anyone. At 5:15 (now 17 minutes after we arrived and saw the bag) we asked a different employee if our food was still being worked on. That employee grabbed the bag from the counter and said it was ours. I politely explained to him that because we know it was sitting there for at least 17 minutes AND we had asked already, we would like it to be remade. He said he completely understood, approached his manager, and from what I could see explained. She & another man come over now and he tells us rudely “We understand you’re upset, but we don’t remake food.” My husband explained to him again what happened, reiterating that had the employee just properly checked as he should have, this wouldn’t have happened. The female manager (short, black & blonde hair) was very rude and said “it’s only been sitting there for 5 minutes.” I explained that I knew that it had been at least 17 minutes & AGAIN that we had already asked an employee who failed to do his due diligence. They argued with us for another moment before saying with attitude that they would remake it but next time would not. Don’t worry! We won’t be back so it doesn’t matter. They “remade” the food and it was still room temperature at best so I’m sure they just let the food continue to sit there when they took it in the back. While standing in the back “remaking our food” you could see the same female manager with no gloves on scratching her hair while standing over the line of food. Overall the staff was rude & unprofessional. The sanitation is NOT there. 0/10 don’t waste your time.

The food was good, my favorite was the fries and the cheesecake bites with strawberry dip. I liked the kickin chicken sandwich, messy bit good. A quick eat.

The food was great, but it was my familys first time trying Zaxbys and the service aspect of our experience was pretty subpar. I wonder if I’ll face the same “customers are so annoying” attitude if I walk into another zaxbys in the future. I was eager to try this restaurant, so it’s upsetting when the people that work there can’t wait to watch me leave them alone as soon as I walk up to the register.

It's impressive how these creatures don't know how to read an order. I didn't get any sauce that I ordered. My Signature sandwich that I ordered with cheese, bacon, and no pickles was missing the cheese, the bacon, and HAD pickles. It's just impressive how these animals can't handle figuring out how to read.

I ordered the Chicken Bacon Ranch Loaded Fries, extra ranch, and they exceeded my expectations!! My order came out fast, and had a generous amount of Ranch to my surprise! (Other locations either didn't add more, or just a tiny bit.) Fast, friendly service! Good food! I will be coming back again!!

The food was hot and good, but the service ughhhh.

Horrible chicken tenders 😫

We are a big Zaxbys fans. Unfortunately at this locations they want to charge for the Zax sauce. We ordered 3 menus, how can they be so stingy LMAO

They need to season the fries better but that was the only thing

The food and service was amazing.

Since it was my 1st time i asked for their suggestion and they suggested ckn fingers it wasnt the best

Excellent and friendly service. The Zax Pack was delicious.

Atmosphere: 5

Food: 5

Service: 5

All round just bad, the.food.is mid, and the prices are ridiculous

Atmosphere: 1

Food: 1

Service: 1

Very very unfriendly!

Atmosphere: 1

Food: 5

Service: 4