We have visited this Subway location occasionally in the past, mainly because of the friendly and helpful service from one particular employee, a woman originally from Chicago. Her customer service was the main reason we kept coming back.
Over time, however, the overall experience has changed. Recently, the owner has been present more often, seemingly stepping in due to staff shortages. Unfortunately, from our personal experience, this explains many of the negative reviews we had previously read and can now relate to.
During our last visit, we noticed very small portions of vegetables such as cucumbers and jalapeños, and the overall value for the price felt lacking. This is our personal perception, but it added to the feeling that cost-cutting may be prioritized over customer satisfaction.
What made us most uncomfortable was the atmosphere created by the owner. We felt intensely stared at for an extended period of time, which made us feel unwelcome and uneasy as customers. We usually like to sit and eat inside, but due to this discomfort, we decided to leave.
Additionally, we observed behavior that raised hygiene concerns from our point of view, which we found disturbing.
After we left the restaurant, the owner followed us outside and confronted my husband in an aggressive and unprofessional manner. When we explained that we felt uncomfortable, we were told that we should not return to the restaurant. We have no intention of doing .
Due to the seriousness of this experience, we have informed Subway corporate about this incident and are awaiting a response.
Overall, this visit demonstrated a lack of professionalism, empathy, and respect toward customers. It is deeply disappointing, especially considering that we had been regular guests and genuinely appreciated the efforts of the friendly staff.
Based on our personal experience, we can only agree with many of the existing reviews regarding poor management and customer treatment. This was one of the most disrespectful dining experiences we have had in a long time
Atmosphere: 1
Food: 1
Service: 1
Joker
A family member recommended this location! Really friendly team I enjoyed eating here the family and employees are all very kind and hospitable the food was great and done very well the place is clean and the meats and veggies look fresh I will for sure be returning to this place Thank You very much to everyone!
Atmosphere: 5
Food: 5
Service: 5
Esmeralda Del Rosario
Don't come here I’ll be driving extra to the next subway owner wife was rude and a few other were hanging out behind the counter without uniform, one of the workers was holding a child while toasting my bread it’s was all so unprofessional
Atmosphere: 1
Food: 1
Service: 1
Oscar Domínguez C.
I love this sandwiches and the service is great, polite and friendly staff
Atmosphere: 5
Food: 5
Service: 5
Fatema Huthaifa
This new owner changed the place Very clean and delicious food 😋
Atmosphere: 5
Food: 5
Service: 5
Keith Leake
The guy should really practice washing his hand after a cigarette. Before serving food. That’s the reason I walked out today.
Karen Mann
Amazing
Atmosphere: 5
Food: 5
Service: 5
Barbie A
The food is very nice and fresh very nice staff and a very clean place I enjoyed coming and will be returning again .
Atmosphere: 5
Food: 5
Service: 5
Barbara Smith
I wasn’t able to visit because when I arrived, they were closed, even though their posted hours indicated they should have been open.
Atmosphere: 1
Food: 1
Service: 1
lovell lovell
i was going to eat there but there was some crazy guy screaming and running around. avoid this location he seems like a regular.
Bad customer service and barely any meat, also I don’t understand why subway sends coupons to my area if the subway right next to my home doesn’t take them. This is the first and last time I go to this subway. Can’t believe I paid $13.38 for a piece of bread.
Atmosphere: 2
Food: 3
Service: 1
K Neal
I long suspected this subway intentionally shorted you on the meat and now I know for sure. An employee at another location showed me the “formula” for the beast and they shorted me one piece of of everything and gave me half the cheese. They’re literally keeping 30% of the product and charging you full price.
Food: 1
Leah Taylor
The gentleman that is working there today. I called up there to ask a question. He would not let me speak and hung up on me. I call back and he still would not let me speak. He told me he has to wait for the order to come through before he can make it. He would not let me explain to him what I was trying to do. I had a question. And it took getting attitude if this is the way Subway lets their employees talk to customers. It's a very sad thing I know any other service industry. Employees can't pull that kind of stuff. But if you have a customer calling to ask a question, your employees need to shut up. And listen, instead of trying to talk over them and making the customer get an attitude. I am very dissatisfied with his customer service
Service: 1
Ame C
Like others have mentioned, this location is neither coupon-friendly nor customer-friendly. When I showed a coupon, the owner looked m irritated and pointed angrily at a sign listing the sandwich options available with a coupon. After placing my order, I asked if I could have a cookie instead of chips, but he rudely told me I would have to pay for it separately. I felt so uncomfortable at the counter that I just paid for the cookie. I won’t be returning, and I’ll definitely be warning others to avoid this place. Also worth noting, there are signs everywhere stating that there are no public restrooms.
Atmosphere: 1
Food: 1
Service: 1
A W
Horrible customer service and they hardly put any meat on my sub. Like the meatball sub only had 2 small meatballs and the other subs barely had meat or toppings
We have visited this Subway location occasionally in the past, mainly because of the friendly and helpful service from one particular employee, a woman originally from Chicago. Her customer service was the main reason we kept coming back.
Over time, however, the overall experience has changed. Recently, the owner has been present more often, seemingly stepping in due to staff shortages. Unfortunately, from our personal experience, this explains many of the negative reviews we had previously read and can now relate to.
During our last visit, we noticed very small portions of vegetables such as cucumbers and jalapeños, and the overall value for the price felt lacking. This is our personal perception, but it added to the feeling that cost-cutting may be prioritized over customer satisfaction.
What made us most uncomfortable was the atmosphere created by the owner. We felt intensely stared at for an extended period of time, which made us feel unwelcome and uneasy as customers. We usually like to sit and eat inside, but due to this discomfort, we decided to leave.
Additionally, we observed behavior that raised hygiene concerns from our point of view, which we found disturbing.
After we left the restaurant, the owner followed us outside and confronted my husband in an aggressive and unprofessional manner. When we explained that we felt uncomfortable, we were told that we should not return to the restaurant. We have no intention of doing .
Due to the seriousness of this experience, we have informed Subway corporate about this incident and are awaiting a response.
Overall, this visit demonstrated a lack of professionalism, empathy, and respect toward customers. It is deeply disappointing, especially considering that we had been regular guests and genuinely appreciated the efforts of the friendly staff.
Based on our personal experience, we can only agree with many of the existing reviews regarding poor management and customer treatment. This was one of the most disrespectful dining experiences we have had in a long time
Atmosphere: 1
Food: 1
Service: 1
A family member recommended this location! Really friendly team I enjoyed eating here the family and employees are all very kind and hospitable the food was great and done very well the place is clean and the meats and veggies look fresh I will for sure be returning to this place Thank You very much to everyone!
Atmosphere: 5
Food: 5
Service: 5
Don't come here I’ll be driving extra to the next subway owner wife was rude and a few other were hanging out behind the counter without uniform, one of the workers was holding a child while toasting my bread it’s was all so unprofessional
Atmosphere: 1
Food: 1
Service: 1
I love this sandwiches and the service is great, polite and friendly staff
Atmosphere: 5
Food: 5
Service: 5
This new owner changed the place
Very clean and delicious food 😋
Atmosphere: 5
Food: 5
Service: 5
The guy should really practice washing his hand after a cigarette. Before serving food. That’s the reason I walked out today.
Amazing
Atmosphere: 5
Food: 5
Service: 5
The food is very nice and fresh very nice staff and a very clean place I enjoyed coming and will be returning again .
Atmosphere: 5
Food: 5
Service: 5
I wasn’t able to visit because when I arrived, they were closed, even though their posted hours indicated they should have been open.
Atmosphere: 1
Food: 1
Service: 1
i was going to eat there but there was some crazy guy screaming and running around. avoid this location he seems like a regular.
Restaurantji Recommends
Bad customer service and barely any meat, also I don’t understand why subway sends coupons to my area if the subway right next to my home doesn’t take them. This is the first and last time I go to this subway. Can’t believe I paid $13.38 for a piece of bread.
Atmosphere: 2
Food: 3
Service: 1
I long suspected this subway intentionally shorted you on the meat and now I know for sure. An employee at another location showed me the “formula” for the beast and they shorted me one piece of of everything and gave me half the cheese. They’re literally keeping 30% of the product and charging you full price.
Food: 1
The gentleman that is working there today. I called up there to ask a question. He would not let me speak and hung up on me. I call back and he still would not let me speak. He told me he has to wait for the order to come through before he can make it. He would not let me explain to him what I was trying to do. I had a question. And it took getting attitude if this is the way Subway lets their employees talk to customers. It's a very sad thing I know any other service industry. Employees can't pull that kind of stuff. But if you have a customer calling to ask a question, your employees need to shut up. And listen, instead of trying to talk over them and making the customer get an attitude. I am very dissatisfied with his customer service
Service: 1
Like others have mentioned, this location is neither coupon-friendly nor customer-friendly. When I showed a coupon, the owner looked m irritated and pointed angrily at a sign listing the sandwich options available with a coupon. After placing my order, I asked if I could have a cookie instead of chips, but he rudely told me I would have to pay for it separately. I felt so uncomfortable at the counter that I just paid for the cookie. I won’t be returning, and I’ll definitely be warning others to avoid this place. Also worth noting, there are signs everywhere stating that there are no public restrooms.
Atmosphere: 1
Food: 1
Service: 1
Horrible customer service and they hardly put any meat on my sub. Like the meatball sub only had 2 small meatballs and the other subs barely had meat or toppings
Atmosphere: 1
Food: 1
Service: 1
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