Went through drive through. They had me pull up to wait on food so their drive through numbers wouldn’t look bad. I finally back up back to window to ask status on it. They had attitude and were rude. I didn’t say anything and left it alone. Then another worker opens window with same attitude and said pull up and wait. I said, I have appointment and it’s been 15 minutes I can’t wait, just give me my money back.
She refused and slammed window shut. I sat there dumbfounded and was in process of looking up cooperation number, minute later food was magically ready. I’m typically not one to complain, things can take awhile to cook. However, the attitude and lack of professionalism was terrible. Believe one of the people was manager also!
Atmosphere: 1
Food: 5
Service: 1
Rosetta Mowbray
Never again. Customer service is lacking. Very rude. Got the order drink wrong. I had 4 drinks and asked for a carrier. She claimed they didn't have any. Had ordered 3 biggie bags and was handed two, asked to pull up to door. I requested receipt and was told it would be in the last bag that was brought out. It wasn't so I went it in to get it. I wasn't acknowledged for 5 minutes, when I finally was and requested the receipt, I was told that the drive thru one wasn't working. Whatever...I should have asked for my money back after seeing the interior. Looked like the door hasn't been cleaned in weeks. The floor was so sticky, this was not normal sticky. I wanted my receipt because I think I was overcharged. There's no need to be rude to your customers. If you don't like your job, find another.
Atmosphere: 1
Food: 2
Service: 1
Meagan Morrison
Horrible experience with this place.
Atmosphere: 1
Food: 1
Service: 1
Katherine Gibbs
They don't acknowledge customers, but! Certain ones. They make you feel very unease, I have gotten several drinks from there and the drinks tasted funny like the drink machine hadn't been cleaned or something wasn't clean about the drinks. I just don't recommend anyone eat at this place
Randy Lesley
Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Douglas Selbe
Drive thru-Ordered double burger. Also ordered large chili with onions and packets of their hottest sauce and ice tea. Got plain chili, no onions, no sauce, no spoon, no straw, no crackers. And I had to turn around and return since they forgot the tea. Be sure you order specific items like crackers, straw spoon. Be sure to check before you move your car. I'll take the hit for forgetting the tea but come on.
Food: 3
Service: 2
Whitney Westerfield
They are not taking people through the drive thru, so I go in. The host, Jennifer, was rude and didn't know what she was doing. She charged me for items I didn't order, I said whatever just give it to me and she caught an attitude. I ordered a fusion frosty, she tried to give me the wrong one, I said no thats not what I ordered, she gets a manager and the manager looks at the screen and says I only want what I ordered. So she makes the frosty again but doesn't do it right, I said that's still not right but I have to go. She said that's how it's made with a horrible attitude. A few customers walked out because the service is horrible. We need to be better in this world!
Atmosphere: 1
Service: 1
Kay
lazy as ever. make customers come in the store to order because they’re lazy
Atmosphere: 1
Food: 1
Service: 1
Ivey Cook
The customer service is horrible. They always want you to come in when you pull to the drive thru. At night food is cold. Fries are soggy and not even warm, cheese not melted on burgers.
Atmosphere: 1
Food: 2
Service: 1
Jennifer
Been in the drive-through window for over 10 minutes haven’t even been greeted multiple workers inside eating with a drive-through a full of people
Horrible wendys!2nd time I've placed a online order and had to wait 15-20mins after arrival for my food,which was cold.rude staff,told to hurry up and acted like it was a inconvenience to do the job,never again!
Atmosphere: 1
Food: 1
Service: 1
JC
Went through the drive thru and the lady tell me to give her a second and take a look at the menu, so I sit there for 8 mins and she comes to the intercom and say they not taking orders at the drive thru. Why tell me to hold and take a look at the menu and make me sit there 8 mins???? I understand if you short staffed, but still poor customer service.
Service: 1
Daniel Harrison
Very rude employees and now for the second time they tell me when I get to the pickup window that they don’t have something that I ordered on the app. I’m always missing items from my order. Worst Wendy’s I’ve ever been to.
Atmosphere: 1
Food: 1
Service: 1
Jewell Hall
Have been to the drive through on 2 different occasions in the past few weeks. First time I was there at 7:00 am and was told they were not open, would open at 7:10am. Second time they mumbled something, but caught something was down and couldn’t help me at that time.
Went through drive through. They had me pull up to wait on food so their drive through numbers wouldn’t look bad. I finally back up back to window to ask status on it. They had attitude and were rude. I didn’t say anything and left it alone. Then another worker opens window with same attitude and said pull up and wait. I said, I have appointment and it’s been 15 minutes I can’t wait, just give me my money back.
She refused and slammed window shut. I sat there dumbfounded and was in process of looking up cooperation number, minute later food was magically ready. I’m typically not one to complain, things can take awhile to cook. However, the attitude and lack of professionalism was terrible. Believe one of the people was manager also!
Atmosphere: 1
Food: 5
Service: 1
Never again. Customer service is lacking. Very rude. Got the order drink wrong. I had 4 drinks and asked for a carrier. She claimed they didn't have any. Had ordered 3 biggie bags and was handed two, asked to pull up to door. I requested receipt and was told it would be in the last bag that was brought out. It wasn't so I went it in to get it. I wasn't acknowledged for 5 minutes, when I finally was and requested the receipt, I was told that the drive thru one wasn't working. Whatever...I should have asked for my money back after seeing the interior. Looked like the door hasn't been cleaned in weeks. The floor was so sticky, this was not normal sticky. I wanted my receipt because I think I was overcharged. There's no need to be rude to your customers. If you don't like your job, find another.
Atmosphere: 1
Food: 2
Service: 1
Horrible experience with this place.
Atmosphere: 1
Food: 1
Service: 1
They don't acknowledge customers, but! Certain ones. They make you feel very unease, I have gotten several drinks from there and the drinks tasted funny like the drink machine hadn't been cleaned or something wasn't clean about the drinks. I just don't recommend anyone eat at this place
Great service and food.
Atmosphere: 5
Food: 5
Service: 5
Drive thru-Ordered double burger. Also ordered large chili with onions and packets of their hottest sauce and ice tea. Got plain chili, no onions, no sauce, no spoon, no straw, no crackers. And I had to turn around and return since they forgot the tea. Be sure you order specific items like crackers, straw spoon. Be sure to check before you move your car. I'll take the hit for forgetting the tea but come on.
Food: 3
Service: 2
They are not taking people through the drive thru, so I go in. The host, Jennifer, was rude and didn't know what she was doing. She charged me for items I didn't order, I said whatever just give it to me and she caught an attitude. I ordered a fusion frosty, she tried to give me the wrong one, I said no thats not what I ordered, she gets a manager and the manager looks at the screen and says I only want what I ordered. So she makes the frosty again but doesn't do it right, I said that's still not right but I have to go. She said that's how it's made with a horrible attitude. A few customers walked out because the service is horrible. We need to be better in this world!
Atmosphere: 1
Service: 1
lazy as ever. make customers come in the store to order because they’re lazy
Atmosphere: 1
Food: 1
Service: 1
The customer service is horrible. They always want you to come in when you pull to the drive thru. At night food is cold. Fries are soggy and not even warm, cheese not melted on burgers.
Atmosphere: 1
Food: 2
Service: 1
Been in the drive-through window for over 10 minutes haven’t even been greeted multiple workers inside eating with a drive-through a full of people
Restaurantji Recommends
Horrible wendys!2nd time I've placed a online order and had to wait 15-20mins after arrival for my food,which was cold.rude staff,told to hurry up and acted like it was a inconvenience to do the job,never again!
Atmosphere: 1
Food: 1
Service: 1
Went through the drive thru and the lady tell me to give her a second and take a look at the menu, so I sit there for 8 mins and she comes to the intercom and say they not taking orders at the drive thru. Why tell me to hold and take a look at the menu and make me sit there 8 mins???? I understand if you short staffed, but still poor customer service.
Service: 1
Very rude employees and now for the second time they tell me when I get to the pickup window that they don’t have something that I ordered on the app. I’m always missing items from my order. Worst Wendy’s I’ve ever been to.
Atmosphere: 1
Food: 1
Service: 1
Have been to the drive through on 2 different occasions in the past few weeks. First time I was there at 7:00 am and was told they were not open, would open at 7:10am. Second time they mumbled something, but caught something was down and couldn’t help me at that time.
Atmosphere: 3
Food: 3
Service: 1
Food was on time
Atmosphere: 5
Food: 5
Service: 5
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