Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
Jo C. M. Cager
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
Eve Nunez
They be take my order wrong already 2 times
Dustin Kilgore
Always something missing from the order
Denise Roberson-Sircy
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
Charity Johnson
Horrible! When ordering at the Tifton location, the young gal working the counter taking orders was HORRIBLE!! She used the F word towards us on about 6 occasions and no other employee said a word. She’s full of total disrespect, and extremely hateful! She should terminated or required to take some hospitality training!! You young lady SUCK!!
Laurel Webb
My husband and I & My son ate there last night. It was my son's first time eating there & he just absolutely Loved it and wanted to give them a 5 Star ⭐⭐⭐⭐⭐ rating! 😊 The service was great and our food was delicious and ready within 5-6 minutes after ordering. And that was dining in not going through drive thru. This was mine and my husband's 2nd time eating there & it was really good the first time as well. My son really liked the food that he told the lady who took our order all about it and everything. And told her that he became their #1 fan & how everyone should come eat there. He was so thankful for us taking him and wanted to keep telling the lady how pleased he was, that she ended up making him a chocolate milkshake at no charge. He was so excited ☺️☺️ and then me and my husband ended up ordering us milkshakes as well !!
Lissete Cartagena
great service, kind employees and food is good
Dave Grotz
Got food poisoning from this place last night. Never gain.
Came to Elizabeth City cookout. Order not made right the first time around. Ordered a single burger and a double. The single had more meet than the double. The hamburger didn’t even cover the bun. Had more bun than meat. Go to wipe out hands. And no napkins given. Tighten up.
Jane Evans
employs complete losers lol
Janice Wright
Up charge for dressing on a hamburger and was out of salt
Not what I was expecting
Willy Carroll
worst blt I ever had very very pitiful
3 pieces of bacon and 2 small pickles and that was it
it sucks really bad
James Morris
went to cookout in Graham north Carolina today for a milkshake. not the normal one I go to but went on break from work since it's close by. the girl on the speaker said I would have to come back at 10:30 when they opened up. looked at the clock on my dash and it said 10:27. really? I've got to leave and come back over 3 minutes? I guarantee you I will not come back to this one. poor customer service skills,,
Half the time you may get a correct order. I don’t want cheese & mustard on my burger and they put cheese & mustard. Even checking with them 3 times at the drive-thru doesn’t help, because they show they don’t care. Speaker system sucks. They talk too fast and take the order too fast. Maybe if they slow down a bit, they’ll get our orders right.
I just visited the Cookout on Reynolda Road, Winston Salem, NC My order was received fresh and quick. I open my box to discover I did not have seasoning on my fries so I asked the young lady (African American with dreads) could I get some seasoning salt (she rolled her eye) she asked for my tray back but I asked could you put it in the packet. She then went to the back to fix the seasoning salt and again when she hand it back rolled her eyes before I could say Thank you she mumbled something and walked away. This customer service is not acceptable and to have an attitude at 11 am in the morning then she should not be working.
They be take my order wrong already 2 times
Always something missing from the order
I went to the Madison Tn location today at 1:50. Gave the drive thru cashier my debit card and she never gave it back to me. I was still at the window waiting for her to give it back to me and she said have a nice day. I pointed out that I didn’t get my receipt or debit card back. She handed me my receipt and said that she didn’t have my debit card. I searched my vehicle while still at the window and it wasn’t in my vehicle which I already knew. I once again asked for my debit card back and she acted like she looked for it but couldn’t find it. I froze my card and went inside and spoke to the manager and requested that he pulled the video footage, he stated that only corporate could pull the video. I asked for the phone number to corporate, the manager gave me the phone number. When I called the phone number he gave me it was just a recording for a medical alert device. STAY AWAY FROM THIS LOCATION!! Their employees are not honest and think it’s okay to steal their customers debit cards!!
Horrible! When ordering at the Tifton location, the young gal working the counter taking orders was HORRIBLE!! She used the F word towards us on about 6 occasions and no other employee said a word. She’s full of total disrespect, and extremely hateful! She should terminated or required to take some hospitality training!! You young lady SUCK!!
My husband and I & My son ate there last night. It was my son's first time eating there & he just absolutely Loved it and wanted to give them a 5 Star ⭐⭐⭐⭐⭐ rating! 😊 The service was great and our food was delicious and ready within 5-6 minutes after ordering. And that was dining in not going through drive thru. This was mine and my husband's 2nd time eating there & it was really good the first time as well. My son really liked the food that he told the lady who took our order all about it and everything. And told her that he became their #1 fan & how everyone should come eat there. He was so thankful for us taking him and wanted to keep telling the lady how pleased he was, that she ended up making him a chocolate milkshake at no charge. He was so excited ☺️☺️ and then me and my husband ended up ordering us milkshakes as well !!
great service, kind employees and food is good
Got food poisoning from this place last night. Never gain.
Great food and great price! Need one in WNY
Restaurantji Recommends
Came to Elizabeth City cookout. Order not made right the first time around. Ordered a single burger and a double. The single had more meet than the double. The hamburger didn’t even cover the bun. Had more bun than meat. Go to wipe out hands. And no napkins given. Tighten up.
employs complete losers lol
Up charge for dressing on a hamburger and was out of salt Not what I was expecting
worst blt I ever had very very pitiful 3 pieces of bacon and 2 small pickles and that was it it sucks really bad
went to cookout in Graham north Carolina today for a milkshake. not the normal one I go to but went on break from work since it's close by. the girl on the speaker said I would have to come back at 10:30 when they opened up. looked at the clock on my dash and it said 10:27. really? I've got to leave and come back over 3 minutes? I guarantee you I will not come back to this one. poor customer service skills,,
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