Literally worst McDonald’s I’ve ever been to. The fries were terrible, my apple pie had almost no apples in it. The wait times are always ridiculous 20+ minutes. The tables are also nasty.
Atmosphere: 2
Food: 1
Service: 1
laurie Stevens
This is so pitiful it’s embarrassing to think I actually worked here when I was in high school! We spent over $19 for 2 filet of fish meals. The fries were COLD, and the filet looks a lot smaller than they used to be. Half a piece of cheese- seriously?? And maybe 1/4 of the tartar they used to have. My mom’s tea was also horrible. Tasted like water. The cashier was nice but when I asked her how she was doing she expressed how she was having a horrible day and putting in her two weeks notice. The tables were all dirty except for maybe two. We won’t be back here and honestly I doubt we’ll come back to McDonalds either. You can sit down and buy a nice burger in the restaurant right down the street for $12! Such a shame.
Atmosphere: 1
Food: 1
Service: 2
Matt Bowen
Closes at 1 stopped taking orders at 10:15
Atmosphere: 1
Food: 1
Service: 1
Barbara T
We waited for our food 1 hour. And inside no customers. When we received our food it was VERY COLD.Service was very bad. When I went back and told them the food was cold they LAUGHED at me.The youg man took our order was very nice. I hope a manger calls me.
Atmosphere: 1
Food: 1
Service: 1
James Brown
Very slow, put a person at the counter
Donna Gliniewicz
I went in and placed my order with the lady at the register not sure of her name. The lady at the register was very polite and professional. I told the lady at the register o wanted my fries well done / crispy. I heard the lady at the register tell them to make the fries well done. I waited about 10 minutes for my food.I checked my fries and they were not well done/ crispy they were barely warm. I spoke to a guy name Hunk and told him the fries were not well done/ crispy as I requested. Hunk said his manager of the store told him not to do that. Hunk apologized for that I told him I would be making a call to corporate office about what happen. I would also like to say the cheese burgers were also horrible they were barely warm. We got the cheese burger bundle deal with 2 teas and 1 French vanilla ice coffee. I would also like to say that they were not busy and that they were doing a lot of laughing and cutting up instead of doing their job. I do not appreciate how I was treated in this location about my food this is unacceptable I also don’t like to spend my hard earned money on food that is not fit to eat because the people don’t want to do there job and make it fresh. The corporate office needs to pay this store a visit and get this store running like it should be and get rid of the people that are not doing there job. It starts with the manager and trickles down. If you don’t have a good manager in place then you want have good employees in place. I also see this store is just a (3) that should tell you something right there. This kind of stuff don’t happen at Chick-fil-A the people are always friendly and the food is always hot and fresh. Maybe McDonald’s should consider training there people thru Chick-fil-A so they can learn how to treat their customers and to make there food fresh and hot.
Atmosphere: 1
Food: 1
Service: 1
Lauren Dow
The door was propped open so we walked in to order food… it was 10:00 pm and their dining room hours said open until 12 am. After walking in the door that was open we get up to order and they just stare at us and yelled at us to “GET OUT!” And That the door was propped open for them only. Yelling at us, yet it was their fault the door was open and their dining room hours say otherwise.
Service: 1
Jody Kelly
DONT GO HERE THEY SERVE UNSAFE FOOD, YOU BE LUCKY TO GET FRESH FOOD
RAW CHICKEN
Atmosphere: 1
Food: 1
Service: 1
Kayla
Doesn’t schedule their workers enough hours even if it means being short staffed.
Atmosphere: 1
Food: 1
Service: 1
Haley Collier
The drive thru is slow it’s embarrassing. I arrived at 1:40 and it’s now 2:11 and I’m still in the drive thru waiting. There is no reason for the employees to have such a hard time handling a lunch rush
This a response to the “McDonalds owner response. First of all learn how to post a link the fact that you can’t should embarrass you. Secondly, how dare you expect me to waste my time doing work for you because you don’t want to hold your own people responsible for the god awful service. These people literally told me “sorry we ran out of straws” straws. Your store ran out of straws and you’re going to send the customers to some BS link that requires you to “prove you ordered here with a receipt number” NEWS FLASH this McDonalds doesn’t give receipts they never do. I was told yesterday that all of the screens were down and that the owner doesn’t care and refuses to fix basic issues. This is a terrible location and you know you suck. No matter what you order they screw it up. Every time I come here I order a toddler toy and which is supposed to be a toy that soft with no small pieces suitable for a toddler what do I get? Whatever crap you have that month in the regular happy meal. This is by far the worst McDonalds in the tri county area. The food is always old, the store is nasty, the staff is incompetent and rude, and it’s slower than any other restaurant. I didn’t leave yesterday until 2:35 and I arrived at 1:40 and to top it off I placed my order ahead of time. It’s not a non issue it’s highway robbery we pay to have quick friendly service and it’s slow and they workers are more concerned with their next smoke break than actually running a store.
Worst customer service experience at any fast food joint. They had gotten better for a short period of time. In the evenings it's obvious the younger staff have no interest in being there. The last three visits I have had a burnt burger patty, hard bun on the Big Mac, and the wait times can be 25-40 minutes for two combos. They push drive through and door dash orders over inside counter sales. They will ignore you if you approach the counter in need of service. They need new managers!
Atmosphere: 1
Food: 1
Service: 1
Jamie Koch
Only good when certain people work most of the time my order is messed up drive threw is slow I want the old McDonald's back with the employees
Atmosphere: 2
Food: 4
Service: 2
David McCormick
This location needs some serious help. Waited 30 minutes for my food.....fries were missing and sandwhich was made incorrectly. The amount of angry customers in the drive thru and in the lobby was insane, i feel sorry for the few employees that were actually putting forth effort. Good luck if you need assistance.....you stand at the front and will be completely ignored. Finally gave up on asking for a refund and left.
Food: 1
Nicole Nix
If I could give zero stars I would. We waited in the drive thru for 20 mins to pick up my mobile order. I finally just drive around to the window without even waiting anymore at the menu.. I’ve now been in the McDonald’s parking lot for h30 mins waiting, the car in front of me was laughing, cutting up and joking with the girl at the window about how short staffed they were.. if Pickens had more options I would never come to this establishment again. While at the window no one working seems to be in a hurry, not one apology for our wait or just basic courtesy. I think they deliberately ignore the drive thru until everyone leaves truly.
Atmosphere: 1
Food: 1
Service: 1
Austin Bumgarner
They have ignored us in drive thru for about an hour they have been only doing inside service for no reason and they won't let me change the pick up order the on app
Literally worst McDonald’s I’ve ever been to. The fries were terrible, my apple pie had almost no apples in it. The wait times are always ridiculous 20+ minutes. The tables are also nasty.
Atmosphere: 2
Food: 1
Service: 1
This is so pitiful it’s embarrassing to think I actually worked here when I was in high school! We spent over $19 for 2 filet of fish meals. The fries were COLD, and the filet looks a lot smaller than they used to be. Half a piece of cheese- seriously?? And maybe 1/4 of the tartar they used to have. My mom’s tea was also horrible. Tasted like water. The cashier was nice but when I asked her how she was doing she expressed how she was having a horrible day and putting in her two weeks notice. The tables were all dirty except for maybe two. We won’t be back here and honestly I doubt we’ll come back to McDonalds either. You can sit down and buy a nice burger in the restaurant right down the street for $12! Such a shame.
Atmosphere: 1
Food: 1
Service: 2
Closes at 1 stopped taking orders at 10:15
Atmosphere: 1
Food: 1
Service: 1
We waited for our food 1 hour. And inside no customers. When we received our food it was VERY COLD.Service was very bad. When I went back and told them the food was cold they LAUGHED at me.The youg man took our order was very nice. I hope a manger calls me.
Atmosphere: 1
Food: 1
Service: 1
Very slow, put a person at the counter
I went in and placed my order with the lady at the register not sure of her name. The lady at the register was very polite and professional. I told the lady at the register o wanted my fries well done / crispy. I heard the lady at the register tell them to make the fries well done. I waited about 10 minutes for my food.I checked my fries and they were not well done/ crispy they were barely warm. I spoke to a guy name Hunk and told him the fries were not well done/ crispy as I requested. Hunk said his manager of the store told him not to do that. Hunk apologized for that I told him I would be making a call to corporate office about what happen. I would also like to say the cheese burgers were also horrible they were barely warm. We got the cheese burger bundle deal with 2 teas and 1 French vanilla ice coffee. I would also like to say that they were not busy and that they were doing a lot of laughing and cutting up instead of doing their job. I do not appreciate how I was treated in this location about my food this is unacceptable I also don’t like to spend my hard earned money on food that is not fit to eat because the people don’t want to do there job and make it fresh. The corporate office needs to pay this store a visit and get this store running like it should be and get rid of the people that are not doing there job. It starts with the manager and trickles down. If you don’t have a good manager in place then you want have good employees in place. I also see this store is just a (3) that should tell you something right there. This kind of stuff don’t happen at Chick-fil-A the people are always friendly and the food is always hot and fresh. Maybe McDonald’s should consider training there people thru Chick-fil-A so they can learn how to treat their customers and to make there food fresh and hot.
Atmosphere: 1
Food: 1
Service: 1
The door was propped open so we walked in to order food… it was 10:00 pm and their dining room hours said open until 12 am. After walking in the door that was open we get up to order and they just stare at us and yelled at us to “GET OUT!” And That the door was propped open for them only. Yelling at us, yet it was their fault the door was open and their dining room hours say otherwise.
Service: 1
DONT GO HERE THEY SERVE UNSAFE FOOD, YOU BE LUCKY TO GET FRESH FOOD
RAW CHICKEN
Atmosphere: 1
Food: 1
Service: 1
Doesn’t schedule their workers enough hours even if it means being short staffed.
Atmosphere: 1
Food: 1
Service: 1
The drive thru is slow it’s embarrassing. I arrived at 1:40 and it’s now 2:11 and I’m still in the drive thru waiting. There is no reason for the employees to have such a hard time handling a lunch rush
This a response to the “McDonalds owner response. First of all learn how to post a link the fact that you can’t should embarrass you. Secondly, how dare you expect me to waste my time doing work for you because you don’t want to hold your own people responsible for the god awful service. These people literally told me “sorry we ran out of straws” straws. Your store ran out of straws and you’re going to send the customers to some BS link that requires you to “prove you ordered here with a receipt number” NEWS FLASH this McDonalds doesn’t give receipts they never do. I was told yesterday that all of the screens were down and that the owner doesn’t care and refuses to fix basic issues. This is a terrible location and you know you suck. No matter what you order they screw it up. Every time I come here I order a toddler toy and which is supposed to be a toy that soft with no small pieces suitable for a toddler what do I get? Whatever crap you have that month in the regular happy meal. This is by far the worst McDonalds in the tri county area. The food is always old, the store is nasty, the staff is incompetent and rude, and it’s slower than any other restaurant. I didn’t leave yesterday until 2:35 and I arrived at 1:40 and to top it off I placed my order ahead of time. It’s not a non issue it’s highway robbery we pay to have quick friendly service and it’s slow and they workers are more concerned with their next smoke break than actually running a store.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst customer service experience at any fast food joint. They had gotten better for a short period of time. In the evenings it's obvious the younger staff have no interest in being there. The last three visits I have had a burnt burger patty, hard bun on the Big Mac, and the wait times can be 25-40 minutes for two combos. They push drive through and door dash orders over inside counter sales. They will ignore you if you approach the counter in need of service. They need new managers!
Atmosphere: 1
Food: 1
Service: 1
Only good when certain people work most of the time my order is messed up drive threw is slow I want the old McDonald's back with the employees
Atmosphere: 2
Food: 4
Service: 2
This location needs some serious help. Waited 30 minutes for my food.....fries were missing and sandwhich was made incorrectly. The amount of angry customers in the drive thru and in the lobby was insane, i feel sorry for the few employees that were actually putting forth effort. Good luck if you need assistance.....you stand at the front and will be completely ignored. Finally gave up on asking for a refund and left.
Food: 1
If I could give zero stars I would. We waited in the drive thru for 20 mins to pick up my mobile order. I finally just drive around to the window without even waiting anymore at the menu.. I’ve now been in the McDonald’s parking lot for h30 mins waiting, the car in front of me was laughing, cutting up and joking with the girl at the window about how short staffed they were.. if Pickens had more options I would never come to this establishment again. While at the window no one working seems to be in a hurry, not one apology for our wait or just basic courtesy. I think they deliberately ignore the drive thru until everyone leaves truly.
Atmosphere: 1
Food: 1
Service: 1
They have ignored us in drive thru for about an hour they have been only doing inside service for no reason and they won't let me change the pick up order the on app
Atmosphere: 3
Food: 4
Service: 1
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