I waited in the drive-thru for 10 minutes while employees looked at me through the window without ever acknowledging or assisting me. There were no other customers at the time, yet no effort was made to provide service. I would strongly recommend choosing another location for pizza.
The lawn Ranger of sc
I placed an online order for Oreo Bites, Cinnamon Bites, and two large pizzas with extra sauce and cheese. When I arrived at the drive-thru to pick up my order, I was informed that part of it had been accidentally taken by a delivery driver. The cashier first offered me a refund then I stated I wanted the oreo bites she offered to make them again but would be 8 minutes. I agreed to wait.
After waiting 15–20 minutes for the Oreo Bites, the cashier brought out all of order out at once. Upon checking all items before leaving, we noticed we were missing the extra peppers, Italian seasoning packets, and garlic sauce we attatched to our order. The pizzas were also now lukewarm from sitting out and did not have the extra sauce or cheese I had ordered and paid for.
My wife returned the pizzas inside and asked for them to be remade. The manager, who refused to give his name, stated that he had made the pizzas himself and would not remake them, offering only a refund instead. My wife came to get me from the car and told me he was being rude (argumentative) to her and refused to remake them. i got out the car and approached the manager to address the situation. Rather than de-escalating, listening to our concerns, and making things right, he chose to be argumentative with me as well.
I asked for his name, and the cashier’s name, but both refused. When I requested the corporate contact number and the General Manager’s information, the manager told me to “do your research.” When I mentioned that I work in Human Resources and that this is not how customers should be treated, the cashier sarcastically responded, “Awww congratulations,” and laughed. The manager then told me you can take that pizza and leave and I'll give you a refund. I stated no I just want it remade. I was not leaving till it's remade. He then stated oh no sir your going to get the Hell out my store or I'm calling the cops. I told him to call them! All of this over my order that YOU didn't make right! Once again I asked for the GM name and contact info he still refused and proceeded to call 911. I left the pizzas in the store and left.
This interaction was unprofessional and unacceptable. I have been a loyal Papa John’s customer for over 20 years! Driving 30 minutes to this location while passing other pizza chains because I’ve always valued the quality of your food. However, after tonight’s experience, I can no longer say I will return.
Atmosphere: 1
Food: 1
Service: 1
Gary Dean
Delivery was fast but pizza was apparently dropped. Such a shame
brandon jones (Jones Handyman Services)
Pulled in the parking lot to use my papa dough on the app. Placed my order at 10:50, 2 min later the order canceled. We pulled through the drive through and was told that they cut the ovens off and wasn't making the food we just ordered. Insainly unprofessional and lazy. And ill be makeing sure corporate gets wind of this. Its impressive how lazy workers get when left unsupervised. Must be rolling in customers to let your employees rudely turn them away and cancel the order. And from my understanding only managers can cancel orders so why is management killing ovens early and turning profits away?
Atmosphere: 1
Food: 1
Service: 1
Tonya Day
Absolutely had the worst experience ever at this restaurant with the manager that was on duty! He refused to resolve my issue and was laughing with someone else while he was on the phone with me!!!!!!!! If this issue is not resolved I will never go back to this restaurant!!!!!
Atmosphere: 1
Food: 2
Service: 1
Chuck Chuck
Came through the drive thru and I was rudely met at the window by Mrs Ashley “manager” due to my wife getting out of the car and accidentally making the bell go off again which she thought was intentional!!! Very rude!!! Powdersville location!!! Terrible customer service!!!
Atmosphere: 1
Food: 1
Service: 1
Lily Hosein
marnie is Very nice
Atmosphere: 5
Food: 5
Service: 5
nyasha moses
Called and spoke with manager named Maxed placed my order gave him promo code coupon for $25 off he said fine got to store coupon was taken but they didn't take money off manager refused to come to window and wouldn't return coupon told me to call corporate very rude definitely won't come here again
Atmosphere: 1
Food: 1
Service: 1
Dallas Moseley
Easy to pick up through the drive through, but there usually is quite a wait so you may want to go before the pizza is done so it’s not sitting there waiting on you while you’re stuck in the drive through. The pizza is fine, it’s Papa John’s, but each time, the crust has been HUGE. They don’t do the sauce and toppings to the edge so you have about two inches of just crust.
Atmosphere: 4
Food: 3
Service: 4
Brooke Bishop
Placed an order of drinks for my sick son who lives over an hour away. I ordered 4 and one seasoning packet because the app said delivery requires a minimum $14.00 order. I paid a delivery fee, tip, etc., only to have the store call me and say they won’t deliver drinks unless I order a pizza. Why do I have to order a pizza? That makes zero sense. You are getting my money, the minimum money required and you’re telling me your owner is okay with you losing business in order to try and dictate what I spend my money on??!! I doubt it but we’ll find out. My son is too sick to eat and can’t get out of bed to go to the store, so no.. I do not need a pizza. But you can give me my refund and I will be contacting Papa John’s to find out why this is an issue.
Always have great service at the store and or delivery.
Atmosphere: 5
Food: 5
Service: 5
Kimila Parrish
This store sucks! Messed my food up TWICE IN A ROW!
Atmosphere: 1
Food: 1
Service: 1
Asia Sewell
The pizza was amazing but the service was crazy they were short staff but still didn’t let any of the customers know that it was gonna be a while until they would be served. But over all everything was good.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Extra Large New York Style Pizza
Frank M
You can get a good medium pizza for just under $10. Or at this time get an extra large Shaqaroni for $13 that comes with extra cheese and peperoni.
Atmosphere: 4
Food: 4
Service: 5
Ryan Pitts
Just wanted an easy meal. Ordered papa bites two orders and both were so severely undercooked I can’t eat it at all. Sticky undercooked dough bites. I won’t be ordering from this place again.
I waited in the drive-thru for 10 minutes while employees looked at me through the window without ever acknowledging or assisting me. There were no other customers at the time, yet no effort was made to provide service. I would strongly recommend choosing another location for pizza.
I placed an online order for Oreo Bites, Cinnamon Bites, and two large pizzas with extra sauce and cheese. When I arrived at the drive-thru to pick up my order, I was informed that part of it had been accidentally taken by a delivery driver. The cashier first offered me a refund then I stated I wanted the oreo bites she offered to make them again but would be 8 minutes. I agreed to wait.
After waiting 15–20 minutes for the Oreo Bites, the cashier brought out all of order out at once. Upon checking all items before leaving, we noticed we were missing the extra peppers, Italian seasoning packets, and garlic sauce we attatched to our order. The pizzas were also now lukewarm from sitting out and did not have the extra sauce or cheese I had ordered and paid for.
My wife returned the pizzas inside and asked for them to be remade. The manager, who refused to give his name, stated that he had made the pizzas himself and would not remake them, offering only a refund instead. My wife came to get me from the car and told me he was being rude (argumentative) to her and refused to remake them. i got out the car and approached the manager to address the situation. Rather than de-escalating, listening to our concerns, and making things right, he chose to be argumentative with me as well.
I asked for his name, and the cashier’s name, but both refused. When I requested the corporate contact number and the General Manager’s information, the manager told me to “do your research.” When I mentioned that I work in Human Resources and that this is not how customers should be treated, the cashier sarcastically responded, “Awww congratulations,” and laughed. The manager then told me you can take that pizza and leave and I'll give you a refund. I stated no I just want it remade. I was not leaving till it's remade. He then stated oh no sir your going to get the Hell out my store or I'm calling the cops. I told him to call them! All of this over my order that YOU didn't make right! Once again I asked for the GM name and contact info he still refused and proceeded to call 911. I left the pizzas in the store and left.
This interaction was unprofessional and unacceptable. I have been a loyal Papa John’s customer for over 20 years! Driving 30 minutes to this location while passing other pizza chains because I’ve always valued the quality of your food. However, after tonight’s experience, I can no longer say I will return.
Atmosphere: 1
Food: 1
Service: 1
Delivery was fast but pizza was apparently dropped. Such a shame
Pulled in the parking lot to use my papa dough on the app. Placed my order at 10:50, 2 min later the order canceled. We pulled through the drive through and was told that they cut the ovens off and wasn't making the food we just ordered. Insainly unprofessional and lazy. And ill be makeing sure corporate gets wind of this. Its impressive how lazy workers get when left unsupervised. Must be rolling in customers to let your employees rudely turn them away and cancel the order. And from my understanding only managers can cancel orders so why is management killing ovens early and turning profits away?
Atmosphere: 1
Food: 1
Service: 1
Absolutely had the worst experience ever at this restaurant with the manager that was on duty! He refused to resolve my issue and was laughing with someone else while he was on the phone with me!!!!!!!! If this issue is not resolved I will never go back to this restaurant!!!!!
Atmosphere: 1
Food: 2
Service: 1
Came through the drive thru and I was rudely met at the window by Mrs Ashley “manager” due to my wife getting out of the car and accidentally making the bell go off again which she thought was intentional!!! Very rude!!! Powdersville location!!! Terrible customer service!!!
Atmosphere: 1
Food: 1
Service: 1
marnie is Very nice
Atmosphere: 5
Food: 5
Service: 5
Called and spoke with manager named Maxed placed my order gave him promo code coupon for $25 off he said fine got to store coupon was taken but they didn't take money off manager refused to come to window and wouldn't return coupon told me to call corporate very rude definitely won't come here again
Atmosphere: 1
Food: 1
Service: 1
Easy to pick up through the drive through, but there usually is quite a wait so you may want to go before the pizza is done so it’s not sitting there waiting on you while you’re stuck in the drive through. The pizza is fine, it’s Papa John’s, but each time, the crust has been HUGE. They don’t do the sauce and toppings to the edge so you have about two inches of just crust.
Atmosphere: 4
Food: 3
Service: 4
Placed an order of drinks for my sick son who lives over an hour away. I ordered 4 and one seasoning packet because the app said delivery requires a minimum $14.00 order. I paid a delivery fee, tip, etc., only to have the store call me and say they won’t deliver drinks unless I order a pizza. Why do I have to order a pizza? That makes zero sense. You are getting my money, the minimum money required and you’re telling me your owner is okay with you losing business in order to try and dictate what I spend my money on??!! I doubt it but we’ll find out. My son is too sick to eat and can’t get out of bed to go to the store, so no.. I do not need a pizza. But you can give me my refund and I will be contacting Papa John’s to find out why this is an issue.
Service: 1
Restaurantji Recommends
Always have great service at the store and or delivery.
Atmosphere: 5
Food: 5
Service: 5
This store sucks! Messed my food up TWICE IN A ROW!
Atmosphere: 1
Food: 1
Service: 1
The pizza was amazing but the service was crazy they were short staff but still didn’t let any of the customers know that it was gonna be a while until they would be served. But over all everything was good.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Extra Large New York Style Pizza
You can get a good medium pizza for just under $10. Or at this time get an extra large Shaqaroni for $13 that comes with extra cheese and peperoni.
Atmosphere: 4
Food: 4
Service: 5
Just wanted an easy meal. Ordered papa bites two orders and both were so severely undercooked I can’t eat it at all. Sticky undercooked dough bites. I won’t be ordering from this place again.
Atmosphere: 1
Food: 1
Service: 1
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