I stopped by this Jersey Mike’s to grab dinner, and I have to say, I left disappointed. I’ve been to multiple locations and always had decent service, but this one was different—in a bad way. I wasn’t greeted when I walked in or acknowledged when I left. I stood there for about 7 minutes waiting to pick up my online order, and not a single employee asked if I needed help. It was like I was invisible.
What makes it worse is the lack of urgency or care from the staff. No eye contact, no “we’ll be right with you,” nothing. You never know who’s walking into your store—a regular customer, a first-timer, or someone who genuinely supports the brand. Either way, everyone deserves common courtesy and basic customer service.
Not sure if the manager or owner is even involved here, but it shows. This location needs stronger leadership and a serious refresher on how to treat people. Definitely lost my service.
Doug Robinson
Love the #8
Nikki Gibbs
OMG! I ordered there and the food was delicious and the service was fast, fried and pleasant. Miss Alicia and her staff took great care of me
Owen Myers
There was probably about 20 ish people in there this afternoon and the two people working did very well at handling it! The shift manager was very organized and efficient! Kudos to them handling such a large group so well!!
Andrew Yost
If you're trying to order in the restaurant, forget it. Ignored for 15 minutes, watched doordash/ubereats orders go on and on before my food, only to be charged for a different sandwich than the one I ordered and then open the bag in the car to find a completely different one than the one I paid for or the one I ordered.
Jersey Mike's, please don't forget about the customers coming in to their favorite sub shop to order.
Steven Hiers
Most of the locations don't have much seating any longer and they won't heat any sandwich like before. They claim cross contamination, but aren't all their meats cooked? Most of the staff have left and the new people are not particularly polite.
Caleb Roberts
Ordered lunch online for this location. The food was great and was ready whenever I walked into the restaurant.
Queen Wolfen
Much better than Subway. I'm going here from now on.
Morgan Massey
Wow! I am utterly shocked with the amount of disrespect and Ignorance I got from the employees. I placed an OLO, for a scheduled pickup. I arrived a few minutes early, I patiently waited for over 10 minutes with no acknowledgement of my presence or "were working on your order at the moment, please wait". NOTHING. I looked at another customer whom also had a OLO. The employees specifically said "If you have a pickup bring yo ass in and get it" well MY ASS IS IN HERE, I HAVE BEEN HERE. absolutely just awfully rude. I'll definitely be going to another location.
Zack King
This place was on point a couple of years ago!! But sadly ive been there on 2 accatoins now an it seems they serve u what they want to no matter what u order!! Kids these days jus dont listen!
Alisha and her colleague are super stars, they work great together, don't stress when they are slammed. Service with a smile 😁
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Hoagie
Michelle Ransom
I will never ever eat yall food
Misterstaley
Awesome service and great tasting food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chips
Robert Baer
Great sub today. The Big Kahuna #56 is awesome. Stop in and try it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Hoagie
Jasmine Domnique
Customer service is horrible here!! There was three young adults today! We came in at 3:30! The young man walked up and I had to say hello and didn’t say anything! My partner had told him you may want to write down my order he got a piece of paper wrote maybe four things on it then proceeds to put on gloves while she is giving order and was just shaking his head! The order was messed up she asked for bacon he said oh i forgot and brought the bacon from around the counter with his hands! He forgot the pickle and said he didn’t hear it! He didn’t hear it bc he wasn’t writing it down! India’s you forgot the pickles he comes from around the counter with the pickles in his hands i said sir can you please put them in a little cup! Nobody smiles the young lady and the register with the puffy ponytail came to the register and said you want combos no hello or nothing! The other lady with locs was just looking at me! This store never has people who care about their jobs! I will be calling corporate about this issue!!!
I stopped by this Jersey Mike’s to grab dinner, and I have to say, I left disappointed. I’ve been to multiple locations and always had decent service, but this one was different—in a bad way. I wasn’t greeted when I walked in or acknowledged when I left. I stood there for about 7 minutes waiting to pick up my online order, and not a single employee asked if I needed help. It was like I was invisible.
What makes it worse is the lack of urgency or care from the staff. No eye contact, no “we’ll be right with you,” nothing. You never know who’s walking into your store—a regular customer, a first-timer, or someone who genuinely supports the brand. Either way, everyone deserves common courtesy and basic customer service.
Not sure if the manager or owner is even involved here, but it shows. This location needs stronger leadership and a serious refresher on how to treat people. Definitely lost my service.
Love the #8
OMG! I ordered there and the food was delicious and the service was fast, fried and pleasant. Miss Alicia and her staff took great care of me
There was probably about 20 ish people in there this afternoon and the two people working did very well at handling it! The shift manager was very organized and efficient! Kudos to them handling such a large group so well!!
If you're trying to order in the restaurant, forget it. Ignored for 15 minutes, watched doordash/ubereats orders go on and on before my food, only to be charged for a different sandwich than the one I ordered and then open the bag in the car to find a completely different one than the one I paid for or the one I ordered.
Jersey Mike's, please don't forget about the customers coming in to their favorite sub shop to order.
Most of the locations don't have much seating any longer and they won't heat any sandwich like before. They claim cross contamination, but aren't all their meats cooked? Most of the staff have left and the new people are not particularly polite.
Ordered lunch online for this location. The food was great and was ready whenever I walked into the restaurant.
Much better than Subway. I'm going here from now on.
Wow! I am utterly shocked with the amount of disrespect and Ignorance I got from the employees. I placed an OLO, for a scheduled pickup. I arrived a few minutes early, I patiently waited for over 10 minutes with no acknowledgement of my presence or "were working on your order at the moment, please wait". NOTHING. I looked at another customer whom also had a OLO. The employees specifically said "If you have a pickup bring yo ass in and get it" well MY ASS IS IN HERE, I HAVE BEEN HERE. absolutely just awfully rude. I'll definitely be going to another location.
This place was on point a couple of years ago!! But sadly ive been there on 2 accatoins now an it seems they serve u what they want to no matter what u order!! Kids these days jus dont listen!
Food: 5
Service: 2
Recommended dishes: Cheese Steak Hoagie
Restaurantji Recommends
Alisha and her colleague are super stars, they work great together, don't stress when they are slammed. Service with a smile 😁
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Hoagie
I will never ever eat yall food
Awesome service and great tasting food
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chips
Great sub today. The Big Kahuna #56 is awesome. Stop in and try it.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Steak Hoagie
Customer service is horrible here!! There was three young adults today! We came in at 3:30! The young man walked up and I had to say hello and didn’t say anything! My partner had told him you may want to write down my order he got a piece of paper wrote maybe four things on it then proceeds to put on gloves while she is giving order and was just shaking his head! The order was messed up she asked for bacon he said oh i forgot and brought the bacon from around the counter with his hands! He forgot the pickle and said he didn’t hear it! He didn’t hear it bc he wasn’t writing it down! India’s you forgot the pickles he comes from around the counter with the pickles in his hands i said sir can you please put them in a little cup! Nobody smiles the young lady and the register with the puffy ponytail came to the register and said you want combos no hello or nothing! The other lady with locs was just looking at me! This store never has people who care about their jobs! I will be calling corporate about this issue!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cheese Steak Hoagie, Sandwich, Chips
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