I usually don't write reviews, but my recent visit to this Starbucks was disappointing. I typically go to the Lake Wylie Starbucks, where I always have a pleasant experience. This time, I was in the area to pick up a Father's Day gift for my husband, and a coffee from Starbucks was part of it.
I ordered a cold brew with specific customizations: two pumps of cinnamon dolce, no vanilla syrup, no sweet cream, three pumps of Horchata syrup, and extra Horchata cold foam. I also ordered a green tea frappe with strawberry purée and strawberry cold foam, as well as a green tea latte prepared similarly.
The cold brew arrived without the extra cold foam. When I approached the barista, she said It said no cold foam and I explained it said no sweet cream and no vanilla syrup. She took my cup, didn't apologize, and bizarrely began removing ice from it instead of remaking the drink. Despite my request for her to remake it since I didn’t want most of the ice removed she simply added more ice back to the same cup and handed me a separate cup with cold foam.
Frustrated, I asked another barista if the foam was Horchata cold foam since my order was already messed up. I was met with an indifferent response”thats what she said” and ultimately decided to return the drink. While returning it, the employee didn’t address my concerns or offer an apology, acting as if I was at fault before refunding my money.
Adding to the poor experience, our green tea tasted like coffee or some kind of cookie syrup which shouldn't happen so we ended up wasting that as well. Overall, the staff’s attitude and service were disappointing. I hope this location can improve its customer service.
Atmosphere: 3
Service: 1
Jeffrey Nash
Quick service. Friendly staff. The new Horchata shaken espresso is really good.
Atmosphere: 5
Food: 5
Service: 5
Sheryl James
Horrible service; staff were gathered at front near registers discussing personal topics and not engaging with customers. Xochi was very unprofessional and lacked customer service skills.
natasha
I’ve ordered here for almost a year. For the past couple months, the drinks and service have been so slacked that I’d rather order my second cup of coffee by my house and drink it cold at work. Travelers are always filled with grounds and they give you no cups or condiments. When asked for cups, they gave us two cups and one was dirty with like liquid sugar and a stirrer in it. They refuse refunds and tell you to go thru the app which IYKYK. Crap is too expensive to expect a repeat customer at the quality they dish out.
Atmosphere: 2
Food: 1
Service: 1
Holly Hill
I have been going to this store for I know at least 4 years and I go everyday! I’m greeted every morning by name and they know exactly how I like my drink!! Alexx is awesome and so is the manager!! I will continue to keep going!!
Atmosphere: 5
Food: 5
Service: 5
L G
Little confused. I ordered an iced Longdon fog tea and was told they couldn’t make it even though it’s on your menu ? I’ve never had an issue at any other Starbucks before but when I asked about it the girl making was rude and told me she couldn’t make it. I understand she was busy but if it’s on the Starbucks menu to be able to make wouldn’t you be able to make it ? Had an attitude and threw the drink into a smaller cup then what I paid for .
Service: 2
Boyd Mcswain
It's another Starbucks same as the other otherone.
Atmosphere: 2
Food: 3
Service: 4
Susan Y. Cameron
Hooked but must stop!!!
James pruitt
Loved it!
Atmosphere: 5
Food: 5
Service: 5
C Marsh
Slow service. Unfortunately, I was ignored by the barista as she caught up on window orders. I stood 11 minutes waiting on a mocha at the counter. Disappointing. Politeness can go a long way.
I usually don't write reviews, but my recent visit to this Starbucks was disappointing. I typically go to the Lake Wylie Starbucks, where I always have a pleasant experience. This time, I was in the area to pick up a Father's Day gift for my husband, and a coffee from Starbucks was part of it.
I ordered a cold brew with specific customizations: two pumps of cinnamon dolce, no vanilla syrup, no sweet cream, three pumps of Horchata syrup, and extra Horchata cold foam. I also ordered a green tea frappe with strawberry purée and strawberry cold foam, as well as a green tea latte prepared similarly.
The cold brew arrived without the extra cold foam. When I approached the barista, she said It said no cold foam and I explained it said no sweet cream and no vanilla syrup. She took my cup, didn't apologize, and bizarrely began removing ice from it instead of remaking the drink. Despite my request for her to remake it since I didn’t want most of the ice removed she simply added more ice back to the same cup and handed me a separate cup with cold foam.
Frustrated, I asked another barista if the foam was Horchata cold foam since my order was already messed up. I was met with an indifferent response”thats what she said” and ultimately decided to return the drink. While returning it, the employee didn’t address my concerns or offer an apology, acting as if I was at fault before refunding my money.
Adding to the poor experience, our green tea tasted like coffee or some kind of cookie syrup which shouldn't happen so we ended up wasting that as well. Overall, the staff’s attitude and service were disappointing. I hope this location can improve its customer service.
Atmosphere: 3
Service: 1
Quick service. Friendly staff. The new Horchata shaken espresso is really good.
Atmosphere: 5
Food: 5
Service: 5
Horrible service; staff were gathered at front near registers discussing personal topics and not engaging with customers. Xochi was very unprofessional and lacked customer service skills.
I’ve ordered here for almost a year. For the past couple months, the drinks and service have been so slacked that I’d rather order my second cup of coffee by my house and drink it cold at work. Travelers are always filled with grounds and they give you no cups or condiments. When asked for cups, they gave us two cups and one was dirty with like liquid sugar and a stirrer in it. They refuse refunds and tell you to go thru the app which IYKYK. Crap is too expensive to expect a repeat customer at the quality they dish out.
Atmosphere: 2
Food: 1
Service: 1
I have been going to this store for I know at least 4 years and I go everyday! I’m greeted every morning by name and they know exactly how I like my drink!! Alexx is awesome and so is the manager!! I will continue to keep going!!
Atmosphere: 5
Food: 5
Service: 5
Little confused. I ordered an iced Longdon fog tea and was told they couldn’t make it even though it’s on your menu ? I’ve never had an issue at any other Starbucks before but when I asked about it the girl making was rude and told me she couldn’t make it. I understand she was busy but if it’s on the Starbucks menu to be able to make wouldn’t you be able to make it ? Had an attitude and threw the drink into a smaller cup then what I paid for .
Service: 2
It's another Starbucks same as the other otherone.
Atmosphere: 2
Food: 3
Service: 4
Hooked but must stop!!!
Loved it!
Atmosphere: 5
Food: 5
Service: 5
Slow service. Unfortunately, I was ignored by the barista as she caught up on window orders. I stood 11 minutes waiting on a mocha at the counter. Disappointing. Politeness can go a long way.
Atmosphere: 3
Food: 4
Service: 3
Restaurantji Recommends
Drive-thru line tends to be slow. The coffee tastes fine though.
Atmosphere: 4
Food: 5
Service: 2
Great service at this location, very friendly the lady that give me my ice pumkin coffee.
Atmosphere: 5
Food: 5
Service: 5
Love the staff, however more priority should be placed on the walk ins and not the drive thru.
Atmosphere: 3
Food: 3
Service: 4
Rude staff, and often the store is closed but still accepts mobile orders
Drive thru goes pretty
Service: 4
Recommended dishes: Vanilla Frappe, Frappuccino
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