Closing time online and on the door says 9:30 at the Herlong location in rock hill, but for some reason the employees take it upon themselves to close the doors at 9 and turn off online orders. Great customer service!
Edouglas
The customer service is terrible. The two guys that's working during the day really don't know how to deal with customers .They don't wash their hands in between cashing people out and making sandwiches. They really need to hire new people and more people.
Shanana Cray
I want to start this review off by saying I understand what it’s like to work with the public. I was an assistant manager at a very busy fast food restaurant. With that being said I would never treat someone as they treated me today. I walk in very pleasant and before I could even get close to the counter the manager said “how can we help you “ with a very unpleasant attitude. I start off my order with my first sandwich, couldn’t even get the details across about my first sandwich before he ask me “is it only one sandwich “, I replied “no”. With a disgusting attitude he said “well you have to let us know”. The whole interaction was sad and left me upset. I would’ve walked out and stopped my order but I have more respect and appreciation for people than they do apparently. I wasted 22$ for horrible service. Do better.
Atmosphere: 1
Food: 1
Service: 1
Bryan Martin
Placed order online, did not have items in stock, no help canceling order.
Ken Bruce Sr
Trouble with phone app
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Alexander Smatrov
Great subs, every order was made well!
Atmosphere: 3
Food: 5
Service: 5
Steven Voit
My online order sub was not made to my specifications of extra lettuce extra tomato extra green pepper extra black olives extra banana peppers.
Atmosphere: 1
Food: 1
Service: 1
Marie Ivory
This is suppose to be a pepperoni & cheese dipper!!!??
Atmosphere: 1
Food: 1
Service: 1
Howard Coston
Customer service was prompt, professional and pleasant , they prepare three footlong meatball on wheat bread, pepper jack cheese , black olives , and took one of them to work on Tuesday for my lunch , Thanks to Subway for their meat ball sub sandwiches .
Parking: Herrlong St . Rockhill SC.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
Knight 77
The people here are very rude and very disrespectful when preparing your food. The young lady who is in the store who moves really fast and slams everything around and don’t ask you questions. The manager tries to work with customers, but I can tell that she is really working with some bad staff members. This is not a location that you really want to go to to get your food or have it prepared by them.
My salad tasted like dirt, there wasn’t any cheese in it, it wasn’t mixed, and it wasn’t chopped. I couldn’t even eat it.
Atmosphere: 2
Food: 1
Service: 3
J_ Ortiz618
Is it normal for you to feel like you’re pestering them for food here?
Atmosphere: 1
Service: 1
TIM
Some of the employees are high on the job. I don’t necessarily care but it makes them seem disoriented and move slower when making my sub.They also close earlier than the times posted on the door. Not sure why, but I have come at 8:30 and was told that the store is closed when the posted time was 9:30PM.
Atmosphere: 2
Food: 3
Service: 3
T S
Some of the employees are high on the job. I don’t necessarily care but it makes them seem disoriented and move slower when making my sub. They also close earlier than the times posted on the door. Not sure why, but I have come at 8:30 and was told that the store is closed when the posted time was 9:30PM.
Atmosphere: 2
Food: 3
Service: 3
Mac D
Would rate zero starts if possible. This location is a complete joke. Order online and get charged. Show up to locked doors. No refund. Contacted customer service and received a phone call. Was told I would be sent something in the mail, but nothing. Two months later. No refund either. Liars and thieves.
Closing time online and on the door says 9:30 at the Herlong location in rock hill, but for some reason the employees take it upon themselves to close the doors at 9 and turn off online orders. Great customer service!
The customer service is terrible. The two guys that's working during the day really don't know how to deal with customers .They don't wash their hands in between cashing people out and making sandwiches. They really need to hire new people and more people.
I want to start this review off by saying I understand what it’s like to work with the public. I was an assistant manager at a very busy fast food restaurant. With that being said I would never treat someone as they treated me today. I walk in very pleasant and before I could even get close to the counter the manager said “how can we help you “ with a very unpleasant attitude. I start off my order with my first sandwich, couldn’t even get the details across about my first sandwich before he ask me “is it only one sandwich “, I replied “no”. With a disgusting attitude he said “well you have to let us know”. The whole interaction was sad and left me upset. I would’ve walked out and stopped my order but I have more respect and appreciation for people than they do apparently. I wasted 22$ for horrible service. Do better.
Atmosphere: 1
Food: 1
Service: 1
Placed order online, did not have items in stock, no help canceling order.
Trouble with phone app
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Subway Club
Great subs, every order was made well!
Atmosphere: 3
Food: 5
Service: 5
My online order sub was not made to my specifications of extra lettuce extra tomato extra green pepper extra black olives extra banana peppers.
Atmosphere: 1
Food: 1
Service: 1
This is suppose to be a pepperoni & cheese dipper!!!??
Atmosphere: 1
Food: 1
Service: 1
Customer service was prompt, professional and pleasant , they prepare three footlong meatball on wheat bread, pepper jack cheese , black olives , and took one of them to work on Tuesday for my lunch , Thanks to Subway for their meat ball sub sandwiches .
Parking: Herrlong St . Rockhill SC.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cookies
The people here are very rude and very disrespectful when preparing your food. The young lady who is in the store who moves really fast and slams everything around and don’t ask you questions. The manager tries to work with customers, but I can tell that she is really working with some bad staff members. This is not a location that you really want to go to to get your food or have it prepared by them.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My salad tasted like dirt, there wasn’t any cheese in it, it wasn’t mixed, and it wasn’t chopped. I couldn’t even eat it.
Atmosphere: 2
Food: 1
Service: 3
Is it normal for you to feel like you’re pestering them for food here?
Atmosphere: 1
Service: 1
Some of the employees are high on the job. I don’t necessarily care but it makes them seem disoriented and move slower when making my sub.They also close earlier than the times posted on the door. Not sure why, but I have come at 8:30 and was told that the store is closed when the posted time was 9:30PM.
Atmosphere: 2
Food: 3
Service: 3
Some of the employees are high on the job. I don’t necessarily care but it makes them seem disoriented and move slower when making my sub.
They also close earlier than the times posted on the door. Not sure why, but I have come at 8:30 and was told that the store is closed when the posted time was 9:30PM.
Atmosphere: 2
Food: 3
Service: 3
Would rate zero starts if possible. This location is a complete joke. Order online and get charged. Show up to locked doors. No refund. Contacted customer service and received a phone call. Was told I would be sent something in the mail, but nothing. Two months later. No refund either. Liars and thieves.
Atmosphere: 1
Food: 1
Service: 1
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