I went to this Wendy’s today and chose to go inside because I had a gift card. There was an elderly couple in front of me who were clearly out for a special trip to Wendy’s. I watched the manager, who identified herself as “Muffin” to me (no name tags), shout the price at them as she walked away, even though she could clearly see that he was counting out cash from his wallet.
Being an 80+ year-old man who clearly had some dexterity issues, he counted out the cash and gently set it down on the counter while she was off doing something else. He asked again for her to remind him of the total, and she shouted it at him twice from across the kitchen.
She then came back to him and held out her hand to prove a point that he shouldn’t be so “rude” as to put it on the counter — he should hand it directly to her, even though she had literally walked away from him.
His wife picked up the cash and change off the counter and handed it to “Muffin.” Muffin then handed him an empty cup and walked away again.
He asked kindly if there was tea out in the dining room, to which she shouted “no” in annoyance, even though I presume he had asked for tea in his original order.
She filled his tea, walked away again, and again shouted in annoyance when he asked for his receipt.
She then had someone else cover the register so she could take a phone call from a friend working in a store or restaurant across the street so they could place an order over the phone. That might seem reasonable until you realize there were cars wrapped around the building.
After receiving my order, I asked for her name and let her know that’s not an acceptable way to treat someone, especially someone elderly.
She immediately raised her voice to me, explained that they’re in there all the time, they always have something to complain about, and that they “threw the money at her” and she just wasn’t going to have that.
I told her that, regardless of circumstance, you can’t expect respect without giving respect. I watched what happened. He was a frail, elderly man who set his money down on the counter and did not in any way “throw” it at her. It also seemed like the annoyances she had could’ve been avoided if she simply stopped walking away before the transaction was completed.
Also, if she’s trying to claim they always have a problem with their order, that would make sense because, in the short time I was standing there, several people came inside to have their drive-through orders corrected.
Muffin is supposed to be a leader in this store and is clearly setting a terrible example for her employees by showing them it’s acceptable to decide a customer is “a problem” and then treat them with disrespect and unkindness.
I imagine if these customers were truly so bad, she would politely ask them not to come back. I did speak with them, and they said they try not to come back because they are always treated this way and they just don’t understand why.
If you speak to Muffin, she’ll give you a bunch of excuses about why they “deserved it” and how they were mean to her first — but I’d challenge you to ask yourself: when is it ever okay for a Wendy’s employee to yell at a frail 85-year-old man?
The food was also very old and dry (nuggets and fries)
Atmosphere: 2
Food: 1
Service: 1
robert kelley
The lady at the drive Through was extremely rude and demand that wendys does not make freash coffee past 1030am! WENDYS COFFIE AT 130PM IN THE AFTERNOON? ARE YOU JUST TOO LAZY TO BREW COFFIE POT?
Atmosphere: 1
Food: 1
Service: 1
Grace Uloth
What is wrong with all the Wendy’s in Rock Hill. All I want is Wendys for breakfast while visiting my brother and the two I’ve gone to today have not had anyone working apparently. It is 8:35am this location should be open for 30 minutes already and they are still locked and not taking drive thru orders. Two more cars just went to the drive thru good luck buddies.
Atmosphere: 1
Food: 1
Service: 1
LaTonya Slaughter
Eat in Restaurant was nasty. Looked like it had been wiped down with a dirty rag. Soda machine had old soda in the inside that was dried up. 🫤
Atmosphere: 1
Food: 4
Service: 4
Sir
People were great but Wendy's you falling off on your spicy nugs. Tighten up
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chili
H
Great chili great spicy chicken sandwich... super busy team hard working and yes I recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Vlone Quis
Yea fire the whole night staff honestly. Have a whole line waiting to order at the speaker waited 15 min .. we come around and see that 5 of them were all standing at the window playing on they phones talking.
Atmosphere: 1
Food: 1
Service: 1
Sherril Hofer.
Apple pecan salad was good..the drink machine was confusing. .there are no knives? Staff was helpful
Atmosphere: 4
Food: 3
Service: 5
John Hedrick
20 kids running around the parking lot blocking traffic. It looked like they were dealing drugs out of it parking lot. Went through the drive-through, didn’t have a clue what they were doing. Slow service food was cold. Won’t ever come back.
Atmosphere: 1
Food: 1
Service: 1
MSC4speed
The food was not bad for what it is, and the service was nice enough.my biggest gripe is simply how quick I received my food. I understand it's fast food and some people might look at this as a good thing but when I order something and the cashier turns around and hands me a bag with what I ordered before even helping the next customer I feel like that's too fast. It is no secret the food was cooked far before I get there but you could at least give me the illusion of freshness by keeping your already prepared food around the corner.
Really? A review for a fast food place? They sell food. When they first opened, we would go out of our way to go there because the service was excellent. Now, just like any other fast food place.
Atmosphere: 3
Food: 3
Service: 1
Shannon Lane
They were pretty quick with providing my meals but my burgers were dry and cold. I ordered the $8 Jr Cheeseburger meal. I won't do that again. Not sure if I will visit again.
Atmosphere: 4
Food: 2
Service: 3
Sharon “Sherry” Miller
Although Wendy's is not my go-to dining option, choices were limited. The food was passable. The restaurant's interior bathrooms, however, could have been cleaner. Regrettably, the staff's attitude was unfriendly. I am unlikely to return to eat here again.
Atmosphere: 1
Food: 2
Service: 1
Tedrick
Service was great and the food was ok because my sandwich was a little cold and the drink machine was nasty
Atmosphere: 4
Food: 4
Service: 5
Chris Coker
Idk what kind of business let's employees live in the restaurant...that's very unsafe, unhealthy, and bad for business
I went to this Wendy’s today and chose to go inside because I had a gift card. There was an elderly couple in front of me who were clearly out for a special trip to Wendy’s. I watched the manager, who identified herself as “Muffin” to me (no name tags), shout the price at them as she walked away, even though she could clearly see that he was counting out cash from his wallet.
Being an 80+ year-old man who clearly had some dexterity issues, he counted out the cash and gently set it down on the counter while she was off doing something else. He asked again for her to remind him of the total, and she shouted it at him twice from across the kitchen.
She then came back to him and held out her hand to prove a point that he shouldn’t be so “rude” as to put it on the counter — he should hand it directly to her, even though she had literally walked away from him.
His wife picked up the cash and change off the counter and handed it to “Muffin.” Muffin then handed him an empty cup and walked away again.
He asked kindly if there was tea out in the dining room, to which she shouted “no” in annoyance, even though I presume he had asked for tea in his original order.
She filled his tea, walked away again, and again shouted in annoyance when he asked for his receipt.
She then had someone else cover the register so she could take a phone call from a friend working in a store or restaurant across the street so they could place an order over the phone. That might seem reasonable until you realize there were cars wrapped around the building.
After receiving my order, I asked for her name and let her know that’s not an acceptable way to treat someone, especially someone elderly.
She immediately raised her voice to me, explained that they’re in there all the time, they always have something to complain about, and that they “threw the money at her” and she just wasn’t going to have that.
I told her that, regardless of circumstance, you can’t expect respect without giving respect. I watched what happened. He was a frail, elderly man who set his money down on the counter and did not in any way “throw” it at her. It also seemed like the annoyances she had could’ve been avoided if she simply stopped walking away before the transaction was completed.
Also, if she’s trying to claim they always have a problem with their order, that would make sense because, in the short time I was standing there, several people came inside to have their drive-through orders corrected.
Muffin is supposed to be a leader in this store and is clearly setting a terrible example for her employees by showing them it’s acceptable to decide a customer is “a problem” and then treat them with disrespect and unkindness.
I imagine if these customers were truly so bad, she would politely ask them not to come back. I did speak with them, and they said they try not to come back because they are always treated this way and they just don’t understand why.
If you speak to Muffin, she’ll give you a bunch of excuses about why they “deserved it” and how they were mean to her first — but I’d challenge you to ask yourself: when is it ever okay for a Wendy’s employee to yell at a frail 85-year-old man?
The food was also very old and dry (nuggets and fries)
Atmosphere: 2
Food: 1
Service: 1
The lady at the drive Through was extremely rude and demand that wendys does not make freash coffee past 1030am! WENDYS COFFIE AT 130PM IN THE AFTERNOON? ARE YOU JUST TOO LAZY TO BREW COFFIE POT?
Atmosphere: 1
Food: 1
Service: 1
What is wrong with all the Wendy’s in Rock Hill. All I want is Wendys for breakfast while visiting my brother and the two I’ve gone to today have not had anyone working apparently. It is 8:35am this location should be open for 30 minutes already and they are still locked and not taking drive thru orders. Two more cars just went to the drive thru good luck buddies.
Atmosphere: 1
Food: 1
Service: 1
Eat in Restaurant was nasty. Looked like it had been wiped down with a dirty rag. Soda machine had old soda in the inside that was dried up. 🫤
Atmosphere: 1
Food: 4
Service: 4
People were great but Wendy's you falling off on your spicy nugs. Tighten up
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Chili
Great chili great spicy chicken sandwich... super busy team hard working and yes I recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Yea fire the whole night staff honestly. Have a whole line waiting to order at the speaker waited 15 min .. we come around and see that 5 of them were all standing at the window playing on they phones talking.
Atmosphere: 1
Food: 1
Service: 1
Apple pecan salad was good..the drink machine was confusing. .there are no knives? Staff was helpful
Atmosphere: 4
Food: 3
Service: 5
20 kids running around the parking lot blocking traffic. It looked like they were dealing drugs out of it parking lot. Went through the drive-through, didn’t have a clue what they were doing. Slow service food was cold. Won’t ever come back.
Atmosphere: 1
Food: 1
Service: 1
The food was not bad for what it is, and the service was nice enough.my biggest gripe is simply how quick I received my food. I understand it's fast food and some people might look at this as a good thing but when I order something and the cashier turns around and hands me a bag with what I ordered before even helping the next customer I feel like that's too fast. It is no secret the food was cooked far before I get there but you could at least give me the illusion of freshness by keeping your already prepared food around the corner.
Atmosphere: 1
Food: 4
Service: 2
Restaurantji Recommends
Really? A review for a fast food place? They sell food. When they first opened, we would go out of our way to go there because the service was excellent. Now, just like any other fast food place.
Atmosphere: 3
Food: 3
Service: 1
They were pretty quick with providing my meals but my burgers were dry and cold. I ordered the $8 Jr Cheeseburger meal. I won't do that again. Not sure if I will visit again.
Atmosphere: 4
Food: 2
Service: 3
Although Wendy's is not my go-to dining option, choices were limited. The food was passable. The restaurant's interior bathrooms, however, could have been cleaner. Regrettably, the staff's attitude was unfriendly. I am unlikely to return to eat here again.
Atmosphere: 1
Food: 2
Service: 1
Service was great and the food was ok because my sandwich was a little cold and the drink machine was nasty
Atmosphere: 4
Food: 4
Service: 5
Idk what kind of business let's employees live in the restaurant...that's very unsafe, unhealthy, and bad for business
Atmosphere: 1
Service: 1
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