McDonald's
8409 Old Number Six Hwy, Santee
(803) 854-2634
Recent Reviews
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Send the best pancake stays and sausage the service is all right too
I have been to this location twice. Both times the service was consistently rude and extremely slow. For fast food, I waited 35 minutes for a cheeseburger meal And a kids chicken nuggets meal. What? I received my meal, I asked for cups and she popped them on the counter, I asked for ketchup and so she grabbed a handful and tossed that on the counter. Once in the car, the fries were cold as were the nuggets.
This place should just close down I waited 20 minutes for two regular cheeseburgers and it's like this every time I come corporate you should do something please
Got here at 3:24 they asked us to park we could not get out of the line to park because there where two cars in front of us and cars behind us. We finally got to move into parking spot 1 and waited, went inside at 3:55 could not get one person to speak to us about our meal they all walked by like we were not there. All the pick up lines were full, very rude and it is 4:15 now and still trying to get our money back or food… stop taking orders if you can’t fill them. Will never stop here again… Manager definitely didn’t help the situation.
As I write this interview, this McDonald’s has a 3.2 Google reviews rating. I’m shocked it’s above a 3. We came through the drive through around 11:20am. The parking lot was full and there was a long drive thru line. I’d also like to note I’ve worked in fast food before, both the front counter and drive thru window, so I do have some understanding from that perspective. At this location, it is not clear that there are two drive thru lines or if both are open or not. When we finally get up to the speaker to order our food, we wait longer to even give our order. When we’re finally asked for our order we order one classic burger, one small fry, two hot cafe mochas. We then see an entirely different order on our screen. We then get asked two more times for our order. Then the window counter person disappeared from audio again, and we saw another order that’s not ours populating on the screen. This is not our first bad customer experience with McDonald’s but it’s definitely the last opportunity I’ll give this chain. I’m surprised this chain hasn’t economically collapsed yet. If you don’t properly train your employees, and have efficient processes in place, you’re not running a successful business IMO.
Next time me and my family pasting thru won’t be stoping at this location
Not a place to go back to.
Excellent McDonald's. Very clean and well staffed. Highly recommend.
Took over 12 minutes to fill my black coffee order. They literally got at least other orders incorrect!
I’ve never been to a McDonald’s and had The french fries served cold, overcooked, and unsalted until now. My husband was supposed to get nuggets with his meal and as he as paying for it, he asked for sauce, and the girl shut the window. I know she heard him. She was very soft spoken and not at all polite. We had to wait just a few minutes at the Front of the line and the gentleman who brought the food out used manners. The two sandwiches that were in there did not belong to us and there were no nuggets in the bag.I know it’s hard to find employees who give a crap about their job or the people that they are preparing and serving food for, but these folks definitely need some extensive training in food prep, bagging, and customer service! None of the kiosks are working currently either.
Restaurantji Recommends
Took forever for food and the bathroom was disgusting 2 out of the 4 stalls had no toilet paper.
Took half an hour to get a quarter pounder
30 mins waiting at speaker to order and nobody in line at 5 pm. Useless workers
Really bad service here. All of the drinks had no flavor whatsoever so ever. Cashier was so rude and didn’t speak the entire time. Waited 35 minutes for food. They were out of BBQ and Sweet and Sour sauce. Really just a bad experience.
Wait time from order to receiving food was 35 mins, indeed do not go if it n a hurry.
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