Zaxbys Chicken Fingers & Buffalo Wings

Went through the drive thru around 7pm last night for a quick dinner. It was a long day and I was craving the grilled house salad. I ordered my salad and a peach tea, got to the window and we were handed our bags. We were not handed our drinks so I waited for a few minutes before a young adult (tall blond guy with nail polish on a few fingers) came to the window and asked what we still needed. We finally got our drinks and I began driving home before taking a big sip of barely sweet tea. Not the peach tea I ordered. I get home and realize I was not handed a grilled house salad. The chicken was fried. At this point I’m extremely annoyed but it was late and rainy and I didn’t feel like driving all the way back. After a few bites I pulled a long strand of HAIR out of my mouth. This will likely be our last time going to this location.

Went to get a 50% off milkshake
Shake machine did not work
I asked when are you gonna get the broken machine fixed?
Staff person said it’s not broken , corporate called and said to drain the machine, after unplugging it and leave it unplugged.
I asked when are you going to get it working again after the 50% sales promotion ends? !!!!!!

I've had multiple frustrating experiences at this location. On my most recent visit, I stood at the register for several minutes while an employee entered orders for othe employees, only to be followed behind me by another customer complaining about their incorrect order. The trash cans were overflowing, and I waited 30 minutes for my food and this was while only 3 tables had people at them and 4 people waiting on food.

On a separate visit, I went through the drive-thru and was told it would be a 20-minute wait for wings. I agreed to wait, but when I pulled up, the wings were already ready—leaving me confused about the accuracy of the wait times.

Overall, the service feels disorganized and inconsistent. I’m not sure why I keep giving this place another chance.

I wish I could give them no stars. This place is a JOKE. Ordered two boxes, went to pick them up. NO STRAWS, two pieces of toast missing, NO SAUCES and four cookies missing. This will be the LAST time I order food from here. The lack of work ethic is ASTOUNDING. Good luck if you go to this location

Employees were witnessed spitting in drinks if customers

Spent almost 30 bucks on some wings for them to be dry and have a terrible flavor. 5 minutes later and the flavor is still stuck in my mouth. The rest of the order was good just very disappointed in my wings.

Atmosphere: 4

Food: 2

Service: 4

Great food 😋

Atmosphere: 5

Food: 5

Service: 5

I ordered the salad with a spring roll...
I expected my salad to look exactly as advertised...
It was not anywhere near as advertised...
Some of the lettuce was soggy, not much chicken, n what there was, was not crispy n the spring role was soft, not fresh...
Was very disappointed...

Already used the zaxby listen link too. Ordered through drive through. They got my order right on the receipt but they gave me the wrong order on the plate. Ordered no coleslaw and open the plate to reveal coleslaw all over the fries. It wasn't even that busy.

Atmosphere: 3

Food: 4

Service: 2

i always order from here and they have never done me wrong! food is always awesome, they give me everything i order!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Chicken Finger Plate, Fried Pickles

We LOVE Zaxby’s and by we I mean my 4yo and his bbq chicken wing obsession but the service is so SLOW and it’s not the employee’s fault bc they’re always SO busy! And the pro PRICES are getting OUTRAGEOUS! Forget trying to DoorDash this stuff or you’ll be paying about $50-$60 for a family of 3! Upper management needs to take a lesson from CHIC-FIL-A for real…

Kid-friendliness: It’s a kid-friendly environment.

Wheelchair accessibility: 2 doors to open and get through a 90 degree angle. Not extremely w/c friendly. ☹️
BUT it can be done!

Atmosphere: 1

Food: 5

Service: 3

Recommended dishes: French Fries, Boneless Wings

Placed a delivery order of $50, when food was delivered, we received 1 of the 4 items ordered. Called restaurant as well as delivery service both are saying to contact the other. I was just wanting the rest of the food, now I want my money and will never return. This is the 3rd strike with Zaxbys for me. I’m a GM of a casual dining restaurant chain, and always make things right for my guest! No Guest, No Business!!!!

Service: 1

Food delicious!! Management very good.

Atmosphere: 5

Food: 5

Service: 5

I don’t remember who it was but this girl forgot my zax sauce . and I ordered a cheesecake thing 2 of em and she only gave me 1 strawberry dip

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: French Fries, Fried Pickles

Went through the drive-through. Was given a coke instead of a diet coke, missing silverware for both platers, wasn't given the sauces asked for, and no napkins.

Atmosphere: 3

Food: 3

Service: 1