My experience was disappointing. Many of the same reasons already shared. Wait times for food, no drink and not friendly.
Food: 2
Service: 1
Chelsea Joseph
My husband and I ordered a specific meal, got all the way home to realize the food was incorrect. Called the store to tell them and they acted as if they couldn’t find his receipt. Finally they found it and I drove back to the store. When I pulled into the drive thru I told them I was picking up the correct combo and the worker rudely said “you’re only getting a sandwich, that’s what you said was messed up”. Someone who must have been a manager then hopped on the intercom and said “just pull around”
No drink was given with the replacement meal because “they didn’t mess that up” even though the drink is sitting at home with melting ice waiting for the replacement food.
I then asked the person I am assuming is the manger to please provide some kind of solution to find to compensate the gas and time I wasted driving back to the restaurant to remedy their mistake. She said no, and that I would have to make another one trip to the restaurant tomorrow to speak to the General Manager.
Hire better people. Service is at the epicenter of the restaurant business
Atmosphere: 1
Food: 5
Service: 1
Mic Gee
I went in today, and Elijah (per the receipt) was quite rude. One, he saw me but didn't come up to take my order for quite some time. Once he did, he said nothing. He just glared at me until I ordered. He did ask me if me order was for here, and that was it. My food was disgusting. I always order a half pound roast beef sandwich. And this location used to do it right. This sandwich was sickening. Service and food quality has just eroded to bottom of the barrel here.
Update: if you actually want service and your food to be cooked right, try the Butler Rd Arby's location next to Spinx. It's not that far away, and my last experience there (yesterday) was good. The lady that was working at the time was great. I still recommend steering clear of Five Forks or Simpsonville Arby's locations.
Atmosphere: 2
Food: 1
Service: 1
Dave Bryson
Walked out 5 minutes after the night mgr said not to take any more orders....said the drive thru order was at 20 min.....the guy working the line had 2 speeds, slow and slower......drove down to Simpsonville & was waited on promptly
NJSM Ricky
Ordered a burger today for the first time from Arby’s and it will be the LAST time I do! Any other restaurant serve well done burgers. Well Arby’s gave me a raw burger! Manager didn’t seem to care. He said “ we serve ours pink in the middle.” So my whole lunch is messed up and all he wanted to refund me for was the burger NOT the whole meal. Won’t be going back ever.
Atmosphere: 1
Food: 1
Service: 1
Robert Jones
This location has taken a HUGE drop in service. Since the old manager left a few months back, this location has struggled with training and service. I spoke to the new manager, he assured me he is doing all that he can, but he is obviously not getting the support he needs. This should be when corporate steps in and provides a helping hand. Franchises should be seamless and of high quality; Not what you get at this location. Five Forks is a huge volume area and there is no reason for a franchise like Arby's not to run as smooth as we all know Chick-Fil-A does.
Not only did it take 15 minutes to get served, the order was wrong. I ordered a chicken bacon Swiss (PLAIN). The cashier that took my order posted it correctly in the system, but the backline cook made it with just chicken. Anyone that has ever worked in food service knows that when you ask for plain, it only means the condiments; A chicken bacon Swiss sandwich should still have the bacon and Swiss cheese on it. But even if that were not clear enough, it prints on the ticket. Geeezzzz.... (face palm).
Atmosphere: 3
Food: 3
Service: 3
Lisa
Most went to drive-thru.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Daniel Peace
Absolute joke of a place. They operate at the speed of a dead snail. Should rip the place down and put something decent there, take Jack in the box with you too. Absolute dump.
Cody Davis
Couldn't even get service. Me and several other cars sat at the drive through for almost 15 minutes with no sign or notice saying that they had closed early. When I eventually drove around the operator was just standing there doing nothing.
Just bought Greek Gyros. THEY WERE AWFUL! The bread was way to thick and dry it just crumbled when you pick them up. Totally disgusting. Worst experience I've ever had at this location. Will not go back.
Ed Brown
Great food and price
John Hoyt
It's Arby's.... It's always the same.
Good food at reasonable prices...
DadOMac
Have always enjoyed Arby's, only problem, thier prices are ridiculous.
russell leamy
Antonia is extremely polite, professional and always has a smile on her face in the drive-thru. I’ve dealt with her many times and received excellent service from her. It’s rare to get a good attitude in the drive- thru which warranted a review.
My experience was disappointing. Many of the same reasons already shared. Wait times for food, no drink and not friendly.
Food: 2
Service: 1
My husband and I ordered a specific meal, got all the way home to realize the food was incorrect. Called the store to tell them and they acted as if they couldn’t find his receipt. Finally they found it and I drove back to the store. When I pulled into the drive thru I told them I was picking up the correct combo and the worker rudely said “you’re only getting a sandwich, that’s what you said was messed up”. Someone who must have been a manager then hopped on the intercom and said “just pull around”
No drink was given with the replacement meal because “they didn’t mess that up” even though the drink is sitting at home with melting ice waiting for the replacement food.
I then asked the person I am assuming is the manger to please provide some kind of solution to find to compensate the gas and time I wasted driving back to the restaurant to remedy their mistake. She said no, and that I would have to make another one trip to the restaurant tomorrow to speak to the General Manager.
Hire better people. Service is at the epicenter of the restaurant business
Atmosphere: 1
Food: 5
Service: 1
I went in today, and Elijah (per the receipt) was quite rude. One, he saw me but didn't come up to take my order for quite some time. Once he did, he said nothing. He just glared at me until I ordered. He did ask me if me order was for here, and that was it. My food was disgusting. I always order a half pound roast beef sandwich. And this location used to do it right. This sandwich was sickening. Service and food quality has just eroded to bottom of the barrel here.
Update: if you actually want service and your food to be cooked right, try the Butler Rd Arby's location next to Spinx. It's not that far away, and my last experience there (yesterday) was good. The lady that was working at the time was great. I still recommend steering clear of Five Forks or Simpsonville Arby's locations.
Atmosphere: 2
Food: 1
Service: 1
Walked out 5 minutes after the night mgr said not to take any more orders....said the drive thru order was at 20 min.....the guy working the line had 2 speeds, slow and slower......drove down to Simpsonville & was waited on promptly
Ordered a burger today for the first time from Arby’s and it will be the LAST time I do! Any other restaurant serve well done burgers. Well Arby’s gave me a raw burger! Manager didn’t seem to care. He said “ we serve ours pink in the middle.” So my whole lunch is messed up and all he wanted to refund me for was the burger NOT the whole meal. Won’t be going back ever.
Atmosphere: 1
Food: 1
Service: 1
This location has taken a HUGE drop in service. Since the old manager left a few months back, this location has struggled with training and service. I spoke to the new manager, he assured me he is doing all that he can, but he is obviously not getting the support he needs. This should be when corporate steps in and provides a helping hand. Franchises should be seamless and of high quality; Not what you get at this location. Five Forks is a huge volume area and there is no reason for a franchise like Arby's not to run as smooth as we all know Chick-Fil-A does.
Not only did it take 15 minutes to get served, the order was wrong. I ordered a chicken bacon Swiss (PLAIN). The cashier that took my order posted it correctly in the system, but the backline cook made it with just chicken. Anyone that has ever worked in food service knows that when you ask for plain, it only means the condiments; A chicken bacon Swiss sandwich should still have the bacon and Swiss cheese on it. But even if that were not clear enough, it prints on the ticket. Geeezzzz.... (face palm).
Atmosphere: 3
Food: 3
Service: 3
Most went to drive-thru.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Roast Beef
Absolute joke of a place. They operate at the speed of a dead snail. Should rip the place down and put something decent there, take Jack in the box with you too. Absolute dump.
Couldn't even get service. Me and several other cars sat at the drive through for almost 15 minutes with no sign or notice saying that they had closed early. When I eventually drove around the operator was just standing there doing nothing.
I wish I could give them 0000000
Restaurantji Recommends
Just bought Greek Gyros. THEY WERE AWFUL! The bread was way to thick and dry it just crumbled when you pick them up. Totally disgusting. Worst experience I've ever had at this location. Will not go back.
Great food and price
It's Arby's.... It's always the same.
Good food at reasonable prices...
Have always enjoyed Arby's, only problem, thier prices are ridiculous.
Antonia is extremely polite, professional and always has a smile on her face in the drive-thru. I’ve dealt with her many times and received excellent service from her. It’s rare to get a good attitude in the drive- thru which warranted a review.
Atmosphere: 5
Food: 5
Service: 5
Loading...